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Help Scout Reviews

Vendor: Help Scout
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    What is Help Scout?

    Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster.

    Help Scout mindshare

    Product category:
    Customer Communications Management (CCM)
    As of January 2026, the mindshare of Help Scout in the Customer Communications Management (CCM) category stands at 1.0%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Customer Communications Management (CCM) Market Share Distribution
    ProductMarket Share (%)
    Help Scout1.0%
    Quadient Inspire16.1%
    OpenText Communications16.1%
    Other66.8%
    Customer Communications Management (CCM)

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    Product Categories

    Product Categories
    Customer Communications Management (CCM)
    Shared Inbox
    AI Customer Service
     

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