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What is your experience regarding pricing and costs for Jira?

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)


We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

PeerSpot user
4646 Answers

Radek Zajicek - PeerSpot reviewer
Top 20Real User

It is subscription-based, and we probably pay yearly. I would rate it a four out of five in terms of price.

VenugopalKulasekaran - PeerSpot reviewer
Top 10MSP

The pricing for Jira is reasonable, although I think they can bring it down because the plugins cost extra. Jira Align, for example, is available at an additional charge. Jira should understand that there are now competitors in the market, and they should lower their prices to expand the user base. As sales volumes increase, the price should naturally be brought down. In this case, people are more likely to retain their licenses instead of switching to a more cost-effective solution.

reviewer1292544 - PeerSpot reviewer
Top 20Real User

There is an annual subscription to use Jira.

Claudiu Cretu - PeerSpot reviewer
Top 5LeaderboardMSP

I don't know the price of all the setups. Our clients pay for the setup, so our Jira users are covered by them. Of course, the price could always be cheaper.

reviewer1780098 - PeerSpot reviewer
Top 20Real User

The price of Jira is reasonable.

Khalid Qureshi - PeerSpot reviewer
Top 20Real User

The licensing model for enterprise users is costly. We have more than 2000 users and it is becoming expensive to use.

reviewer1108320 - PeerSpot reviewer
Top 20Real User

We are on an annual license to use Jira.

reviewer1144539 - PeerSpot reviewer
Top 20Real User

We pay a yearly licensing fee for an enterprise-level license. It's quite similar to the pricing that they have on their website. It's quite transparent from their site. They have a package that charges per user, however, they have some scalable packages, for zero to 10 users, from 10 to 20, from 20 to 50, and so on. You can choose, depending on the size of your company or the number of users. The costs are quite transparent. While everything is included in that package, the integration or the customization is a different fee. There's a project apart from the integrator, which may vary in cost.

Mathias Florian - PeerSpot reviewer
Top 5LeaderboardReal User

Pricing of licensing is too high.

reviewer1720374 - PeerSpot reviewer
Top 5LeaderboardReal User

We don't pay for licensing because we are using the Open Source version.

reviewer969798 - PeerSpot reviewer
Real User

The price at the moment for Jira is okay. I'm absolutely not amused with the plans to try to drive us to the cloud or to other licensing models. For the very simple reason that we are a company in the defense sector where cloud is problematic in a number of the domains. We are now approximately 60 users and the new policy will actually confront us with an upscale to approximately 500 users. I find it unacceptable, and may potentially lead us to look for another solution. They need to think about industries, which are for compliance reasons are not capable of moving to the cloud, and that they don't put a knife on our throats with excessive prices.

seniorde768309 - PeerSpot reviewer
Top 5MSP

There are other solutions that are free making this solution seem expensive in comparison.

reviewer1675329 - PeerSpot reviewer
Top 5Real User

The ballpark figure is about $100 a month.

Barış Külah - PeerSpot reviewer
Real User

Its price is good and similar to other products. It is about five or six dollars per user.

Kajal Panwar - PeerSpot reviewer
Top 5Real User

I'm not involved in the licensing aspect.

Osama  Shatarah - PeerSpot reviewer
Real User

I don't deal with pricing, billing, or licensing. I can't speak to the exact cost of the solution. We likely pay a licensing fee as we have more than ten people using the solution, however, I can't say what the exact cost is.

reviewer1539909 - PeerSpot reviewer
Real User

We currently have ten users, and it is free for ten users. However, we hope to increase usage.

reviewer1600605 - PeerSpot reviewer
Real User

If you are using just Jira, it is cheap, but if you start to use it and you feel you need some more services or more functions, then you have to buy add-ons, which can make it expensive.

reviewer1512726 - PeerSpot reviewer
Top 5LeaderboardReal User

I am not in a position to comment on licensing costs.

reviewer1595568 - PeerSpot reviewer
Top 5LeaderboardReal User

We pay an annual licensing fee.

reviewer1465254 - PeerSpot reviewer
Top 5LeaderboardReal User

There is an annual subscription fee based on the number of users. You can get a subscription for just 10 users, for small teams, and if you want more you can buy more. They have a standard and premium license.

