The area where we could probably use more attention is the involvement of CybeReady with us. It would help if a technical account manager were more actively reaching out and making sure that we are using the tool to its full potential. On the one hand, it would probably take a little bit more of our time. But on the other hand, if it were very targeted and controlled by a technical account manager, it could be very useful and take very little time. The kind of scenario I'm thinking about is where a CybeReady account manager would call and say, "Hey, I looked through your settings and, based on the numbers I'm seeing, maybe you guys can turn this on and turn this off, or adjust it this way or that way." I go in there and pull the information and I use its presentations, and that's useful. And they do periodically send out reports to summarize things. But in the world of automation, I still think you need a little bit of human touch. That's the part that's missing, just a little bit.
Director at a construction company with 10,001+ employees
Real User
2021-12-01T16:46:00Z
Dec 1, 2021
CybeReady is still getting used to working with really big companies, which is the category that we are in. They have to make a lot of adjustments but they're learning and adapting.
Domain Head IT Governance & Security at DECO PROTESTE
Real User
2021-10-25T12:57:00Z
Oct 25, 2021
One point that CybeReady could improve on is the reporting. I don't mean the KPIs or the reports on the dashboard. What I'm referring to are the people assigned to each client to help the client correctly interpret the KPIs. In our case, we were not so happy with the person that was assigned to us. She didn't provide much more for us than we saw ourselves. We were expecting a different kind of exercise. We asked them to really help us understand the KPIs. But more than that, to help us create an exercise to focus on the areas or the actions that we should put in place to mitigate the risks identified, based on the results. I'm not saying that CybeReady doesn't have people who are very well prepared. Maybe it was just that the person who was assigned to us was not well prepared. Maybe she had only started to work with CybeReady some months before she started meeting with us. But it's a point that I would like to share.
It is not difficult to do the customization. While you can customize the email, we would like there to be just a bit more upfront conversation about the types of emails that month. Because if there is one thing I get asked about in the bank, it is about the types of emails. I don't know if that's particularly needed, but it's something that I get asked about. We have the generic reporting that comes out so we can download that at any time or at the end of the three month campaign. So, we have two generic reports. If we could section up the data in multiple, different ways, then we could create a report from that instead of just those two options. That would be helpful.
Director of Cyber Security at Central Bottling Co. Ltd.
Real User
2021-10-12T09:01:00Z
Oct 12, 2021
One area that might be improved is making their emails more visually attractive to make them more convincing. It might depend on the email relay in the organization. Maybe it's cutting out some of the features that come with the email. I don't know if it's their problem or our problem, but sometimes the emails don't look convincing enough. If you are very skilled, you can recognize the domain and see that it is a phishing email. But sometimes the look of the email is very poor.
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The area where we could probably use more attention is the involvement of CybeReady with us. It would help if a technical account manager were more actively reaching out and making sure that we are using the tool to its full potential. On the one hand, it would probably take a little bit more of our time. But on the other hand, if it were very targeted and controlled by a technical account manager, it could be very useful and take very little time. The kind of scenario I'm thinking about is where a CybeReady account manager would call and say, "Hey, I looked through your settings and, based on the numbers I'm seeing, maybe you guys can turn this on and turn this off, or adjust it this way or that way." I go in there and pull the information and I use its presentations, and that's useful. And they do periodically send out reports to summarize things. But in the world of automation, I still think you need a little bit of human touch. That's the part that's missing, just a little bit.
CybeReady is still getting used to working with really big companies, which is the category that we are in. They have to make a lot of adjustments but they're learning and adapting.
One point that CybeReady could improve on is the reporting. I don't mean the KPIs or the reports on the dashboard. What I'm referring to are the people assigned to each client to help the client correctly interpret the KPIs. In our case, we were not so happy with the person that was assigned to us. She didn't provide much more for us than we saw ourselves. We were expecting a different kind of exercise. We asked them to really help us understand the KPIs. But more than that, to help us create an exercise to focus on the areas or the actions that we should put in place to mitigate the risks identified, based on the results. I'm not saying that CybeReady doesn't have people who are very well prepared. Maybe it was just that the person who was assigned to us was not well prepared. Maybe she had only started to work with CybeReady some months before she started meeting with us. But it's a point that I would like to share.
It is not difficult to do the customization. While you can customize the email, we would like there to be just a bit more upfront conversation about the types of emails that month. Because if there is one thing I get asked about in the bank, it is about the types of emails. I don't know if that's particularly needed, but it's something that I get asked about. We have the generic reporting that comes out so we can download that at any time or at the end of the three month campaign. So, we have two generic reports. If we could section up the data in multiple, different ways, then we could create a report from that instead of just those two options. That would be helpful.
One area that might be improved is making their emails more visually attractive to make them more convincing. It might depend on the email relay in the organization. Maybe it's cutting out some of the features that come with the email. I don't know if it's their problem or our problem, but sometimes the emails don't look convincing enough. If you are very skilled, you can recognize the domain and see that it is a phishing email. But sometimes the look of the email is very poor.