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Ethan Johnson - PeerSpot reviewer
It engineering manager at Southern Veterinary Partners
Real User
Top 20
Phenomenal recovery time, good scalability, and fantastic support
Pros and Cons
  • "The ease of adding additional servers is valuable. We have a portal that we can go into to add those new servers, and then outside of that, the overall time that it took for disaster recovery simulation is also good."
  • "They are doing a lot of great things, but I have heard that Zerto is expensive."

What is our primary use case?

We use Zerto for disaster recovery. That is our main use for it.

How has it helped my organization?

Everybody at the top wants to be able to hear about our disaster recovery timelines. The ability to restore our Practice Management systems several states away in a matter of 45 minutes is phenomenal.

I love the near-synchronous replication of Zerto. We are based out of Alabama but we have our off-site disaster recovery in Colorado. Being able to have data very quickly over in Colorado is phenomenal.

Zerto has enabled us to do disaster recovery in the cloud, rather than in a physical data center. Having DR in the cloud is super important for our organization. That is where our business intelligence center lives. Without that data, we do not make money.

We have used Zerto to help protect VMs in our environment. It has been a huge contributor and has made a world of difference in terms of timelines. It helps spin up our Practice Management systems in a very quick time frame.

What is most valuable?

The ease of adding additional servers is valuable. We have a portal that we can go into to add those new servers, and then outside of that, the overall time that it took for disaster recovery simulation is also good.

What needs improvement?

They are doing a lot of great things, but I have heard that Zerto is expensive.

Buyer's Guide
Zerto
April 2025
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
852,764 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Zerto for two years.

What do I think about the stability of the solution?

I would rate it nine out of ten for stability because we had one virtual machine that was not backing up properly, but we did work with support. We got phenomenal support. They helped us fix it.

What do I think about the scalability of the solution?

I like the scalability. Because we are in the acquisition space, we wanted adaptability. As new engineers are coming in and adding more to our data center, they can go through and they can just add it to Zerto. That is a part of their process. 

How are customer service and support?

They are fantastic. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a different platform previously, and we swapped it with Zerto about two years ago. 

We had Commvault. We were not getting consistent backups. We were not getting consistent disaster recovery. Each of our simulations did not match up, and nothing made sense.

I would rate Zerto a ten out of ten in terms of speed of recovery versus other solutions. 

How was the initial setup?

It was super easy. We did partner with Verinext to come in and help implement it, so the swapover was instantaneous. It was super quick.

Our experience with Verinext was fantastic.

What was our ROI?

We have seen an ROI. We had an outage in our data center, and we were able to use Zerto to spin up in Colorado to be able to continue to operate, which is multi-million dollars at 450 animal hospitals.

What's my experience with pricing, setup cost, and licensing?

I have heard that it is expensive, but that is not my world.

Which other solutions did I evaluate?

N-able was a solution we looked at, but it did not fit our needs. We had previously been using Commvault, and then we found Zerto. Our solutions partners were the ones that recommended it to us. After we saw what it was able to do, we made the swap.

What other advice do I have?

If someone is considering Zerto, I would advise them to go ahead and swap to Zerto. I would share my entire experience with it with them and how it has been phenomenal for us.

I would rate Zerto a ten out of ten because of the recovery time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrew Watts - PeerSpot reviewer
CEO at Ivrnet Inc.
Real User
Top 20
Enabled us to save tremendous amounts of time, is user-friendly, and provides peace of mind
Pros and Cons
  • "Using Zerto for the migration was incredibly valuable, enabling us to save tremendous amounts of time."
  • "Not all of the knowledge required for implementing Zerto is available in their online documentation for non-partners."

What is our primary use case?

We utilized Zerto to facilitate the migration of servers within a data center from one location to another and employed it for disaster recovery purposes.

How has it helped my organization?

Zerto is user-friendly. The feedback I received from my team during the migration was that it was effortless to use. I wasn't directly involved in the implementation, but I participated in the decision-making process for purchasing and analyzing Zerto. However, the feedback I received from our team indicated that it was quite straightforward to use.

The benefit to our company was the ease of moving our servers using Zerto, which saved us a lot of time. I would like to emphasize that during the data center migration, it saved us a significant amount of time. Additionally, during the disaster recovery tests, when we actually used it, it worked exceptionally well. Zerto provides us with peace of mind. In the event of an incident, the ability to recover our data effectively also grants us peace of mind.

