IT Central Station is now PeerSpot: Here's why

Zuora OverviewUNIXBusinessApplication

What is Zuora?
Zuora simplifies your recurring billing process and manages hundreds of thousands of subscriptions at once. In addition, Zuora helps you send accurate and timely invoices to ensure that each customer touchpoint is personalized and reflective of your brand. Zuora automatically manages and registers collections from one-time to high-volume recurring payments. Error handling and credit card failures are factored in and taken care of. And the whole system is PCI Level 1 compliant, so you can store customers' payment information worry-free. Do business across the globe. Give your customers the convenience of paying any way they like. Collect payments through almost any gateway, and use any method, including credit cards, debit cards, wire transfers, PayPal, tokenized systems and even purchase orders.
Zuora Customers
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
Zuora Video

Archived Zuora Reviews (more than two years old)

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Kristen Vandendriessche - PeerSpot reviewer
Revenue & Technology Optimization Manager at a media company with 51-200 employees
Real User
Leaderboard
Provides the structure needed to optimize all of our billing processes
Pros and Cons
  • "These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.​"
  • "​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
  • "​It is some of the most responsive support that I have encountered.​"
  • "​It would benefit from more features designed to recoup revenue in B2C scenarios."
  • "I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."

How has it helped my organization?

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

What is most valuable?

Reliability Uptime Stability These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

What needs improvement?

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and support?

It is some of the most responsive support that I have encountered.

Which solution did I use previously and why did I switch?

I did use a previous solution. I switched because the other solution was not scalable.

How was the initial setup?

The initial setup was complex due to historical migration needs.

What's my experience with pricing, setup cost, and licensing?

Negotiate aggressively. Continue to push on cost until you feel comfortable. Explore multiple options for implementation.

Which other solutions did I evaluate?

We evaluated Aria and Chargify.
Disclosure: I am a real user, and this review is based on my own experience and opinions.