reviewer1575774 - PeerSpot reviewer
Real User

We have an enterprise license that includes cloud service and support.

reviewer1577235 - PeerSpot reviewer
Top 5LeaderboardReal User

One of my customers told me that they were receiving better pricing for a similar tool from Microsoft. Specifically, the total cost of ownership was cheaper with Microsoft.

reviewer1377360 - PeerSpot reviewer
Top 5LeaderboardReal User

Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis.

reviewer1533216 - PeerSpot reviewer
Real User

I can't speak to how much a license costs or the process behind setting one up and renewing it. I just use the solution. I don't handle sales or billing.

reviewer1509231 - PeerSpot reviewer
Top 20Real User

While, of course, in general, we always want the pricing to be lower, it's pretty reasonable. The costs aren't too bad.

reviewer1490121 - PeerSpot reviewer
Top 5Real User

For up to 10 users, the solution is free but above that there are licensing costs.

reviewer1486575 - PeerSpot reviewer
Top 20Real User

We are using the Community license for Jira since we are a not-for-profit organization.

reviewer1481571 - PeerSpot reviewer
Top 20Real User

We are using the enterprise license which is nice because it ensures that we always have the latest versions of Jira software.

reviewer1479657 - PeerSpot reviewer
Top 20Real User

We've found the pricing to be quite good. It's not overly expensive. It's very reasonable and affordable for companies to implement.

reviewer1479087 - PeerSpot reviewer
Top 20Real User

As a company, we get a subsidized price, and it's lower than what's quoted on their website.

reviewer1446150 - PeerSpot reviewer
Top 20Real User

I use the free version of the solution. We don't pay for it at all.

reviewer1468248 - PeerSpot reviewer
Top 20Real User

I don't deal with the financial aspect of the product. I cannot comment on if it is overly expensive or not as I don't handle billing or payments.

José ANgel Aguirre Abad - PeerSpot reviewer
Top 10Real User

It is not too expensive. It is just comparative to other tools like Microsoft Teams.

Hemnaad Chinnuraj - PeerSpot reviewer
Top 10MSP

Start with requirement. If requirement requires tight security and confidentiality, it is highly recommended to employ expert assistance. Whereas if the requirement is agile in nature and is at very initial stages, it is best to start leveraging open source to some extent.

GkTan - PeerSpot reviewer
Top 10Real User

Right now the price is fair but once they move to the cloud, that model may not be attractive anymore.

software923448 - PeerSpot reviewer
Top 10Real User

The cost of Jira is okay. It's better than Azure DevOps. We don't have any licensing fees that I know of.

reviewer1423542 - PeerSpot reviewer
Top 20Real User

The pricing is fair. Right now, I'm using the solution for my small projects. For example, I'm using the Jira Cloud and Confluence Cloud, which are pretty nice. For small teams, it's a very, very interesting option.

DebBeveridge - PeerSpot reviewer
Top 20Real User

I don't have an opinion on the pricing or licensing. It's not really a main concern of mine. I don't have access to any information about what the company pays.

reviewer1379688 - PeerSpot reviewer
Real User

I am not involved in the pricing. We have a sales team to procure our licenses. I don't feel that price is an issue.

reviewer1359486 - PeerSpot reviewer
Top 20Real User

The solution is quite expensive. I'm not sure of the exact pricing, however, I know it's not cheap.

Meryeme Bensouda - PeerSpot reviewer
Real User

I don't handle the finance side of our relationship with Jira.

Walter Ebeling - PeerSpot reviewer
Real User

To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money.

qualitya722373 - PeerSpot reviewer
Real User

Licensing is on a monthly basis, and it is based on what you use. There is a base cost and then as you include other items, the cost rises. Our last payment was perhaps $1600, which includes both user licenses and add-ons. There are no additional costs beyond the licensing fees, and it covers support.

Ananthi Nachimuthu - PeerSpot reviewer
Real User

We feel that the product is a good value for the cost.

Anaya Struncova - PeerSpot reviewer
Real User

It should be very clear about the plan that you want to implement and what number of users will use it. In this way, you will pay for what you really need and will cover your needs since this software is based on the number of users implementing the same plan.

Buyer's Guide
July 2022
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
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