2020-05-20T06:52:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What is your primary use case for LogicMonitor?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

26
PeerSpot user
26 Answers
Henry-Steinhauer - PeerSpot reviewer
Systems Engineer at LifePoint Health
Real User
Top 5Leaderboard
2022-09-21T19:42:07Z
Sep 21, 2022

We are a network of hospitals using the solution to monitor our network devices and all of the interfaces connected to them. It's predominantly instances of applications running on Windows Server. We use the Windows WMI for Windows Server stats. The IT directors at our hospitals use it, so we have around 90 end-users Some of them have extended the monitoring capabilities to printers to stay on top of toner supplies. In the past, we've had admin people freaking out because the printer is out of toner, and we have any in the closet. Nobody was watching that, and some people would be hoarding supplies.

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SB
Director at Zycus
Real User
Top 5Leaderboard
2022-08-05T16:24:10Z
Aug 5, 2022

LogicMonitor is predominantly used in modern cloud monitoring tools. You have servers that you want to monitor for performance, CPU, memory, and so on, or you have a cloud environment that you want to monitor for EC2 instances, ALBs, and more. Our LogicMonitor keeps track of everything. LogicMonitor basically gives you the ability to monitor the infrastructure side of your application ecosystem.

Henry-Steinhauer - PeerSpot reviewer
Systems Engineer at LifePoint Health
Real User
Top 5Leaderboard
2022-07-05T23:09:36Z
Jul 5, 2022

We're using LogicMonitor as a software as a service subscription to help us manage and monitor all of our network devices, as well as a lot of our Windows environments. LifePoint has around eighty different hospitals that we manage, and they all have network devices and connectivity to our corporate data centers where the applications are hosted. We're constantly monitoring the state and health of their network and just making sure that if a fiber seeking backhoe cuts a fiber, that we can know about it and get the respective vendors involved as quickly as possible.

Robert Vergeer - PeerSpot reviewer
Teamlead at i-LEVEL ICT Solutions
Real User
Top 10
2021-12-23T22:28:00Z
Dec 23, 2021

I use it every day. We are a small MSP in the Netherlands. We have about 90 customers, and they have a lot of on-prem hardware such as servers, switches, voice systems, and devices. We monitor their environments making sure that everything is working fine. We monitor the hardware and the software performance, basic use, and things like that. It is a cloud product. You have your on-prem LogicMonitor agents called collectors, and they send all the information to the cloud of LogicMonitor. You can view the state of everything there. It seems Amazon hosted on the backside, so it should be a public cloud, but I am not sure.

Valentine Christofis - PeerSpot reviewer
Technical Service Delivery Manager at Sparx Solutions
MSP
Top 10
2021-07-21T21:07:00Z
Jul 21, 2021

Sparx Solutions is a managed service provider. We primarily use the LogicMonitor platform for monitoring, maintenance, and management of our managed services and customers' infrastructure. In terms of management, it is more around monitoring and alerting. That is essentially the core component that we use it for. However, there are other features integrated into the platform that we get value out of. We have baked LogicMonitor into our core services, in terms of MSP and managed service offerings. We use this tool to fundamentally provide network monitoring services to our customers. It is definitely a great tool and something that we use daily. We have multiple users using these solutions. They are technicians and engineers. Essentially, they use this platform for different purposes. So, a support resource will be able to use it to identify alarms and when there is a new ticket that needs to be created to remediate a problem. Engineers may use this platform to obtain valuable insight into the systems that they are working on, e.g., if they would like to understand whether a device has a really high CPU before they plan a change, etc. There are different use cases for using the platform. One of the main use cases is having users use the platform to provide support services. We deploy probes, which are hosted by us. These connect back to the LogicMonitor platform in the cloud.

Arthur Tsakissiris - PeerSpot reviewer
Director at TerreCom Pty Ltd
Real User
Top 10
2021-07-21T16:11:00Z
Jul 21, 2021

We are a managed service provider and deploy LogicMonitor to support our customer base and monitor assets in the network. We use it for monitoring our customers and alerting them when something happens. We also use it for dashboard reporting, both performance reporting and end-of-month reporting. We are now moving to use the platform with API connectivity to our new billing solution, to enable both-way billing updates. What that means for us is the ability to create an order, have the monitored endpoint in LogicMonitor created, and also feed back into the billing system so that we can invoice our customers correctly. LogicMonitor is a cloud-based application and there is a small appliance installed on-premises to act as a collector. It's the device that talks to the cloud and is the intermediary talking to all the devices inside the network.

