Service and Support
Dell vSAN Ready Nodes customer service and support receive generally positive feedback. Technical support is often described as good or excellent, though slower response times compared to competitors are noted. Some users express dissatisfaction with third-party support and complex issue resolutions. Larger deployments reportedly receive better assistance. Despite occasional setbacks, most find the support team helpful, especially for enterprise-level needs, and they appreciate regular communication with the support account team.
Deployment
Initial setup experiences with Dell vSAN Ready Nodes vary. Some find it straightforward with deployment in a day, especially with fewer nodes, while others see it as complex, requiring detailed steps and taking up to weeks. Manual installation of VMware components is common, and experience with VMware can ease the process. Network reliability is crucial. Node quantity impacts setup time, but administrators often rate the process positively, noting maintenance mostly handled by the vendor.
Scalability
Dell vSAN Ready Nodes is seen as scalable by many users, supporting both vertical and horizontal scaling. It fits medium to large enterprises well, although some see room for improvement, aiming for greater nodes expansion. The system adapts through additional nodes and equipment but may involve extra costs with new purchases. Automation is beneficial, especially for larger setups, despite some manual efforts in smaller environments. Users frequently rate its scalability highly, indicating general satisfaction.
Stability
Dell vSAN Ready Nodes is described as stable and reliable with users reporting no crashes, freezes, or bugs. Many rate its stability between eight to ten out of ten. While some users mention initial challenges, such as mirror issues with fewer nodes, adding nodes improves stability. Performance issues and disk failures can occur, but users manage effectively. Occasional certificate and disk group issues are noted, requiring careful management to prevent downtime.