We utilized Zerto to transition from one cloud to another, ensuring that all of our operations and applications are now in the cloud. Having disaster recovery in the cloud is an important necessity for business continuity.

We use Zerto to help protect our virtual machines.

Zerto has helped reduce our disaster recovery testing.

With Zerto, we would not require additional staff or hire a third party to assist with disaster recovery.

What is most valuable?

Using Zerto for the migration was incredibly valuable, enabling us to save tremendous amounts of time. Thankfully, we have never had to utilize the disaster recovery feature. However, if the need arose, Zerto would be instrumental in preserving our business.

What needs improvement?

Not all of the knowledge required for implementing Zerto is available in their online documentation for non-partners.

For how long have I used the solution?

I have been using Zerto for two years.

What do I think about the scalability of the solution?

Scalability is really good. We deployed it fairly quickly across our environment.

How are customer service and support?

The technical support is responsive and helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The feedback I received from our team was that the majority of the deployment went smoothly, but there were some technical aspects that were not covered in the deployment documentation, which they had to figure out.

The deployment required two people at times, but the majority of it was completed by one person.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Zerto has saved time during our data center migration, and we are utilizing it for our disaster recovery. However, we have not yet calculated the return on investment for it.

What's my experience with pricing, setup cost, and licensing?

Zerto previously had a perplexing licensing structure, but they have since resolved it by implementing a unified license.

Which other solutions did I evaluate?

We evaluated Veeam Backup and Replication before choosing Zerto. Zerto offers live recording, allowing us to rewind to the exact moment when the incident occurred. At the time of our selection, Zerto was the only company with this capability.

What other advice do I have?

I rate Zerto a nine out of ten.

For organizations planning to implement Zerto in-house, I recommend reviewing all the setup documentation beforehand.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Zerto
April 2025
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
852,764 professionals have used our research since 2012.
reviewer1874172 - PeerSpot reviewer
Systems Engineer at a pharma/biotech company with 501-1,000 employees
Real User
Being able to bring a system up in a matter of minutes is the next best thing to having a high-availability cluster
Pros and Cons
  • "It's one of the easiest products out there, as far as managing and using it go. The UI is pretty dead simple."
  • "The only thing we've noticed that needs improvement is the backend cleanup within VMware. There are some little issues there. I would like to see tighter integration with Vmware... orphan data is an issue within VMware. It doesn't clean up properly when you're moving stuff around."

What is our primary use case?

We've got two data centers, and for any of our applications that are not in some kind of a load-balanced or high-availability cluster, we use Zerto to replicate them, to make them as highly available as possible, without building that into the solution. We replicate between 100 and 150 different VMs from our North Carolina data center to our Chicago data center.

How has it helped my organization?

A small example of the way it's made things simpler is that we were building out a new product, and the original recommendation from the vendor when we were deploying that product was to have the application server closest to the end-users and the database server at our main data center in North Carolina. Once it was implemented, we found out that wasn't the case. We used Zerto to fail over the database to the same data center that the application server was in. We were able to do that really quickly and easily, without having to do a whole lot of extra work, such as having to rebuild the database server. That's one example of how we use Zerto, not just in a standard failover scenario. It made the process a lot easier than it would have been had we not had Zerto.

We have also used it when something happened to a configuration or a database file and it had become corrupted. It happened in the evening, after-hours. Rather than getting the backup engineer involved and trying to restore the files from a backup, we used Zerto to grab the file from a couple of hours previous, restored it, and got things back up and running really quickly. It's definitely a time-saver. We were able to handle it ourselves without needing to get anybody else involved.

What is most valuable?

One of the most valuable things about the solution is the ease of use when it comes to failing things over. The ability to easily test your failover capabilities is really nice. We can actually stand up a VM in an isolated environment, validate that the VM is up and running and that it boots properly, and we can do that in a matter of 30 seconds. Being able to show that to upper management, and that it's working the way it should, provides a lot of value.

It's one of the easiest products out there, as far as managing and using it go. The UI is pretty dead simple.

If everything is set up and configured properly, a failover of one or two systems can be done by one person. Nobody has to be involved other than the application owner, to validate everything, once the failover is done. It's a one-man show.

Continuous data protection is what it's supposed to do. Being able to bring a system up within a matter of minutes is the next best thing to having an actual high-availability cluster. If you're not building high availability into a solution itself, Zerto is the next best option. If we're talking about one or two applications or one VPG (Virtual Protected Group) a failover takes under five minutes, from the point of clicking "Start Failover" to the point of validating everything on the application end.

