OpenText Real User Monitoring Reviews

Name: OpenText Real User Monitoring
Brand: OpenText
Rating: 3 (8 reviews)

3.1 out of 5

8 reviews
55% willing to recommend

1,932 followers

What is OpenText Real User Monitoring?UNIXBusinessApplication
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Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Get the Application Performance Monitoring (APM) and Observability Buyer's Guide and find out what your peers are saying about OpenText Real User Monitoring, Datadog, Dynatrace and more!

OpenText Real User Monitoring is the #45 ranked solution in APM tools. PeerSpot users give OpenText Real User Monitoring an average rating of 6.2 out of 10. OpenText Real User Monitoring is most commonly compared to Datadog: OpenText Real User Monitoring vs Datadog. OpenText Real User Monitoring is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 31% of all views.

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2024

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Helped 768,246 peers since 2012

Featured reviews

Yasir Amin

Sr. Solution Architect, Project Manager at The National Commercial Bank

Oct 20, 2022

We use Real User Monitor to monitor services and capture problems from a user perspective, such as availability issues. The reports and metrics we collect from Real User Monitor help us to improve our services. We have around 100 users Real User Monitor has improved our productivity. Real User…

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BoykoVasilev

IT Specialist at a financial services firm with 5,001-10,000 employees

Sep 6, 2020

This solution needs to be more lightweight. It requires that you purchase a Microsoft or Oracle database, which adds extra costs. This product still uses Java, which has been removed from most of the browsers and it requires an additional install step for the client. You need to purchase a lot of extra products from Micro Focus because the integration with them is required before you get a final, working solution. It is an old design that has not changed in the past ten years, other than the name of it. It takes 20 to 30 minutes to start the application. When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported. Because RUM is based on port sniffing, it means that you need to configure a port on the network or switch. This works fine in an on-premises deployment, but we are moving to the cloud and user monitoring is done differently.

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MiritGoldring

Delivery Manager at AMAN

Dec 8, 2021

My primary use case is to monitor how users are working with our applications Real User Monitor has made it easier to drill down and see how users connect to and use our website. It allows us to check details like network performance and availability, connections between the server, which servers…

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OpenText Real User Monitoring market share

As of March 2024, the market share of OpenText Real User Monitoring in the Application Performance Monitoring (APM) and Observability category stands at 0.2%, marking an increase of 3.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Valuable Features

"Real User Monitor has improved our productivity."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

Room for Improvement

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Some issues with login errors."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."