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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with JIRA?

Hi Everyone,

What needs improvement with JIRA?

Thanks for sharing your thoughts with the community!

PeerSpot user
33 Answers
Tom Erickson - PeerSpot reviewer
Supervisor - Global Software Tools and Processes at Ford Motor
Real User
04 November 19

The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily.

PeerSpot user
Product Group Lead Warehousing Solutions at Kühne + Nagel (AG & Co.) KG
Real User
11 September 19

My main concern is the administration of projects, especially user groups, and this requires root access rights but there is no concept of layered admin rights. Projects can be managed by a limited admin, but the creation of projects needs root admin rights. In decentralized project ownership, this gets tedious.

PederHerborg - PeerSpot reviewer
CEO at Fiftytwo A/S
Real User
19 August 19

The speed of this solution needs to be improved. Backlog pruning and visualization are poor. Uupdate: Speed has improved slightly in backlog view with Jira 8.0, but there is still room for speed improvements. It's difficult to group and manage the backlog and priorities on multiple simultaneous epics to get clear overview of how the backlog reflects a planned roadmap. (perhaps due to the fact that we have too many issues in the backlog)

VP - Data Solutions at IT Transformers
Real User
07 August 19

The permissions can be challenging to get right.

Head Of Portfolio Management at King's Business School
Real User
03 July 19

The reporting needs to be improved.

CEO at Planfirma Technologies Private Limited
Real User
23 June 19

This solution would be improved with the inclusion of integration with SVN, and auto-sync with the build release number. I would like to see a more customized workflow, as well as support for the Google Doc storage of Documents.

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it_user1090899 - PeerSpot reviewer
Director Software R&D at Fluid Data Services
Real User
13 May 19

The hierarchy for Jira tickets is too flat.

Service Owner at Mecklenburg County
Real User
09 May 19

We have found that improvement is needed in their customer support (communication, which is ironic). It would be very useful to have drag and drop time tracking.

PeerSpot user
Senior Quality Assurance at a tech services company with 11-50 employees
Real User
09 May 19

The plugin management needs a lot of work. Sometimes you have issues with plugins and it stumps the vendors, as well as the Atlassian support. I think that more extensive reporting would be very good because sometimes it is a hassle for us.

Ananthi Nachimuthu - PeerSpot reviewer
Senior Technical Writer at Skava
Real User
22 April 19

The user interface and views on different devices should be improved. The customization feature can also be improved.

Anaya Struncova - PeerSpot reviewer
Software Developer at DataStax
Real User
29 March 19

This product or software still requires improvements, especially in its interface since its learning curve is somewhat high because it offers so many features that the user tends to get confused, or the software adaptation time is much longer than it should be. Besides, its configuration is not very simple, and its support team sometimes does not respond immediately, so it is often necessary to solve problems on their own.

Head of Product at Truevo Payments
Real User
27 March 19

The downside to JIRA is the constant push for the changing of the user interface. This can remove valuable features and increase the learning curve. Especially for business users, the change in interface design instantly reduces productivity and buy into the tool.

Head of Embedded Development at Mecos AG
Real User
20 February 19

* Add relation for workload estimation between stories and subtasks * Linking to Confluence could be implemented. At the moment links can only be created from Confluence to JIRA, not the other way round.

Regional Vice President at mPrest
16 February 19

Better ability to add numbers in ad hoc queries and search results, e.g., total development cost estimates.

Neetu Singh - PeerSpot reviewer
Engineer -QA at FIS
11 February 19

The reports and dashboards do not provide for reports in a graphical way. The tickets cannot be simultaneously assigned to two or more users.

RTE (Release Train Engineer at ASML
Real User
08 February 19

Tree view of linked issues.

Kijal Parekh - PeerSpot reviewer
Digital Test Lead at a comms service provider with 1-10 employees
Real User
22 January 19

The CACD solutions on JIRA has some plugins, but they are not easily understandable or workable.

KevinCharlton - PeerSpot reviewer
Senior IT Test Manager at Finastra
Real User
10 December 18

I have had problems with performance and unresponsiveness. All of a sudden, the performance slowed down and I had a number of users that could not use the tool but, JIRA support responded immediately. Within a couple of hours, the problem was resolved.

Senior Implementation Manager at Autodata Solutions
14 October 18

* It should be able to open a channel with a customer through chat or remote desktop. * It should be able to define my KB articles and link it with a self-service ticket.

Pre-Sales Consultant at a tech services company with 10,001+ employees
Real User
09 August 18

JIRA still has their own backtracking tools. It should have a better visibility into HPE UFT. Most people use functional testing tools, like QTP. They need to improve their integration to make it seamless. You can do a lot with the tool but again, but it is not a 100 percent solution for everything. We have a lot of acceptance criteria coming through it, but JIRA doesn't support it. Therefore, we have go to different user stories and break them down.

