HubSpot Sales Hub Reviews

The tool's features are similar to a CRM. One valuable feature is email workflow management, which provides transparency. I can review the communication thread between the customer and our team. It also allows me to analyze demo and call recordings to gain insights into customer conversations.

We use the tool for email automation and responses. It helps with sales nurturing, and we have integrated it with Factors.ai. The biggest pro is its intuitive and easy-to-use interface. I can easily access the information I need. Another strong point is the customer education they provide. There are numerous resources available to help understand how to use it. HubSpot Sales Hub does a great job with automation and structuring sales processes.

The tool doesn't effectively summarize conversations and note-taking features. The solution needs to include predictive analytic capabilities. There is room for improvement in post-call functionalities. After a sales call, more can be done, such as providing detailed insights and better note-taking capabilities. An AI-enabled sales assistant feature would also be beneficial.

I have been using the product for a year. 

HubSpot Sales Hub is stable. 

The tool offers a weekly support call, but other than that, there isn't much maintenance needed. Sometimes, there are issues when the server goes down, or there's downtime, but overall, it's easy to use since it's mostly cloud-based. It's not on our server, so it's easier to manage.

HubSpot Sales Hub is a cloud-based platform and its deployment is easy. 

The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP.

I rate the overall solution an eight out of ten. 

During one of my previous four-month tenures, I worked as a CRM and IT consultant in a full-time capacity for a company that utilized HubSpot Sales Hub as its CRM solution. There, I was responsible for managing the CRM process, which included tasks such as database management, setting up permission fields, CRM administration, and managing all the integrations attached to the CRM.

I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup. Anything you need to do, you can do it pretty fast on HubSpot Sales Hub.

Two areas need improvement with HubSpot Sales Hub. Firstly, the system can start lagging when setting up complex automation or processes. For enterprise solutions, or when you have a big company, a lot of customization is often required, including third-party customization. Secondly, their pricing model can be a challenge. While they have three tiers, setting up and administering the CRM system may require upgrading to higher tiers. So, you will quickly run into the need to upgrade your tier. In addition, it is common to require other models besides the tier you have, such as HubSpot Marketing Hub, when using HubSpot Sales Hub. Therefore, the pricing can become very steep very fast.

If there was a new version of HubSpot Sales Hub, and I had the option to add a feature that would make my life easier, I would like to see more options in terms of reporting. In my experience, the reporting area of the solution is somewhere the solution lacks a bit.

In addition to my previous job, I have utilized HubSpot Sales Hub in my past work experiences. Specifically, I have used HubSpot Sales Hub for three months. However, I cannot confirm the specific version of HubSpot that I have used as it is a cloud-based solution, and version information is not typically posted on the solution. This concern is more applicable to on-premise solutions. Also, I am a customer and user of the solution.

It is a stable product.

Our company did not feel the need to increase its scalability, apart from the need to scale horizontally, for which there was no need for a marketing solution like HubSpot Marketing Hub solution. Also, the company was not involved in vertical scaling. Also, in our company, around 30 people were using the solution.

I have contacted the technical support team of HubSpot Sales Hub, and I must say that my experience with them has been excellent. Therefore, I rate their technical support solution a perfect ten out of ten.

Positive

I have used Salesforce not only at my previous job but also in the jobs before my previous job.

Unfortunately, in both of my previous companies, I was not present during the initial implementation of the solution. Therefore, I cannot speak based on my short-term experience. However, in my second company, I arrived just as the implementation was completed one month ago. After that, I was involved in certain tasks toward the end of the implementation process. From my experience, I can say that setting up HubSpot Sales Hub is relatively easy for small businesses. Basically, it depends on your company size and whether you have an existing CRM system in your company or not.

From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it.

As far as I am aware, my company chose HubSpot Sales Hub due to the solution's speed of implementation and pricing.

Whether I would suggest someone use a particular solution or not is highly dependent on the use case. So, for a small company, I suggest HubSpot Sales Hub over Salesforce Sales Cloud.

The solution is easy to use. Also, it is easy to implement in small companies. When rating this solution for small and medium enterprises after considering the reporting and other minor issues that can be improved, particularly in terms of user permission, I would give it an eight out of ten.

