Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with SAP HCM?

Please share with the community what you think needs improvement with SAP HCM.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
18 Answers
Sameer Younas - PeerSpot reviewer
Team Leader at Fauji Meat Limited
Real User
Top 10
Sep 29, 2022

We input all of our workflows into SAP to make our work environment better. All of our new projects and new policies will be implemented in SAP. It would be very helpful for our company if a new version was released with the ability to contain all of the things that we have newly introduced in our company.

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Sara Kadry - PeerSpot reviewer
HR Digital Transformation Senior Manager at Integrated Diagnostics Holdings PLC
Real User
Top 20
Sep 21, 2022

SAP needs a total upgrade to the user interface. I've worked with the performance module and the objectives and goals module in HCM and they're far from being satisfying to any customer compared to what exists now with SuccessFactors. SAP also needs to apply better practices to the talent management modules. There needs to be a renovation of the interface and functionalities of the talent management modules.

Kumar Madhur - PeerSpot reviewer
Service Delivery Project Manager at HCL Technologies
Real User
Top 5Leaderboard
Apr 7, 2022

SAP HCM could improve by having more resources and making it more user-friendly. It is complex.

Dave Dumeni - PeerSpot reviewer
Project Manager at Telecom Namibia
Real User
Top 5
Jan 23, 2022

HCM is actually moving over to the cloud, which is Success Factors or S/4HANA. It's a better solution than the current platform because the current platform is quite rigid and not as flexible and end-user friendly as other HR solutions. This is a transaction driven type of system, whereby a user actually has to know or understand a certain transaction code. If they have no idea, they will not be able to do anything. From that perspective, there are a couple of drawbacks. The solution is of course not as flexible. It's more than an application. It was the best back then, but things have evolved and technology has evolved significantly. People want easier to work with applications. The graphic user interface could be improved. It's not for a use of 20. I think the most improvement will be on the front-end than the back-end.

Director & CHRO at a computer software company with 11-50 employees
Real User
Top 5Leaderboard
Sep 15, 2021

The extensibility that SuccessFactors talks about is when we are required to create an add-on solution or a small application, that could be developed within the ecosystem of the Oracle HCM itself, and then integrate it easily. This is a feature that we can look forward to seeing in SAP as well. The extensibility of the integration could be improved.

Executive Director at a tech services company with 201-500 employees
Real User
Aug 10, 2021

It would be nice if the solution migrated to S/4HANA, although this is not an immediate need of ours.

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Manager Finance at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Apr 21, 2021

The solution is rather expensive. I'd like to see the solution offer even more stability in future releases.

Fachlul Infithar - PeerSpot reviewer
IT PMO at PT. Bank Tabungan Negara
Real User
Top 20Leaderboard
Dec 1, 2020

I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that. The talent management feature can be improved. It is currently very simple in SAP HCM. SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem.

Ashaylin Govender - PeerSpot reviewer
Applications Specialist at Bidvest Tank Terminals
Real User
Nov 18, 2020

The Time Management feature is not very user-friendly. The speed of technical support can be improved. The configuration requires somebody with technical know-how, and it would be better if it were easier to do.

Owner & Founder at a tech services company with 1-10 employees
Real User
Sep 1, 2020

I would like it to move more towards a single data space or a single data source. SAP as a platform relies on multiple data sources because traditionally, it has been bolted together by the acquisition of other products rather than a single database. That's why there are a lot of points of failure and a lot of required points of integration. They need a single integration point.

it_user1220727 - PeerSpot reviewer
Interface Developer at a energy/utilities company with 10,001+ employees
Real User
Feb 2, 2020

This solution needs to be more configurable and user-friendly. People who work with HCM need to have the proper knowledge of coding.

