What is our primary use case?
I use the solution in my company for process automation. Based on the kind of devices and architecture our company's customers use, our company is now fetching those data points and integrating them with the back-end systems. Typically, my company deals with the data integration layer.
What is most valuable?
With the tool, the learning curve is really good. I don't have to spend time in long training sessions, which is typically required for other platforms. As my company is a Microsoft kind of shop, we have developers, making the learning curve easy compared to other tools. When it comes to integration with the back-end systems, manufacturing companies are still using some other apps in their environment. Getting data or pushing those analytics data back to the back-end systems is relatively simple while using Azure Sphere and other integration points, and so that is why there is a clear direction from our company's end customer that they need an Azure solution.
What needs improvement?
When it comes to the challenges or drawbacks associated with the product, I will not talk about the system. Our company's customers who are into manufacturing and other such businesses are not very familiar with Microsoft Azure so we have to actually educate them at times about the solution, especially the client operators and all who build our customer's technology. The lack of awareness of the products among our company's customers is a challenge that needs to be looked at and improved by Microsoft.
For how long have I used the solution?
I have been using Azure Sphere for a year, and my company has been working around it for our customers. My company operates as an integrator of the product.
What do I think about the stability of the solution?
My company operates as a relatively medium-sized organization. Scalability-wise, my company is comfortable with the product, and we don't see any challenges with it. Nobody has ever reported any issues because of the product.
What do I think about the scalability of the solution?
My company operates as a relatively medium-sized organization. Scalability-wise, my company is comfortable with the product, and we don't see any challenges with it. Nobody has ever reported any issues because of the product.
How are customer service and support?
I rate the technical support a ten out of ten.
How would you rate customer service and support?
How was the initial setup?
I think my team is comfortable with the installation of the product.
When my team installed Azure Sphere for one of our customers, which had almost 500 devices to be onboarded, the entire process took around four months.
My company has a team of around 11 people who dedicatedly take care of the product's installation and deployment.
What's my experience with pricing, setup cost, and licensing?
I think the license part is good enough as of now because as a company, we don't handle the license part. My company has a partner from Microsoft who manages everything for us, so we don't deal directly with the licenses.
What other advice do I have?
I know about Azure Sphere's over-the-air updates. My organization deals with a startup company that manages the tool for us. My company typically takes care of the solution architecture and integrations.
My company uses Microsoft for desktops and various partner solutions for integration from the marketplace provided by Azure. I think we interchangeably use Azure Sphere wherever we see that it has some kind of relevance.
There are always some concerns, considering that the cloud costs are usually high, but I think it is very common for all, and it is not something that is applicable just to Azure. My company's customers generally pass on such cloud-related issues revolving around costs, but unfortunately, issues crop up again when the cost shoots up again.
My company signed up with Microsoft's Generative AI for a partnership a couple of months ago. My company is trying to explore a value proposition to be able to take it to the market.
I rate the tool a nine out of ten.