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CB
Senior Operations Engineer at a tech services company with 11-50 employees
Reseller
Top 20
2021-07-20T18:09:00Z
Jul 20, 2021

We use it for monitoring our customer networks, for monitoring network devices, and we also use it for monitoring our hosted environment. We're a managed service provider. We have LogicMonitor deployed so that we not only have our devices input into the system, but we also manage a lot of resources for our clients in it. We have it set up so that they can only see their items in there, through a lot of access control. We have a local presence with the collectors, the polling stations, while the data resides in the cloud. Once we pull the data, it then shifts all the data up to the cloud for long-term storage. LogicMonitor is all SaaS-based, other than the local collectors.

Philip Reeve - PeerSpot reviewer
Technical Director - Cloud Services at Harbor Solutions
Real User
Top 10
2021-07-08T17:27:00Z
Jul 8, 2021

We use it to monitor the performance and health of all our internal IT systems in our data center as well as our customer equipment that we have out on customer sites. We have our own stuff in our own data center, but we also have hundreds of devices out on our customer sites where we need to monitor and manage the health and performance of them.

ManishArora - PeerSpot reviewer
Vice President at Bypass Network Services
Real User
Top 5Leaderboard
2021-01-13T09:11:00Z
Jan 13, 2021

If I summarize LogicMonitor, it is a single windowpane. You don't have to run four hardware stats and software stats on multiple screens during the monitoring of services. It gives you flexibility. It has the capability to pull up your data sources as well. So, it is like a single window, where you can see all your resources recorded, e.g., what value are you deriving out of your software? We have our own product that we are specialized in. We needed something to help us with the setting up of the monitoring part. Our customers are very happy. They are running Dell EMC hardware, so they don't need a Dell EMC monitoring window and our software windows. With LogicMonitor, they can see what is happening inside Dell EMC in a single, unified view that completely monitors their alerts.

AdamGleeson - PeerSpot reviewer
Pre-Sales Technical Consultant at a tech services company with 11-50 employees
Consultant
Top 5
2020-12-14T06:56:00Z
Dec 14, 2020

We use LogicMonitor to monitor our customer environments. Some customers opt to look after their own environments, but some customers have us monitor them for them. We use it to monitor the availability of servers and of network hardware. We have some storage array networks that are being monitored by it as well. We really use it as a guide to help. We monitor all of the key components in the different environments that we have running under LogicMonitor, and we use LogicMonitor as an early-warning system. If a problem develops in a customer environment, and we're monitoring it with LogicMonitor, then we get fairly rapid notification that there's a problem so we can start looking into it and doing something about it. Also, along with all of that monitoring comes a lot of information logging for things like bandwidth, so we can see how much data is coming and going over different links. If a customer came to us and said, "We're thinking about downgrading the network links that we have," we have evidence to present to them to say, "Yes, it's okay to do that because you're hardly using the network link." Or we can say, "We wouldn't advise you to do that because we've observed that you're using most of that link and, if anything, you need to increase your bandwidth." The device numbers being monitored is definitely on the order of several hundred among our three or four dozen customers. We're probably monitoring 50 different environments.

Daniel Gavin - PeerSpot reviewer
Network Architect at Envision IT
MSP
2020-10-06T06:57:00Z
Oct 6, 2020

We are a managed service provider, so we have a wide range of deployments. LogicMonitor, as a whole and software as a service solution, is deployed with collectors on-premise, which also ties directly into cloud providers. We primarily monitor Citrix environments for customers. That varies from the delivery side, so network Citrix ADCs as well as virtual desktops and the supporting infrastructure around that. That's probably our primary use case. While we do some NetFlow capture for other managed service clients, the primary use case would be Citrix monitoring.