Our sales team had a dedicated group responsible for lead generation, utilizing both website interactions and analytics. They also leveraged personal contacts.

HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes.

The tool's most valuable feature was the ability to manage workflows and tickets. It had a very strict implementation process, and we had to modify the default. It was not difficult to modify it, and we did modify it, and we integrated the other departments into it.

Based on feedback from our sales team, the most beneficial feature of HubSpot Sales Hub for closing deals is the consistency and uniformity of data and information. Having a unified view of customer details, documents, etc. 

The tool's reporting capabilities helped with decision-making. 

There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail. I've encountered resistance and challenges in conveying ideas and implementing changes within HubSpot Sales Hub.

The improvement I would suggest is more detailed documentation, particularly focusing on explaining the business processes implemented within the CRM. While ample technical documentation exists for those familiar with the system, providing clear guidance on modifying business processes would benefit a broader user audience.

Many CRMs integrate ERP, CRM, and total management features, and few vendors distinguish between them. In HubSpot Sales Hub and others, I would like a more seamless integration with specialized platforms that excel in specific areas.

Many sales professionals desire more ready, out-of-the-box solutions, especially in smaller companies with limited focus and resources. In a previous company, there was an attempt to integrate SAP with HubSpot due to their individual strengths, but the integration lacked seamlessness. The challenge lies in customization, where predefined business processes could simplify integration, but complexity arises when customization is required.

I find a drawback in HubSpot Sales Hub's strong focus on marketing and sales, with other modules having room for improvement. While it excels in digital marketing features, alternative products offer similar capabilities.

I have been using the product for five to six months. 

I rate the tool's stability an eight to nine out of ten. 

I rate the product's scalability a six out of ten. My company has 100-120 users. 

The tool's support could sometimes not understand us, which is a common issue among global companies. 

Neutral

I rate the tool's deployment a six out of ten. Our main challenge was data migration from existing systems to the new infrastructure. It took two months to deploy. The deployment process primarily involved establishing an agreement with HubSpot Sales Hub, where they assisted in training technical and business teams. Alongside the guidance, the technical team undertook the configuration and necessary changes. We also initiated the testing process. 

I rate the product's pricing a five out of ten. It becomes expensive when you add more features and users. 

Our initial CRM was Zoho, and then we moved to HubSpot Sales Hub.  From accounting to marketing, the aim was to unify various systems, with the sales process as the starting point. Once a sales deal was nearing closure, the automated workflow sent the contract to the legal team for approval. Subsequently, the signed contract would proceed to the customer through the salesperson, followed by support for the onboarding process.

I rate the solution a six out of ten. For someone considering implementing HubSpot Sales Hub, I recommend thoroughly checking alternatives to ensure they align with your needs. Establishing a strong project team is crucial, and it's essential to include business domain experts from within your company.

I am a sales professional and I use the solution to manage the pipeline of my prospects and customers. The solution helps me to keep track of my progress and know how much I have made for each account. It also helps me know the response I got for each account, the stage of the deal, and whether it is likely to be closed. 

The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple. 

The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate. 

I have been working with the solution for four years. 

I would rate the solution's stability an eight out of ten. 

The solution is highly scalable and I would rate it a nine out of ten. My company has 50 users for the product. 

The solution's customer service is good and quick. 

The tool's setup is complex because setup involves being trained to use HubSpot as well since you have to know what are all the features there and how to use those features in the best way possible for your work. We have deployed it on the cloud. 

I would rate the product a nine out of ten. If you want to use a CRM, use HubSpot since it is super easy to use. It is not as complex as Salesforce and will solve all your problems. 

Our primary use case for this solution is developing a sales funnel for our clients. The sales funnel has about 14 stages, and we use it for analysis and providing pointers to the sales team where contacts are moving forward, stagnant, or haven't been contacted for a while.

The solution is very straightforward to utilize. The ability to make calls from the system free of charge is valuable. The pain point is that only some countries are included.

We have been using this solution for four years.

The solution is stable.

The solution is scalable. We have two businesses using it. One has about 2,000 contacts, and the other has about 30,000 contacts.

