It can improve the central time, performance, and SEO schema. Cloudflare performs well with static content. However, there are some performance considerations when it comes to dynamic content that involves fetching data from databases or using APIs. We are not currently using Cloudflare for an e-commerce website. Still, if we were to add an e-commerce site on a platform with region-specific pricing and content, Cloudflare's service might need improvements in handling these dynamic requirements.
For the free and Pro plans, they could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components.
It would be beneficial for us if Cloudflare could offer a scrubbing solution. This would involve taking a snapshot of my website and keeping it live during a DDoS attack, ensuring uninterrupted service for our users. DDoS attacks are typically short in duration, and having Cloudflare maintain the site's availability from its secure network would enhance the overall user experience. I would appreciate it if Cloudflare could consider implementing this feature. Many organizations already utilize similar capabilities in their CDN platforms, where a static snapshot of the web page is displayed during DDoS attacks. In terms of features, Cloudflare needs to enhance its resilience and stay more focused on adopting new technologies. For instance, solutions like F5 XC Box, Access Solution, and Distributed Cloud Solution have impressive features, and Cloudflare should strive to match and exceed those capabilities. There's a need for improvement in areas like AI-based DDoS attacks and Layer 7 WAF features. Cloudflare should prioritize enhancements in areas such as behavioral DDoS and protection against SQL injection attacks, considering the prevalent trend of public exposure to the internet for business reasons. Overall, Cloudflare needs to invest more in advancing its feature set.
Insurance Industry Modeling. Today, most companies rely on an infrastructure foundation designed for general-purpose components that feature next-generation advancements in sector reproduction. This technology is rather familiar in deployment settings of code and technology law. It should confirm audit findings of the assigned area with auditees to ensure that the audit conclusions are based on an accurate understanding of the issues.
DevOps Engineer at a tech services company with 51-200 employees
Real User
May 30, 2023
I couldn't think of buying it since I am from Tunisia. We have really strict limitations to buying internationally. So our bank cards are available only in Tunisia. When you own a company, the bank allows you to buy things from outside of Tunisia. Even if I wanted to, I wouldn't be able to buy Cloudflare in my country. The aforementioned details can be considered for improvement.
SecOps Lead at a tech services company with 51-200 employees
Real User
Mar 14, 2023
In the last two years, there has been a certain amount of downtime when using the VDM. Compared to other vendors and Cloudflare, there will be more downtime. We encountered this issue last year, and there have been a few occasions when Cloudflare was not accessible in certain regions, not all global regions or speed regions, but the website went down and it took Cloudflare a long time to restore the service.
It should be easier to collect the logs with companies like Sumo. However, based on my discussions with the salespeople, I understand that's how they make their money. With the enterprise product, they want people doing those kinds of enterprise features to do the logging. They want them to pay a lot of money, and that's where I have an issue with them. That should be a default. You should be able to get the log no matter what. The logging should be universal.
We are a product integrator and reseller, and we would like to have a better partner relationship, similar to a channel sales relationship. Sometimes we are on our own or get diverted by Cloudflare because they have direct sales, which competes with us and makes it difficult to build a relationship with this company since we want to be an MSP or a managed service provider for the solution. They are creating every week now and developing new products. They are on the right track. I wouldn't say I want to add anything just yet. While I am attempting to become an MSP, I would like to have access to my clients who are using the product. An MSP is essentially a corporation that resells a product and wants to provide support and first-level service to its consumers. Access to the solution's dashboards is not intended for a service company. You are practically blind, and to validate a problem, you must view the customer's screen. It's not like other systems where you can go into the back dashboard and see what the consumer sees and then alleviate the problem. To provide help, you must first discover how to gain access to the information. It is inconvenient. According to what I hear, they are working on it and will get there gradually.
The solution should expand its learning portal for partners to include a few demo accounts for learning the product and developing knowledge or technical expertise. Support response time could be improved.
Latencies are always a problem. Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not. Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.
VP/Director of IT at a tech vendor with 51-200 employees
Real User
Sep 17, 2020
I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.
Network Security Engineer at a computer software company with 201-500 employees
Real User
Jun 25, 2020
The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization.
There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.
Information Technology Engineer at a tech vendor with 11-50 employees
Real User
Apr 26, 2020
It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration.
Product Manager at a tech services company with 51-200 employees
Consultant
Jan 15, 2019
This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: www.cloudflare.com/tld...
IT Service Manager at a tech services company with 1-10 employees
Consultant
Apr 5, 2018
Cloudflare is one service that has been absent of any frustration when setting up or using. Perhaps I would ask that they improve the Free plan and allow us to use it with any TLD (certain ones are not allowed).