AhmedAbdelhady - PeerSpot reviewer
Executive Manager & CO. Founder at Phoenix Consulting
Dec 23, 2019

This product has a lot of features that are much improved and more advanced than other solutions. In our area of the Gulf region and the Middle East, a lot of organizations depend on it because it meets with regulation compliance and security concerns. So government and banking depend on the SAP HCM solution for administration on-premises. SAP had developed new screens for the latest release of SAP HANA for HR on the cloud. They are doing the most innovation for HR on the cloud. So, there are some screens right now for both on-premises and cloud but the company is focused mostly on cloud development. A lot of the clients who deal with regulations must currently stay with on-premises solutions for critical data. SAP needs to continue trying from time-to-time to develop and release some new screens and new tools for HR on-premise that facilitate the working and interaction with the interface. They should do this in parallel with the cloud. Instead, they are leaving the on-premises customers behind. For the next release of HCM, I would like to see more interactive screens and parallel development for on-prem and cloud. SAP now does the most innovation for the cloud solution and less innovation for the on-premises client. In our experience and with our clients almost all customers depend on the on-premises solution for sensitive data — either by choice or regulation. It would be nice to see a mobile interface as well.

SAP Consultant at a university with 201-500 employees
Dec 3, 2019

The implementation of the solution can be a bit difficult. They should make it easier. If it could be as simple as the SuccessFactors implementation that would be ideal. There should be integration with iOS products. It would be nice if we could integrate it into the field currently, but it's not active.

Consultant Application Manager at a energy/utilities company with 5,001-10,000 employees
Nov 28, 2019

SAP is not ready to sell any licenses in the Middle East. SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions.

SAP HCM/FICO Team lead at a transportation company with 1,001-5,000 employees
Real User
Oct 2, 2019

The organizational structure visualization could be improved in future releases. The solution has a very poor interface.

Owner at Simply HR
Real User
Sep 29, 2019

It is a bit tedious and manual to work with. At first, it was impossible for us to pull up a report of employees by status and region, though this was eventually fixed. Going forward, they should fix more things in the reports. E.g., I want to see on the reports the age of the employees, their position, their salary with their salary scales, and any promotions that they have had. People want to see these reports.

Porsche D'Oliveira - PeerSpot reviewer
Specialist SAP Division at a tech services company with 1,001-5,000 employees
Real User
Sep 24, 2019

The management side needs improvement. To me, I think people have underestimated this solution because we know what consists of all the objects in regards to the organizational structures, positions, departments, training, there could be better improvement on that. On the personnel administration side, it's very difficult to do custom development. You're always dependent on your editors to do that. And now again, I'm comparing it to SuccessFactors because on SuccessFactors it's very easy to do. Any additional fields or stuff you want, they have the ability to apply all those changes. I would say that's where this solution really falls short. It makes the maintenance and the support of the system very complicated as well. There needs to be more support for the HCM solution.

Consultant at a consultancy
Real User
Sep 24, 2019

The interface is data-based and outdated, without many features, so it could be modernized. This solution is sufficiently complex that many end-users do not know how to operate it. It takes a long time to apply an update patch to the system. It is a headache for any functional users because it requires a lot of IT involvement. This is unlike other solutions where either I can do it, or for cloud-based deployments, the vendor can do it online. With the time required for patching and testing, the internal IT teams sometimes try to avoid it and then perform patching only once or twice a year. In the meantime, the business is doing things manually. I recall that SAP was not that flexible when it came to creating the interface, or new tables, because there were limitations when we were developing one of the new pension schemes. I remember that they were struggling to get things done. Also, when you do this, the internal business has to manually connect and configure whatever they've developed. This is a very costly solution.

Related Questions
User at Science Technology university of Mongolia
Nov 8, 2022
Hello community,  I work at an educational institution and am researching the best HCM tool. Which product would you choose: Oracle HCM or SAP HCM? What are the pros and cons? Thank you for your help.
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Sep 6, 2021
See 1 answer
YamenZarnaji - PeerSpot reviewer
SAP Project Manager at a manufacturing company with 10,001+ employees
Sep 6, 2021
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is to simplify the process, giving life back to HR systems so that they can be more modern and flexible, and rely more on the heart of HR – the employee. On the other hand, while SF is technically less complex than SAP HCM, it also has significantly less capability, particularly when it comes to integration with other SAP modules. For example, while SAP's integration between the SAP Project system and the SAP HCM process is robust, SuccessFactors' integration is limited and still in its early stages. In all circumstances, SAP SF represents the future of HR, with a highly promising road map. I believe that if SAP continues to create more features, SF will have greater functionality than SAP HCM in 5 years.
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