Our experience with customer support has been good, but they are often slow to fix the issue due to time zone differences.

We have used Zoho.

The initial setup is reasonably straightforward, and it is tasking. You have to set up flows, decisions, and rules. The process could be simplified.

The solution costs approximately $100 monthly, but the price increases depending on the volume of contacts you have. As the tiers get larger, the pricing increases.

I rate the solution an eight out of ten. The solution is good, but it could be more straightforward. I advise people evaluating this solution to find something simpler unless their corporate structure demands some of the extra functionality that HubSpot Sales Hub provides.

We use the solution to manage sales pipeline and CRM records.

The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you. Since HubSpot Sales Hub is a SaaS solution, there's one point of truth.

It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes. This would reduce the level of knowledge needed to integrate HubSpot into our daily workflow.

I have been using HubSpot Sales Hub for three years.

I’ve never had any issues with the solution’s stability.

I rate the solution ten out of ten for stability.

HubSpot Sales Hub is a scalable solution. Around four people use the tool once a week in our organization.

I rate the solution’s scalability ten out of ten.

To resolve our issues, we use available information, FAQs, and knowledge documents, which are well organized.

Positive

I previously used Microsoft Excel. I switched to HubSpot Sales Hub because I wanted a solution that had more functionalities. I wanted to have a dedicated CRM system, and I didn't want to run the risk associated with Microsoft Excel. I wanted to make it a little bit more robust so that non-IT users could also adopt it.

The solution’s initial setup is easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

The solution can be deployed within a couple of hours.

Overall, I rate HubSpot Sales Hub a nine out of ten.

HubSpot Sales Hub is useful for managing workflows.

HubSpot Sales Hub is a product that is on par with HubSpot CRM other than the factor it can be described as a product that offers everything in a single package along with marketing automation features.

It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings.

I have been using HubSpot Sales Hub for three years.

I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive.

If the product is used in a complex product or service organization with a lot of different pricing rules, I feel HubSpot, as a quoting tool, is just not built for it.

I think the product is pretty vanilla and just enough to meet the needs. The product doesn't do anything different from any of the other solutions available in the market.

When it comes to HubSpot, it's the connection with marketing automation on the Marketing Hub and not Sales Hub that is helpful. Sales Hub does not offer any automation.

I recommend the product to others only if they need some of the modules it offers. On its own the tool does not have any differentiators from the other tools in the market. There are lighter platforms out there compared to Sales Hub.

There has been no cost reductions in our company from using the tool, especially since it was a green deployment.

I rate the tool an eight out of ten.

We use the solution for sales and marketing as our CRM to track sales, communications, and marketing effectiveness. We're holistically using both of those platforms.

Seeing the transition from marketing to sales has been a more straightforward exercise. We use the dashboarding functionality quite a bit. We do our newsletters through it. We've got our website connected to it. We're fully integrated into HubSpot. We never integrated that into Salesforce. 

Everything we do is through HubSpot now for Sales. We can see how many meetings the sales team has set up. We can track how many emails they've sent out. We can pass contacts in an automated way from points of marketing, passing them when they're ready for sales. It's been a seamless process for managing everything from the initial contact to the communications once we've onboarded them as clients.

The solution provides email add-ons. It can automatically onboard new contacts as they're coming through our email. Salesforce has the same function and features where your emails are recorded.

The tool allows for the transition to happen more easily. You can go in and see when the last communication with the client and communicate with each other.

We were using Salesforce. Moving contact and deals associated with that contact to companies is a little clunky. Hubspot’s interface can be a little counterintuitive.

I have been using HubSpot Sales Hub for two months. We are using the latest version of the solution.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability a nine out of ten.

I’ve used Salesforce. We could better integrate marketing with Sales. Our marketing team has more experience with HubSpot, so it made sense to migrate over rather than retrain everyone on how to use Salesforce for marketing.

The initial setup is easy.

The tool has cut down the time to communicate between marketing and sales.

Hubspot is expensive, but it's worth the investment.

Our C-level executives are constantly being asked how our sales and marketing are going. Hubspot is great.

You get out of it when you put into it. It is an investment of time, and someone needs to be in charge.

Overall, I rate the solution an eight out of ten.