What needs improvement?

The only thing we've noticed that needs improvement is the backend cleanup within VMware. There are some little issues there. I would like to see tighter integration with VMware. From a recoverability standpoint, it's great when using VMware. But what we have noticed is that orphan data is an issue within VMware. It doesn't clean up properly when you're moving stuff around.

For how long have I used the solution?

Our company has been using Zerto for several years. I took over management of it within the last six months, but I've dealt with Zerto in the past as well.

What do I think about the stability of the solution?

We've had no stability issues. We've had to open one or two cases on small issues, but they've been pretty trivial. There haven't been any critical issues with its stability.

What do I think about the scalability of the solution?

It scales really well. Out of 500 VMs, we're using it for about 150 of them. That's probably not a lot compared to other Zerto customers. But as you add more ESX hosts to your environment, you just add new VRAs to the ESX host. There's not too much to have to worry about when you're scaling up.

We utilize it for everything that we don't build in a high-availability cluster. A lot of our stuff is designed as an HA cluster, but anything that is not designed that way is automatically protected by Zerto.

How are customer service and support?

The technical support is as good as, if not better than, most of the technical support that we deal with. Opening tickets is easy. The support portal is easy to use. Depending on the severity—I've never had to open a Sev 1 case—Sev 2 and Sev 3 cases are answered within 24 hours.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't have a previous solution.

How was the initial setup?

I did not do the initial setup of the solution, but the upgrade from version 8.5 to 9.5 was very simple.

Our engineering team members, three systems engineers, are the main users of Zerto. We don't have segregated roles. I'm the point person for Zerto, and the other guys are backups for managing it and doing recoveries. Maintenance only requires one person.

What was our ROI?

We have seen ROI from a time-management standpoint.

Which other solutions did I evaluate?

I don't know if Zerto reduces the number of people that we need to have involved in a recovery scenario, but it definitely simplifies the process compared to using Commvault, which is our backup solution. If it's something that we need recovered from within a day or two, it's much simpler to recover that file with Zerto than it is from a backup solution like Commvault.

Anybody on our engineering team can probably recover a file using Zerto. I'm not so sure that's the case for Commvault. Our backup admin would probably have to get involved if we're doing a recovery from Commvault. Using Zerto, the UI is so much simpler.

There may be a small possibility that we will look at Zerto to replace Commvault whenever we do replace Commvault. That's a possibility, but it hasn't been brought up yet. We do know we are getting rid of Commvault at some point.

I've used other solutions, like Dell Avamar and Veeam. Veeam is definitely pretty easy to use and on par with Zerto. It's 100 times easier to use than Avamar. Ease of use is one of Zerto's strongest points.

What other advice do I have?

Go for it. It's the best-of-breed for high-availability replication solutions. It really is dead simple to use and easy to implement and maintain. It's not one of those solutions that you have to spend hours a day managing. You look at it for five minutes a day and forget about it.

The biggest lesson I've learned from using Zerto is that high availability, having a good replication solution in place, doesn't have to be a big, complicated, scary mess. It can be simple. It doesn't have to be some huge hurdle that you have to overcome.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2506590 - PeerSpot reviewer
Senior Vice President and Chief Information Technology Officer at a healthcare company with 1,001-5,000 employees
Real User
Always works, is good for our business use case, and is easy to set up
Pros and Cons
  • "The customer service and support are very good. Every time we have problems, they're ready to help us."
  • "There is room for improvement in the upgrades."

What is our primary use case?

We use Zerto for data and disaster recovery replication. 

How has it helped my organization?

From time to time, we have to go look at the DR environment. Every time we go there, Zerto application always works. That's a benefit. 

Zerto's near-synchronous replication works. The value for our business case is okay. 

Zerto's near-synchronous replication is important for healthcare, but not as much because we have time to recover data.

Zerto helped protect VMs in our environment, just for the DR.

Our RPOs are not very aggressive. So, Zerto works just fine for us. 

What is most valuable?

It's very easy to set up. Up until now, even with an old version, it always worked fine.

What needs improvement?

There is room for improvement in the upgrades. We are planning an upgrade now, and it seems that it's not straightforward.

In future releases, I look forward to the security feature.

For how long have I used the solution?

We have been using Zerto for more than five years.

What do I think about the stability of the solution?

Stability is very good. We have complaints about stability.

What do I think about the scalability of the solution?

We haven't had issues with scalability. When we add VMs, we just buy additional licenses.

