What is our primary use case?
This product is primarily used for Privileged Access Management and Identity Access Management. You can manage all of your service accounts through Delinea. For example, if you start services on Windows, you can manage that using this solution.
It provides remote logins whereby everyone can log in safely while remote, so it's a work-from-home solution as well.
What is most valuable?
The most valuable feature is auditing. That's a big plus.
The Privileged Credential Management feature is a password vault and they integrate with a lot of other vendors.
The integration with other vendors is another big plus.
The reporting is excellent.
What needs improvement?
Although the interface is intuitive, it could be a little more user-friendly.
For how long have I used the solution?
I have been working with Delinea Privileged Access Service for five years.
What do I think about the stability of the solution?
The stability and performance are excellent.
As an example, if you run into problems with authentication then you can just create a new connector. That said, it's very stable. You can theoretically leave it to run on it's own for months but that's obviously not the idea because you need to check if there are any breaches or any other issues in your environment.
What do I think about the scalability of the solution?
This product is easy to scale. Once you've set it up and everything is installed correctly, you can just plug in new systems and new environments. It can scale to thousands of servers quite easily.
Delinea is suitable for any size of company, from small to large.
How are customer service and support?
Their technical support is very good. If you run into problems with the deployment, for example, then they will help you with that.
Which solution did I use previously and why did I switch?
I have experience with a few privileged access service solutions. One of them is CyberArk, although I haven't worked with it enough to say whether it's good or bad.
The main reason we chose Delinea is the ease of implementation. Initially, it's a lot of hard work, but then it's easy to work with and maintain. Once it's running, you can hand it over to someone whose job it is just to check the environment. They don't need to monitor the systems to ensure that Delinea is running properly.
How was the initial setup?
As a security solution that accesses Active Directory, it's a complicated implementation process. For instance, this isn't something that you can do in five minutes. You have to do your homework and plan everything. However, if you plan everything well, then there aren't any major issues.
To get the system up and running, it's less than a week. You can download and install the software in five hours, but then comes the customization and configuring of the portal. Everything has to be done correctly. I'd say that after two days, you can start playing with everything.
What about the implementation team?
For the most part, our deployment was done internally. With some of our issues, we had used the vendor. They provide manuals and the support is excellent, but most of the stuff, you can do yourself.
There is also a little bit of maintenance that you have to do. It is a cloud-based system but there are still underlying software applications installed in your servers that you have to maintain to make sure are working properly.
I am the only person that works on it in the company.
What's my experience with pricing, setup cost, and licensing?
The price of this solution has come down quite a bit. Now that they have merged with Thycotic, the Thycotic Secret Server also comes included in the package.
The product comes at a very good price and it's quite competitive, although you need to buy add-ons for certain things.
Being in Africa, the cost is always an issue for our customers. This is one of the reasons that we recommend Delinea to them.
What other advice do I have?
I am not quite on the most recent version. However, I am busy upgrading so I soon will be.
It is difficult for me to think about what new features I would like to see because usually when we think of something that's missing, they assist us in getting it fixed.
There are a lot of features. For example, they have an API available, although I don't understand very much about it.
My advice for anybody who is looking to implement this product is to, first of all, check if it's a correct fit for you. Then, do your planning. Plan for all of the contingencies and then it should be fine. But again, if you run into problems, support is there to help you.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: My company has a business relationship with this vendor other than being a customer. Partner