2020-10-11T08:58:09Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for Continuum Command?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

3
PeerSpot user
3 Answers
SE
Managing Director at a tech services company with 11-50 employees
Reseller
Top 20
2021-07-05T06:53:17Z
Jul 5, 2021

Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk. If these are the features the customer wants, this is the most price-effective. If I had to implement my own help desk for that number of users, it is going to take a lot of users before it gets to a point where it is commercially viable. It would have to be at least over 100 endpoints to implement my own help desk. Whereas now, I am not paying for NOC or help desk that I am not using. It is worth it just for that feature.

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Tushar Shelar - PeerSpot reviewer
CEO at Icon Technologies
Consultant
2020-11-10T01:41:50Z
Nov 10, 2020

It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They may have a lock-in period of three months, during which you cannot switch a service plan, which is fine.

MV
IT Manager at Telecorp Inc.
Real User
2020-10-11T08:58:09Z
Oct 11, 2020

The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client. The more clients you have, the more the price goes down. Also, the more you use, the more it goes down.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 5, 2021
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 3 answers
MV
IT Manager at Telecorp Inc.
Oct 11, 2020
Continuum Command is a Remote Monitoring and Management (RMM) solution and the basic use cases are remote connecting, patching, and some automation. It also has additional modules security and backup that can be added. An example of automation is that I have some machines that need to be logged off every night, so I can push logoff automation for those. I can also push out a reboot action, as another example. I can do more complicated commands. You can set schedules up and it automates whatever tasks you want. We have clients that we manage using this RMM.
Tushar Shelar - PeerSpot reviewer
CEO at Icon Technologies
Nov 10, 2020
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum, ConnectWise, LabTech, or Kaseya and want to monitor and manage these servers and desktops and take care of assets for their own customers. For example, you're going to be an MSP and you purchased Continuum for your customers, but you don't have the resources or the skills to make the most out of it. We use our experience and knowledge of Continuum and help you set up things and manage your customers. We run everything behind the scene. We are the people who work on the Continuum tickets and help them.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 5, 2021
Hi Everyone, What do you like most about Continuum Command? Thanks for sharing your thoughts with the community!
2 out of 3 answers
MV
IT Manager at Telecorp Inc.
Oct 11, 2020
The most valuable feature is the patching solution.
Tushar Shelar - PeerSpot reviewer
CEO at Icon Technologies
Nov 10, 2020
The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.
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