How are customer service and support?

The customer service and support are very good. Every time we have problems, they're ready to help us.

They're always available and very knowledgeable. 

They need to be on-site. That would make them a ten on ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have only used Zerto. 

How was the initial setup?

It was very easy to deploy. There wasn't a lot of configuration needed to get the syncing working.

It is an on-premises deployment.

What about the implementation team?

We used HPE Services. Our experience with them was very good. 

What was our ROI?

We have seen ROI. Several times, we needed to recover, and we were able to go to Zerto.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup, cost, and licensing are comparable to other solutions. Zerto is not more cost-effective.

Which other solutions did I evaluate?

We looked at Veeam. They're very similar. We already had the skills for Zerto, so we decided to stay with it.

We decided to stay because we have not had any problems with it, and moving to another solution doesn't make sense for us. 

What other advice do I have?

I would rate it an eight out of ten. The version we have doesn't have security yet, so maybe the next version will get a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2507004 - PeerSpot reviewer
Manager at a comms service provider with 10,001+ employees
Real User
Good migration capabilities, fast and reliable
Pros and Cons
  • "The migration capabilities are very good."

    What is our primary use case?

    We plan to use Zerto for migrating our external customers from their private data centers to our data center and Zerto's application services or other cloud services.

    How has it helped my organization?

    Zerto has improved our migration capabilities. Before Zerto, we used other applications, but they had some limitations in terms of platform compatibility. With Zerto, we have platform freedom and can migrate any customer to our data center.

    What is most valuable?

    The migration capabilities are very good. The platform flexibility allows us to migrate customer resources and virtual machines from any platform, like Hyper-V or VMware, and it's fast and reliable.

    For how long have I used the solution?

    We're in the process of a proof of concept. It's been about three or four months.

    What do I think about the stability of the solution?

    The stability is strong and reliable. 

    What do I think about the scalability of the solution?

    It's scalable.

    How are customer service and support?

    We will provide support with the help of HPE or Arlanje. We are just preparing that model.

    The customer service and support are very helpful. Whenever we ask something, they respond very fast and quick. Their technical knowledge is really good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Zerto is faster and more reliable. In the POC process, we compared it with other technologies and brands, and Zerto is very nice.

    We compared it to Veeam. 

    We still use our previous solution. In fact, we are not replacing that solution. We are just enriching our replication products with Zerto.

    Zerto is more user-friendly.

    How was the initial setup?

    It was easy and fast. The point is, it's really easy.

    What about the implementation team?

    We used a consultant. The experience was very nice. They were very helpful.

    What was our ROI?

    It's very new for us, so we don't have that information yet.

    Which other solutions did I evaluate?

    We evaluated Acronis, Veeam, and Commvault. We chose Zerto for two reasons. 

    • First, our customers want it. They always ask if we do replications with Zerto. 
    • Second, we compared it with other products. 

    Zerto is user-friendly, fast, and reliable. We wanted to improve our replication cycle. 

    It's also platform-free. I can migrate resources from my customers' on-premises data centers, public clouds, and other cloud service providers' data centers to my data center. That's the biggest advantage for us.

    What other advice do I have?

    Up to now, I would give it an eight out of ten. It's platform-free, which is the most important thing for us. 

    It's also easy to use, fast, reliable, and the replication process is really nice.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Justin Ritchey - PeerSpot reviewer
    Senior Systems Management Analyst at a healthcare company with 10,001+ employees
    Real User
    Top 20
    Used to move servers and VMs between data centers
    Pros and Cons
    • "We use the solution to move servers and VMs between data centers."
    • "You can back up VMs but can't back up individual objects, like email objects, which could be improved."

    What is our primary use case?

    We're using Zerto to move services between our on-premises data centers and Azure environment.

    How has it helped my organization?

    Zerto has really helped us streamline migrations to new hardware or other data centers.

    What is most valuable?

    We use the solution to move servers and VMs between data centers. Thankfully, we don't have to use it a lot for DR. 

    I love Zerto's near-synchronous replication. It's better than other applications that we tried. This near-synchronous replication is super important to our organization because we don't want to lose any data.

    We're now trying to do disaster recovery (DR) in the cloud with Zerto. We haven't had any real use cases, but we're piloting it. It's pretty important to our organization to have DR in the cloud because we're in a very rural area where we don't have a lot of redundancy. So, it's important to have the scalability of Azure where we don't have it.

