2020-03-19T13:00:51Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
  • 4

What do you like most about ConnectWise Manage?

Hi Everyone,

What do you like most about ConnectWise Manage?

Thanks for sharing your thoughts with the community!

3
PeerSpot user
3 Answers
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
MSP
Top 5Leaderboard
2021-05-05T23:04:16Z
May 5, 2021

I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.

Search for a product comparison
BP
Network Administrator at a computer software company with 11-50 employees
MSP
Top 10Leaderboard
2020-12-09T17:08:08Z
Dec 9, 2020

It handles ticketing pretty well, and it's not something I have many critiques for.

Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
Real User
2020-03-19T13:00:51Z
Mar 19, 2020

The most valuable feature is the management of projects from start to finish.

Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Sep 23, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 12 answers
Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
Mar 19, 2020
We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.
BP
Network Administrator at a computer software company with 11-50 employees
Dec 9, 2020
Our primary use is for straightforward ticketing.
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Sep 23, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
Mar 19, 2020
The licensing is cheaper than Salesforce. There are some different add-ons and benefits that are optional and come at an additional cost.
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
May 5, 2021
The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they granularly assign licenses rather than having more of an all-inclusive package. You're going to get everything you want, but you're going to pay more for it than you would for some other solutions that may offer all the same features but may require more technical abilities in order to implement them properly.
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