Service and Support
Customers express mixed feedback on Azure Firewall Manager's customer service and support. Many have not needed to contact support due to its stability or have not used vendor assistance. Those who contacted Microsoft report good experiences; some rate it high for its effectiveness, while others find it can be less attractive yet functional. Support ratings mostly range from seven to eight, indicating room for improvement. Those with direct contact mention supportive assistance but acknowledge potential enhancements.
Deployment
Azure Firewall Manager's initial setup is described as greatly simplified and straightforward. Users found it easy, requiring only a few clicks, and not overly complex. Those with web interfaces, apps, or databases experienced ease in setup. Some found the initial configuration challenging, especially first-timers, but available online resources alleviated difficulties. Many rated the setup process positively, highlighting its simplicity and efficiency compared to earlier versions where tasks were more manual.
Scalability
Azure Firewall Manager is highly scalable, allowing extensive deployment across cloud architecture. Users have noted its ability to expand, sometimes requiring soft limit adjustments by Microsoft. While scalability poses challenges for on-premises setups due to hardware needs, it performs well in cloud environments. Some manual management, like data policies, is necessary, but most find its scalability adequate, often rating it between eight and nine out of ten.
Stability
Azure Firewall Manager is praised for its stability, described as very stable by multiple users. They report no major issues, bugs, or glitches. It remains reliable without freezing or crashing. Ratings range from seven to nine out of ten, highlighting a strong performance. Stability is quantified at 99.9%, emphasizing its robustness. Users trust its consistent performance post-deployment, enjoying a secure and dependable experience with Azure Firewall Manager.