HubSpot Sales Hub Reviews

Name: HubSpot Sales Hub
Brand: HubSpot
Rating: 4.0 (21 reviews)

4.0 out of 5

21 reviews
85% willing to recommend

What is HubSpot Sales Hub?

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

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HubSpot Sales Hub is the #10 ranked solution in top CRM solutions. PeerSpot users give HubSpot Sales Hub an average rating of 8.0 out of 10. HubSpot Sales Hub is most commonly compared to Affinity: HubSpot Sales Hub vs Affinity. HubSpot Sales Hub is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a university, accounting for 14% of all views.

Helped 865,576 peers since 2012

Featured HubSpot Sales Hub reviews

Mano Senaratne

Head of Digital Engineering, Management Consultant at Stax Inc.

The main advantage is its ease of use, and it comes with multiple connectors that can be used to integrate several other systems. The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity. This is significant because we have connected our internal systems to HubSpot Sales Hub using the API. Another valuable feature is the email tracking module. Once a person is tracked, it adds all the metadata into the platform for later audit or progress tracing of the email. The custom reporting functionality is very helpful. We have been using custom reporting with HubSpot Sales Hub to get periodic reports and see the progress of certain projects. It helps us plan our sales strategy by tracking variables based on project size or site projects. We can link these projects to data and components, which helps us strategically plan based on the reports. The associated lists feature is new, though it has certain limitations when exporting data. HubSpot Sales Hub provides 95% flexibility in terms of allowing us to export, transform data, and bring it back. However, there are some limitations with the associated list feature and the API in terms of flexibility.

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Gonçalo Teixeira

Business Development and Product Owner at wrightia

The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.

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Ayan Chandra

Co-Founder at Vaartani

The solution is very easy for business people and our experience with the product has been good. The most valuable feature of the solution is the tracking of customer interaction and client introduction. This solution allows us to assign different labels to each prospective lead and we can track their progress at which stage the leads are kept.

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HubSpot Sales Hub mindshare

As of August 2025, the mindshare of HubSpot Sales Hub in the CRM category stands at 1.3%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerResearch reports based on HubSpot Sales Hub reviews

Type	Title	Date
Category	CRM	Aug 23, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 23, 2025	Download
Comparison	HubSpot Sales Hub vs Microsoft Dynamics CRM	Aug 23, 2025	Download
Comparison	HubSpot Sales Hub vs Salesforce Sales Cloud	Aug 23, 2025	Download
Comparison	HubSpot Sales Hub vs SAP CRM	Aug 23, 2025	Download

Title	Rating	Mindshare	Recommending
Affinity	4.3	1.4%	100%	3 interviews Add to research
Bigin by Zoho CRM	4.3	1.0%	100%	2 interviews Add to research

Valuable Features

HubSpot Sales Hub features valuable integration, ease of use, and a modern interface. Users appreciate pipeline management, workflow automation, customer interaction tracking, and report generation. Integration with Gmail and calendars enhances scheduling. Users create workflows, manage sales pipelines, track customer journeys, and improve forecasting. Automated contact records and email functions aid communication and sales cycle management. The intuitive interface and extensive documentation support users in customizing and structuring sales processes efficiently.

"There is definitely ROI because it helps manage the overall sales pipeline effectively; without it, we wouldn't be able to manage everything properly or strategically plan our sales strategy."
"Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales."
"I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider."

Room for Improvement

HubSpot Sales Hub needs enhancements in automation, integration, user interface, and reporting. Technical support and workflow customization require improvement. Scalability and pricing models present challenges, especially for enterprises. Users express the need for better training and documentation. The interface is seen as unintuitive, and smoother integration with other tools is desired. AI-driven features and predictive analytics could improve functionality. Expanding affordability in different regions is suggested, alongside improvements in lead management.

"The pricing structure includes a base payment for the sales part, which is somewhat expensive compared to other options."
"HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market."
"I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This could help sales reps close deals faster, which is crucial."

ROI

Users have experienced strong ROI from HubSpot Sales Hub, highlighting its user-friendly features like lead tracking and assignment, which enhance business viability. They appreciate time savings in marketing-sales communication and improved efficiency in customer profiling. Although sales cycles extend the period to see returns, HubSpot Sales Hub drives outbound efforts effectively. An area for improvement is developing a stronger top-of-the-funnel, as understanding customer success rates has been beneficial for managing resources.

Pricing

HubSpot Sales Hub is considered reasonably priced by users, with costs influenced by the number of contacts, users, and selected modules. While some find it expensive, others appreciate the value and features offered. Licensing options include a free version with limited features. Enterprise users highlight HubSpot's competitive pricing, especially when compared to competitors like Salesforce. Overall, the tool is regarded as accessible, with options for monthly or yearly licenses, where annual payments might offer discounts.

"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."
"The tool's licensing offers value."
"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."

Popular Use Cases

Organizations primarily use HubSpot Sales Hub as a CRM for managing sales funnels, lead generation, and tracking sales opportunities. It supports automating communication, managing pipelines, and forecasting. Companies apply it for sales process mapping, tracking customer interactions, and integrating with other systems. It aids in workflow management, email tracking, and sales lifecycle management, providing insights into sales activities and customer relationships. HubSpot Sales Hub is used across various industries for efficient sales management.

Service and Support

Customers generally find HubSpot Sales Hub's service reliable, noting the quality of technical and customer support. Many appreciate fast responses and effective self-help resources, though some mention delays due to time zones and language barriers. Users value chat support and online resources for issue resolution. While some experience slow responses, others commend rapid ticket handling and satisfaction even in the free version. There are mentions of service downtime, though most find the service easy to manage.

Deployment

HubSpot Sales Hub's initial setup varies in complexity based on company size and existing CRM systems. For small businesses, setup is generally straightforward. Users with prior CRM experience find it easier. The cloud-based platform offers ease and several deployment options. Some find data migration challenging, though training and support help. Once familiar, the process becomes manageable. Initial setup rates average around six to nine out of ten, depending on user familiarity.

Scalability

HubSpot Sales Hub is generally seen as scalable, with varying suitability for different company sizes. Some rate it highly, hosted infrastructure adding ease, yet others think it falls short for enterprise-level needs. Scalability ratings range from five to ten out of ten. Usage varies widely, from small teams to over a hundred users. Additional payments may apply for extra features, and while it's more than a CRM, engagement levels differ among users.

Stability

HubSpot Sales Hub exhibits strong stability with consistent positive feedback. Users consistently report it as reliable and cloud-based, experiencing minimal issues such as bugs or glitches. Ratings for stability range from six to ten, highlighting a largely smooth experience. Many express satisfaction with no crashes or freezes, praising the tool's consistent performance. Feedback often rates it highly, describing it as stable with no significant performance concerns encountered.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our HubSpot Sales Hub Buyer's Guide for additional reliable information.