What is our primary use case?
The most critical LLM-related risks we address with Radware AI Security Suite are proper control of prompting and gateway management. That's the main one.
We use all of them, such as Copilot, Bedrock, or anything else, and check them out, but it depends on the pricing.
Our approach to managing agent access control after implementing Radware AI Security Suite is that we're using the add-on under all security policies by the company with monitoring, of course. The observability side and all things include the usual basic monitoring, so nothing special to highlight for monitoring that.
What is most valuable?
The most valuable features in Radware AI Security Suite are debug capabilities and helping define malicious activity, but it still requires proper control. It can block whenever needed.
Our understanding of potential risks changes with Radware AI Security Suite's Agentic AI protection, since that's a new additional layer of maintenance support and all things. So that's providing some benefits, but security and additional support maintenance are questions.
Radware AI Security Suite's LLM Firewall affects response time and user experience for our internal applications in the same ways. Nothing is affected or improved in that area.
Upon activating Radware AI Security Suite's Agentic AI protection, the number of agents identified in our environment is the same as our prior estimates of active agents. Nothing is zero or estimated or underestimated, so everything regarding the architecture design of implementation is accurate.
What needs improvement?
I see room for improvement for Radware AI Security Suite. There are a lot of areas. It's a growing market with a lot of functionality that can be adopted, including observability, visibility, gateway functions, and pass-through things.
The main areas I see for improvement are performance and the security part. They need to be more transparent in that area and improve it.
In the future, I would like to see additional features that make it closer to ten out of ten. As I mentioned, more clear visibility, observability, and control of AI security would be beneficial.
For how long have I used the solution?
We have been familiar with Radware AI Security Suite for a while. For AI security, it was released about six months ago, and we have been using Radware AI Security Suite for six months.
How are customer service and support?
When it comes to rating technical support from one to ten, technical support is awesome, but the technical side needs a better product. Technical support is awesome, and they take care of issues, but technical issues sometimes get stuck by our product and some specific policies. Specific things are required to be done. From my point of view, it needs to be clear and visible, as I mentioned. When you don't know what to do, you can't fix it, and that affects you, so you need to make a support call. The support is responsive and takes action, proceeding in one day, but that's time lost and it's affecting customers, and after that, you have to calculate your ROI.
Support is great. I would rate it nine out of ten, maybe eight out of ten, not ten out of ten. Not one hundred percent, but it's around eighty to ninety percent.
How was the initial setup?
The estimated engineering effort required to connect the initial environment is about ten percent of the effort, not more.
What was our ROI?
Regarding return on investment, I'm not sure we calculate it properly. For us, it's new functionality and we are not calculating it for this product because it's security, and it's always budgeted around that. So it's not benefiting or providing anything around internal rate of return or any kind of financial metric. It's just security and trust.
What's my experience with pricing, setup cost, and licensing?
Regarding price, I think we are good with pricing because, as I mentioned, we are part of the portfolio and we have a discount. However, generally compared to the market, it's not cheap. To be on top, they need to provide fair pricing for all products, not only for AI.
What other advice do I have?
Among the concerns of data leakage and misuse, we are in trust with Radware because, as I mentioned, we are in the same portfolio for another business. I think that's one of the questions when something is running in our infrastructure. Always the security question is in that field.
Radware AI Security Suite's demonstrations instill confidence in us, since we had a great demo and all things regarding that.
Our organization's specific latency requirements for AI agents influence the choice because those are usual requirements of five hundred milliseconds or one second. Those are usual requirements everywhere. So if it's slower, that requires improvement.
I purchased Radware products directly.
Overall, I rate Radware AI Security Suite six or seven out of ten. I would tell anyone researching Radware AI Security Suite on PeerSpot that there is significant potential in this solution, but performance optimization and greater transparency around security capabilities would strengthen its offering considerably.