What is our primary use case?
At a high level, Fugue extends and augments compliant reporting capabilities provided by major cloud suppliers. It enhances the visibility, again, from a compliance standpoint, into cloud-based or multi-cloud-based environments.
What is most valuable?
The solution offers good flexibility in customization. From a compliance and visibility reporting perspective, the fact that it can be applicable for multi-cloud environments is very helpful. It's not a single cloud supplier. It's most of them. The fact that it provides visibility, compliance-related visibility, that is not readily available by cloud suppliers themselves, is its most valuable aspect. It's the additional set of compliance reporting and compliance visibility features that Fugue provides that is what makes it so very useful.
The initial setup is simple and straightforward.
What needs improvement?
I can't comment if there are missing features at this time. For the last six to eight months I didn't work with Fugue. I don't have an up-to-date product roadmap to comment on what is or is not available, what they do or do not provide. I would need to review their current roadmap to be able to accurately comment on what is or is not available.
Fugue capabilities are not well understood on the market. If there was one thing they could improve, it would be to basically explain in simple terms to market what it is they do. Right now, understanding what they do requires substantial experience and expertise. It wasn't a challenge for me to identify this area, however, I'm the exception. Generally speaking, there is not sufficient understanding in the broad market of what Fugue does. This is the area they need to focus on.
The general input I have is that there is an opportunity for them to better align with other similar tools and better align with similar capabilities that cloud suppliers deliver natively. What happens is they extend and augment capabilities that cloud suppliers offer. There is additional integrational and operational benefits that can be realized in how they extend and how they position themselves as compared to what cloud suppliers deliver.
For how long have I used the solution?
I've used the solution for some time. It's likely been more than a year. There were a couple of specific projects which were two months long in terms of duration. I'd work with it on and off for those.
What do I think about the scalability of the solution?
There was no issue with scaling at the time I was deploying it. I did not have a chance to work with it at a really industrial scale, such as an enterprise scale. It was a fairly limited deployment, a fairly limited project. I did not see any issues with the scalability of the architecture or the environment itself.
How are customer service and support?
I worked with their professional services organization. I did not have a chance to go to support, so I cannot comment on the efficiency or effectiveness of the support organization. I didn't interact with them.
How was the initial setup?
The setup was actually fairly simple and they can start delivering value in a very short time. That said, t business value is a subjective thing. The business value itself is something that they need to explain. It's not self-evident.
There were no issues related to the setup. It's a cloud-native solution. It's available nearly instantaneously. Being able to interpret the results and being able to consume the value that they provide and understand the value that they provide, however, needs to be better explained to the market.
The Fugue solution can be handled by a relatively small team - so long as they understand it.
In general, for maintenance, the team is relatively small, however, the level of understanding that the team needs to possess, to have, in order to effectively use it, is quite high.
What's my experience with pricing, setup cost, and licensing?
I don't have direct visibility and the pricing, from what I understand, is negotiable. It's not an effective area for me to comment on.
Considering that they deliver a unique set of capabilities, the money that they charge is likely worth it. That said, one needs to understand the value to fully appreciate it.
What other advice do I have?
We are consultants. We don't have any alliance or partnership relationship. It's similar to the relationship with other technology suppliers that we have in the same space.
I'd advise others to definitely try it out.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