IT Developer at a financial services firm with 10,001+ employees
Real User
Top 5
01 August 18

There is a difficulty viewing all the attachments because they are shown in one place. I would like attachments to be shown at the comment level. Right now, if I attach something, it will go into a single attachment pool for the task, not at the comment level. I.e., If I want to attach the new version of a document, it creates confusion because I have to remove the existing attachment. When writing comments, there are not many options for formatting. We were expecting formatting something at the level of Microsoft Outlook or Microsoft Document. When creating a task, there is no place to add our estimation.

R&D manager at a engineering company with 10,001+ employees
Real User
29 July 18

There are no fields to search or to filter by, mainly the ones which use a data around a date and time when something changes. So, you have to use some add-ons and create a lot effort to obtain information from the tool. Thus, you have to adapt to the lack of search that the tool does not offer.

PeerSpot user
Business Analyst, Scrum Master & Agile Coach at Atos
16 May 18

* Report customisation could be improved. * Out-of-the-box reporting is limited. It would be helpful if more customisation was possible.

it_user855996 - PeerSpot reviewer
Integration Engineer at a tech services company with 10,001+ employees
Real User
22 April 18

I would like integrated requirements management, so we do not have to buy plug-ins for JIRA, since it was hard to get requirements management for it.

it_user849225 - PeerSpot reviewer
Digital Engagement Manager with 10,001+ employees
Real User
11 April 18

The reporting and the view, from a story to a defect, should be improved in the next releases. For example, how many boxes are assigned to one story, or how many tests are run on one story, and so on. This is what I miss in the tool at the moment.

it_user839079 - PeerSpot reviewer
Fachbereichsleiter with 10,001+ employees
Real User
22 March 18

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but although I can order them, there are some mismatches with how the Epics are used compared to what Scrum expects, or what Story mapping expects an Epic to be. For instance, if I rate an Epic, the Story points, and I rate the related user Stories, the Story points, they all count together. They're all summed up together. So, the overall Story points for the Epic, including the Stories, is double of the Story points. It just doesn't make sense. Maybe I'm doing something wrong, but I had to delete all my Story points on the Epics because they were counted including the Story points. This is not correct, and I would immediately improve that. I would like to see visualization of release planning. I can list the releases and I can give dates to releases, but to show how they are happening on a timeline, I would need to order the Portfolio part. But just for this, it may be too much to use the Portfolio for that.

it_user812835 - PeerSpot reviewer
Sr. QA Manager with 501-1,000 employees
02 February 18

It should have its own repository for test case creation, so that one does not have to resort to third-party tools and plugins.

it_user809571 - PeerSpot reviewer
Java Development Team Leader at Honeywell
28 January 18

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting screenshots into issue details, but this was already implemented in the new version. Better user management features could help.

it_user809520 - PeerSpot reviewer
QA Automation at Jive Software
Real User
28 January 18

I would like to see it connecting to Git. That could be useful. We use it for Stash, but I think there is one for Git also. I don't know if it's a plug-in that exists already, but that could be nice.

PeerSpot user
Technical Writer at Conquest Software Solutions
12 December 17

As a Technical Writer, I would love to have more features to make nice documents, like Release Notes or a feature overview, right from JIRA.

Jonathan Machado - PeerSpot reviewer
Senior Test Engineer at DoGood Media
27 September 17

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't talk to each other the way we expect them. So many times, links created automatically from new tools apart from another tool which didn't work, therefore you have to manually go into the task, even though the link is right there. Another example, in JIRA you create a test sessions with user stories, then buttons from the user stories can automatically change the status of a test session from started, completed, or paused, which doesn't work. Therefore, there is a problem there: inter-module conversations.

PeerSpot user
UX Architect at a computer software company with 51-200 employees
Real User
18 September 17

When creating Epic, Story, and Task, there is no provision to set estimated time. The estimated time can only be set once the ticket is created.

PeerSpot user
Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User
06 July 17

The following definitely need improvement: * UI * Speed * Mobile app functionality.

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Harshal Vora - PeerSpot reviewer
Principal Solutions Architect at InfoStretch
Nov 16, 2021
Hello community, I work as the Principal Solutions Architect at a Tech Services Company. Currently, I'm looking for a test management tool that integrates well with Jira (~50 users) and I'm considering Micro Focus ALM Quality Center and TestRail. Which of these tools would you recommend?
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Evgeny Belenky - PeerSpot reviewer
Director of Community at PeerSpot (formerly IT Central Station)
16 November 21
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
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