William Guertin - PeerSpot reviewer
Senior Systems Engineer at Accruent
Real User
2020-09-15T11:13:00Z
Sep 15, 2020

We are in four public clouds. We are in AWS, Azure, and GCP. While we do Oracle cloud, we only have a small footprint there. We are monitoring all the virtual server environments as well as all the services in those environments and alerting on various set points depending on what it is: virtual, server and service. We are also monitoring our colos. We have on-prem hardware, networking, and server solutions that we are monitoring with LogicMonitor. We are in both the cloud and on-prem. The breadth of cloud and on-prem that we have is a good use case for LogicMonitor

DA
Head of IT Operations at a computer software company with 201-500 employees
Real User
2020-09-07T05:57:00Z
Sep 7, 2020

It is to monitor our customer’s infrastructures. We provide the service as part of our managed service offerings. We monitor our customer networks and infrastructures for things, like availability, vital statistics, and the various services, that they have running in their environments. We provide a NOC and Service Desk that actually responds to alerts that come up and use the tool to allow them to be proactive in looking after their environments.

Douglas Hoover - PeerSpot reviewer
IT Systems Engineer at a manufacturing company with 1,001-5,000 employees
Real User
2020-07-26T08:19:00Z
Jul 26, 2020

The biggest things are infrastructure monitoring and alerting. This is mostly for our virtual machines, but it is also for other networking equipment and a few other pieces as well. We are at the newest update. It is a mix between on-premise Collectors and their software as a service (SaaS), which is the newest update. Our Collectors are also on the newest version right now. While they don't have to be the newest version, they tend to get pretty close to the newest version to work properly.

Paul Dinapoli - PeerSpot reviewer
Sr. Systems Engineer, Infrastructure at NWEA
Real User
2020-06-25T10:53:00Z
Jun 25, 2020

We are using the solution for on-prem, all our applications, and network monitoring. It fits everything. We use it for monitoring and reporting on our ESX, Pure Storage, Cisco, F5, Palo Alto environments. We also use it for alerting, graphing, and capacity planning. We use it for everything. We are using the latest version. We have LogicMonitor Collectors onsite in our data center, but the dashboard and everything else is all the cloud model. We use both AWS and Azure as our cloud providers.

Subbarao Punnamaraju - PeerSpot reviewer
IT Operations Manager at a university with 10,001+ employees
Real User
2020-06-16T08:37:00Z
Jun 16, 2020

We use it to make sure that proper tuning is done for the existing monitoring. In addition, our university has a number of schools and each is a customer of the main IT organization that manages and provides support for all the colleges, like the law school, the business school, the medical school, the arts school, etc. The goal, and one of the main use cases that we were planning and thinking about, was to be able to onboard all the devices, all the applications, all the databases, as required by individual schools. We also wanted them to be able to create their own dashboard, tweak it, manage it, delete from it, and add to it. It's deployed as a SaaS model. LogicMonitor is out in the cloud.

BU
Systems Engineer at a tech vendor with 201-500 employees
Real User
2020-06-14T08:03:00Z
Jun 14, 2020

We use it in a few different ways: * For general monitoring of operating systems. * Leveraging some customized offerings, specifically for creating application monitoring. * Some external site-to-site monitoring in various places, ensuring that our websites and external pieces are available over an Internet connection.

AP
Principal IT Consultant at a tech services company with 51-200 employees
Consultant
2020-06-10T08:01:00Z
Jun 10, 2020

Right now we have two or three clients that have medium to large data centers, and we use LogicMonitor to give us an overview of the status of the infrastructure: if there are any holes or any issues either with memory, CPU, or storage devices, such as how much storage is consumed. One of them is an insurance company which has a presence here in Puerto Rico and in the U.S. It employs about 5,000 people and has two data centers in Puerto Rico and two more in Florida. Their main data center is in Atlanta with disaster recovery in North Carolina. That one is what I would consider a large environment. We also have a medium-size company in the communications area here in Puerto Rico and has about 2,000 employees. It covers all of Puerto Rico. We monitor their infrastructure in terms of servers, storage, and backups, among other things. We are also monitoring things such as vCenter, its data infrastructure, and NetScaler networking cards. We have a complete overview of the health of the client at a specific moment. We're using the SaaS solution. Everything resides on the LogicMonitor cloud. We just have connectors to extract the data from different servers that we have.

