Service and Support
IBM Power Systems customer service is highly responsive and knowledgeable, with many praising its efficiency and expertise. Second-level support typically offers better solutions, while first-level can be hit-or-miss. Some prefer US-based help over outsourced options. Experienced technicians are valuable, and support tends to shine with direct and local assistance. Though not every interaction is seamless, IBM's readiness and dedication stand out, helping to resolve issues promptly.
Deployment
Experiences with IBM Power Systems's initial setup vary. Some find it straightforward, especially with prior knowledge or professional support, while others note complexity, requiring careful pre-planning and technical expertise. Migration involves steps like logical partition mobility. The duration can range from days to months, influenced by factors such as specific requirements, environment complexity, and data migration needs. Support from IBM professionals or internal teams often aids in simplifying the process.
Scalability
IBM Power Systems exhibit excellent scalability, allowing organizations to grow from small setups to extensive operations. Users appreciate the ease of scaling due to features like virtual partitions, capacity planning, and dynamic resource allocation. Many highlight the seamless expansion capabilities, especially transitioning between POWER versions. The platform supports varied business sizes and ensures minimal downtime when scaling, accommodating thousands of users efficiently. Despite some concerns about modeling flexibility, the scalability remains highly regarded.
Stability
IBM Power Systems exhibits strong stability with consistent performance. Users report high reliability and rare outages, often caused by network or human errors rather than the system itself. The system offers excellent hardware and software stability, frequently receiving perfect or near-perfect ratings. Upgrades are usually straightforward, and stability remains even during updates. This reliability boosts user confidence, enabling IT teams to operate efficiently without concern for unexpected downtime.