Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with Cloudflare?

Please share with the community what you think needs improvement with Cloudflare.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
12 Answers
Senior Consultant at a comms service provider with 10,001+ employees
Real User
Top 5
Nov 1, 2022

We are a product integrator and reseller, and we would like to have a better partner relationship, similar to a channel sales relationship. Sometimes we are on our own or get diverted by Cloudflare because they have direct sales, which competes with us and makes it difficult to build a relationship with this company since we want to be an MSP or a managed service provider for the solution. They are creating every week now and developing new products. They are on the right track. I wouldn't say I want to add anything just yet. While I am attempting to become an MSP, I would like to have access to my clients who are using the product. An MSP is essentially a corporation that resells a product and wants to provide support and first-level service to its consumers. Access to the solution's dashboards is not intended for a service company. You are practically blind, and to validate a problem, you must view the customer's screen. It's not like other systems where you can go into the back dashboard and see what the consumer sees and then alleviate the problem. To provide help, you must first discover how to gain access to the information. It is inconvenient. According to what I hear, they are working on it and will get there gradually.

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Customer Success Associate at RapidCompute
Real User
Top 5Leaderboard
Oct 24, 2022

The solution should expand its learning portal for partners to include a few demo accounts for learning the product and developing knowledge or technical expertise. Support response time could be improved.

Technical Support Engineer at Professional Technologies Kenya
Top 5
Apr 11, 2022

The reporting of this solution could be improved.

Raj Meka - PeerSpot reviewer
President and CEO at Mekas Cloud Services
Real User
Top 10
May 4, 2021

Latencies are always a problem. Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not. Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.

Andrii Präger - PeerSpot reviewer
Real User
Top 10
Apr 6, 2021

There are some issues with the CDN services. Also, the connection could be improved.

VP/Director of IT
Real User
Sep 17, 2020

I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.

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Network Security Engineer at a computer software company with 201-500 employees
Real User
Jun 25, 2020

The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization.

Senior Consultant at a comms service provider with 10,001+ employees
Real User
Top 5
May 28, 2020

There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.

Information Technology Engineer at a tech vendor with 11-50 employees
Real User
Apr 26, 2020

It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration.

it_user993687 - PeerSpot reviewer
User at bitmart
Real User
May 6, 2019

The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan.

Ryan Pellette - PeerSpot reviewer
Product Manager at a tech services company with 51-200 employees
Jan 15, 2019

This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: https://www.cloudflare.com/tld...

it_user850401 - PeerSpot reviewer
IT Service Manager at a tech services company with 1-10 employees
Real User
Apr 5, 2018

Cloudflare is one service that has been absent of any frustration when setting up or using. Perhaps I would ask that they improve the Free plan and allow us to use it with any TLD (certain ones are not allowed).

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it_user787122 - PeerSpot reviewer
Global Business Development Manager with 11-50 employees
Apr 17, 2018
Hi Are You based in Europe ? If so We so we can provide a solution for You. You will get a product + one of our engineer who will help you solve all your problems. please contact me at wm@greywizard.com or through facebook -> https://www.facebook.com/greywizardcom/
it_user295044 - PeerSpot reviewer
Director, Security Solutions at NeuStar
Apr 17, 2018
Of course, we would enjoy providing information to inquiring parties. The question I have is that you asked about DDoS protection, but the request is about DNS Services. If you can clarify, that would help me with a proper response.
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