Jason Fant - PeerSpot reviewer
Solutions Engineer at Black Box Network Services
Real User
2020-05-28T06:26:00Z
May 28, 2020

We use it for alarming on Cisco Voice systems, the Unified Communication stuff. We monitor all the gateways, trunks, SIP trunks, servers, and make sure all of the application is functioning, calls are being completed, and that there are no performance issues on the network or the voice system.

MH
Senior Systems Integration Engineer at a tech services company with 501-1,000 employees
MSP
2020-05-27T08:03:00Z
May 27, 2020

We provide IT services to other companies. We use LogicMonitor to monitor our customers', and our own, IT infrastructures, regardless of where they're hosted.

Randy Newman - PeerSpot reviewer
Lead Network Engineer / Solutions Specialist at a tech services company with 11-50 employees
Real User
2020-05-27T08:03:00Z
May 27, 2020

We host data centers and transit providers to enterprises, other hosting providers, end-users, and so on. We utilize LogicMonitor for monitoring our infrastructure and for monitoring our servers for some of our software on a proactive basis. We like the depth of LogicMonitor given that it can alert us to problems before they happen, rather than after they happen. We'd like to be more proactive than reactive. Our collectors are hosted on-prem and we're using LogicMonitor's SaaS platform for our results.

Idan Lerer - PeerSpot reviewer
Senior Director, US Operations at Optimal+ Ltd.
Real User
2020-05-24T06:44:00Z
May 24, 2020

LogicMonitor is a monitoring solution and we monitor all our infrastructure, up to the application level. We developed additional data sources in the tool, which is a kind of customization. We have a Big Data infrastructure, a Big Data solution for semiconductor and electronics companies. We stream a huge number of files into a central location. We load them and we process them. The engineers have a type of client-based analytic tool. Using LogicMonitor, we monitor the full process of the data stream: data loading, the ETL process, the SQL database, and Big Data solutions like Vertica and Hadoop. It's a SaaS-based solution. We deployed it across all our infrastructure, which includes on-prem and cloud: AWS, Azure, and Google Cloud.

Leo Milanovic - PeerSpot reviewer
Network Operations Center (NOC) Manager at a tech services company
Real User
2020-05-21T06:20:00Z
May 21, 2020

As an MSP, we are monitoring our customers' systems and whatever that might include, from servers to network devices, databases, and software; pretty much anything that can be found within current IT environments. We monitor thousands of devices in our portal at the moment.

Tom Shepherd - PeerSpot reviewer
Technical Architect at Computerworld Group
Reseller
2020-05-20T06:53:00Z
May 20, 2020

I work for a managed service provider. We use LogicMonitor to monitor our customers' environments. There are probably about 30 customers who have their environments monitored by LogicMonitor. This allows us to get good visibility over different environments. If there are any issues, then it creates alerts. It also syncs in with our ticketing system, so it will create a ticket which is then assigned to an engineer to look at the issue. Customers can log into LogicMonitor and see their own environment, and we can login to see all our customers' environments.

DD
System Engineer at efector co., ltd.
Real User
2020-05-20T06:52:00Z
May 20, 2020

We have a network that comprises a bunch of Windows Servers, Linux servers, CentOS, and a variety of network devices, such as Cisco routers, Cisco switches, Riverbeds, and some VeloCloud. We use the service to monitor and alert us to any potential issues that we may be having. We also use it to do some pink tests and to monitor the availability of some websites as well. The whole purpose is to give the IT team a heads-up, before the user base is aware of an issue. There are different levels in the system from "warning" up to "critical" that can let us see that a situation might be developing, that we might be having a problem with a system. We can proactively take care of it before it transitions to a level where it might affect our users and prevent them from doing their daily work.

DS
Head of IT at a tech services company with 51-200 employees
Real User
2020-05-20T06:52:00Z
May 20, 2020

We use it internally for our own monitoring and to monitor applications. We use it to monitor our infrastructure and our client's infrastructure. We are using the latest version.