Cloudflare enhances web performance and security with features like CDN caching and DDoS mitigation while providing easy DNS management and intuitive setup through its user-friendly dashboard.Cloudflare is recognized for its comprehensive web security and performance solutions. Speed improvements are achieved through caching mechanisms and DDoS protection, combining ease of DNS management with flexible page rules. The robust analytics and threat insight tools provide valuable data, assisted...
It can improve the central time, performance, and SEO schema. Cloudflare performs well with static content. However, there are some performance considerations when it comes to dynamic content that involves fetching data from databases or using APIs. We are not currently using Cloudflare for an e-commerce website. Still, if we were to add an e-commerce site on a platform with region-specific pricing and content, Cloudflare's service might need improvements in handling these dynamic requirements.
The pricing could be improved.
For the free and Pro plans, they could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components.
It would be beneficial for us if Cloudflare could offer a scrubbing solution. This would involve taking a snapshot of my website and keeping it live during a DDoS attack, ensuring uninterrupted service for our users. DDoS attacks are typically short in duration, and having Cloudflare maintain the site's availability from its secure network would enhance the overall user experience. I would appreciate it if Cloudflare could consider implementing this feature. Many organizations already utilize similar capabilities in their CDN platforms, where a static snapshot of the web page is displayed during DDoS attacks. In terms of features, Cloudflare needs to enhance its resilience and stay more focused on adopting new technologies. For instance, solutions like F5 XC Box, Access Solution, and Distributed Cloud Solution have impressive features, and Cloudflare should strive to match and exceed those capabilities. There's a need for improvement in areas like AI-based DDoS attacks and Layer 7 WAF features. Cloudflare should prioritize enhancements in areas such as behavioral DDoS and protection against SQL injection attacks, considering the prevalent trend of public exposure to the internet for business reasons. Overall, Cloudflare needs to invest more in advancing its feature set.
Insurance Industry Modeling. Today, most companies rely on an infrastructure foundation designed for general-purpose components that feature next-generation advancements in sector reproduction. This technology is rather familiar in deployment settings of code and technology law. It should confirm audit findings of the assigned area with auditees to ensure that the audit conclusions are based on an accurate understanding of the issues.
Cloudflare's console should be made more user-friendly.
I couldn't think of buying it since I am from Tunisia. We have really strict limitations to buying internationally. So our bank cards are available only in Tunisia. When you own a company, the bank allows you to buy things from outside of Tunisia. Even if I wanted to, I wouldn't be able to buy Cloudflare in my country. The aforementioned details can be considered for improvement.
The product needs to improve its automation.
In the last two years, there has been a certain amount of downtime when using the VDM. Compared to other vendors and Cloudflare, there will be more downtime. We encountered this issue last year, and there have been a few occasions when Cloudflare was not accessible in certain regions, not all global regions or speed regions, but the website went down and it took Cloudflare a long time to restore the service.
It should be easier to collect the logs with companies like Sumo. However, based on my discussions with the salespeople, I understand that's how they make their money. With the enterprise product, they want people doing those kinds of enterprise features to do the logging. They want them to pay a lot of money, and that's where I have an issue with them. That should be a default. You should be able to get the log no matter what. The logging should be universal.
We are a product integrator and reseller, and we would like to have a better partner relationship, similar to a channel sales relationship. Sometimes we are on our own or get diverted by Cloudflare because they have direct sales, which competes with us and makes it difficult to build a relationship with this company since we want to be an MSP or a managed service provider for the solution. They are creating every week now and developing new products. They are on the right track. I wouldn't say I want to add anything just yet. While I am attempting to become an MSP, I would like to have access to my clients who are using the product. An MSP is essentially a corporation that resells a product and wants to provide support and first-level service to its consumers. Access to the solution's dashboards is not intended for a service company. You are practically blind, and to validate a problem, you must view the customer's screen. It's not like other systems where you can go into the back dashboard and see what the consumer sees and then alleviate the problem. To provide help, you must first discover how to gain access to the information. It is inconvenient. According to what I hear, they are working on it and will get there gradually.
The solution should expand its learning portal for partners to include a few demo accounts for learning the product and developing knowledge or technical expertise. Support response time could be improved.
The reporting of this solution could be improved.
Latencies are always a problem. Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not. Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.
There are some issues with the CDN services. Also, the connection could be improved.
I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.
The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization.
There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.
It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration.
The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan.
This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: www.cloudflare.com/tld...
Cloudflare is one service that has been absent of any frustration when setting up or using. Perhaps I would ask that they improve the Free plan and allow us to use it with any TLD (certain ones are not allowed).