Related Questions
Janet Staver - PeerSpot reviewer
Tech Blogger
Jun 14, 2022
Why or why not?
2 out of 4 answers
JT
CTO at NATIONAL MOTOR FREIGHT TRAFFIC ASSOCIATION INC
Jun 3, 2022
Yes. My team and I are in the process of implementing it now. I also implemented it at my previous company. In both cases, we looked at multiple vendors, had demos, and some hands-on time.   We looked at our requirements versus the various products, and we looked at price and options. We decided to have a trial of LogicMonitor and build out live test cases to see if the product would meet our expectations or not. At the end of the trial, we evaluated the product and our implementation.   We chose to proceed with the selection and implementation of the product.   
Deena Nouril - PeerSpot reviewer
Tech Blogger
Jun 8, 2022
When I compared various Network Monitoring Tools, I found LogicMonitor’s LM Envision platform to be the most effective one currently available on the market. One of the things that I initially noticed about LogicMonitor was its advanced and robust consolidation capabilities. LogicMonitor has helped to consolidate the number of monitoring tools we need. We had some third-party monitoring, around four or five things, and they are all consolidated with LogicMonitor. The only exception is IBM Tivoli Workload Scheduler. We ended up integrating this via Slack. Tuning is one of the main features of this solution that I really value. We like to make sure that only the right alerts are escalated, and that alerts are being sent to the right members, as opposed to every alert being broadcast to everybody. The escalation chains have been so helpful. Having the ability to make those sorts of customizations is simple and straightforward. You just need to create the basic entities, like who are the different people, who are the contacts, or email groups, and cover the data source and events which should be alerted. One feature we appreciate from the back end, is the ability to allow individual users or customers to have their own APIs. Our customers are able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our tech-savvy customers. Another benefit to using LogicMonitor has been the decrease in false-positive alarms. We had a lot of false positives before because we used a lot of VPN tunnels with other solutions. Moving to a SaaS solution and using LogicMonitor and the cloud has helped us a ton because it's improved reliability, SLAs, and uptimes. We’ve had a 70-80% decrease in false-positive alarms since switching to LogicMonitor. Another really valuable feature is the fast reliability of the LogicMonitor dashboards. Allowing all of our customers, including the nontechnical customers, to see what is happening in their environments in a simple, friendly way has been of great value to us. We push this feature to all of our customers. That said, the dashboards are the only functional area that I can think of that could be improved. They're in need of a makeover. It would be great if there were more widgets and more types of widgets available. I also really appreciate LogicMonitor’s integration with our ticketing managing processes. If we have a number of alerts for a particular device in a period of time, it will create a problem ticket in the ticketing system and attach the associated incident tickets, which keeps everything consolidated within one ticket. This helps us drastically. Also, we know when tickets have gone down or cleared. The platform is not repeatedly opening and creating tickets for every single failed poll. This solution enables me to be proactive in resolving and preventing issues because of its anomaly detection. Using the anomaly detection tool, I can compare current stats against stats from a week or a month ago to see if what I’m exploring is something truly out of the norm. The visualizations are really powerful and helpful in helping to see what is happening day-to-day in my customers’ network so that I can fine-tune my alerts based on what is their actual norm. Ultimately, I believe that LogicMonitor will empower you to take control of data onboarding and exploration across infrastructure, apps, and IT stacks.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 21, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 23 answers
DD
System Engineer at efector co., ltd.
May 20, 2020
Pricing seems to be on par with other solutions. For what we get, I think it's a very fair price. They do it based on devices and they have certain levels of the types of monitoring inside those. I haven't gone back and really looked at the differences there, since what we're subscribed to is working well for us at this point.
DS
Head of IT at a tech services company with 51-200 employees
May 20, 2020
LogicMonitor is not the cheapest by any means, but it's also not the most expensive. From a licensing point of view, as far as we were aware, it's sort of middle of the road. It certainly has the value for money given the scale, time saved, and efficiencies that we've gained from it. It has been very worthwhile. We've not had any other costs as this is a cloud based solution. Therefore, you don't need much, if any, infrastructure to monitor. There are a few add-ons along with bits and pieces if you want to monitor certain types of infrastructure or clouds. It is then you might need an add-on. Largely, the costs are upfront and well-known.
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