    We use Zerto to help protect VMs in our environment, which is our primary use case. Our RPOs are pretty short. We can roll over a data center in 30 to 60 minutes if we have to. It's pretty quick, and we could turn everything around.

    We looked at VMware's SRM but decided not to go with it.

    We chose to use Zerto because the RTOs and RPOs were a lot faster with it.

    Compared to other solutions, Zerto is really easy to use, and its interface is really nice. It's really easy to set up the replication groups in Zerto.

    What needs improvement?

    We're struggling a little bit now with the appliance migration with version ten.

    Zerto could make some small improvements with some of the newer features. You can back up VMs but can't back up individual objects, like email objects, which could be improved.

    For how long have I used the solution?

    I have been using Zerto for about seven years.

    What do I think about the stability of the solution?

    The solution's stability is very good. We haven't had any stability issues with Zerto.

    What do I think about the scalability of the solution?

    Zerto can go bigger than our environment, so I think it has good enough scalability.

    How are customer service and support?

    The solution's technical support is pretty good. Since we haven't had a lot of issues with the tool, we don't really use the support much. The cases we've opened have been resolved quickly by the support team. The support team seems knowledgeable and quick.

    I rate the solution's technical support an eight or nine out of ten.

    How would you rate customer service and support?

    Positive

    What about the implementation team?

    We have Zerto deployed in our on-premises data centers and for Azure VMware and Azure native so that we can switch between them. The solution's deployment is really easy. You just deploy the main tool and then tie it into your virtual environments.

    What's my experience with pricing, setup cost, and licensing?

    Zerto's pricing was not that bad. I think it's gone up since we went live and added the cloud options now that we are an enterprise. The solution is expensive, but it's worth the price.

    What other advice do I have?

    We use both public and private clouds to deploy the solution.

    Overall, I rate the solution an eight or nine out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Data Analyst at a manufacturing company with 51-200 employees
    Real User
    Fast disaster recovery, seamless integration, and good protection
    Pros and Cons
    • "I love the seamless data integration between on-premises and cloud environments. Fast disaster recovery is also valuable."
    • "Their support can be faster."

    What is our primary use case?

    I use Zerto for ransomware resilience and data recovery.

    How has it helped my organization?

    Zerto has improved my organization by allowing us to replicate individual VMs or groups of VMs. It allows flexible protection and recovery of data. It is also easy to integrate with other solutions.

    It has had a positive effect on our recovery time. It is very fast.

    Zerto is easy to use. As long as you have the technical know-how, it is easy to use.

    The near-synchronous replication is good. It ensures data availability and fast data recovery. I love that. We use Zerto to replicate the VMs from one site to another, ensuring data availability, protection, and disaster recovery.

    Zerto has had a good effect on our RPOs. There is continuous protection and availability of data because it is all automated.

    It is very fast. It has had an effect on our RTOs. It has reduced our downtime by 20%.

    Zerto offers a comprehensive solution for data recovery and protection. It has saved us a lot. It has saved about 30% of the time.

    Zerto has a user-friendly interface and intelligent dashboard. It is easy to manage. It has saved about 40% of the time.

    We have had a positive impact on our IT resiliency strategy. Continued data protection and automated DR have been very helpful.

    Zerto has simplified our compliance with industry regulations.

    What is most valuable?

    I love the seamless data integration between on-premises and cloud environments. Fast disaster recovery is also valuable.

    I also love that it provides real-time and historical analytics.

    It simplified my work. It has a user-friendly interface. It is easy for me to create my views in the dashboard. It makes work easy for me.

    What needs improvement?

    I am enjoying it so far, and I am happy with its capabilities, but it is expensive.

    Their support can be faster.

    For how long have I used the solution?

    I have been using Zerto for three years.

    What do I think about the stability of the solution?

    It is stable. I have been using Zerto for three years, and my company had been using it before I joined. It is stable. I would rate it a nine out of ten for stability.

    What do I think about the scalability of the solution?

    Its scalability is good. Zerto can meet the needs of any business.

    We use it in multiple departments and at multiple sites. There are ten people who use Zerto. They are strictly admins.

    How are customer service and support?

    My experience has been positive. They are always trying to help.

    I would rate their support an eight out of ten because we sometimes do not get a fast response.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used the Microsoft Azure solution, but I could not get the fastness, scalability, and ease of management that I wanted. I was looking for these capabilities, and that is why I went for Zerto.

    Zerto is a better solution, but it is expensive. Zerto is a bit faster than other solutions. Other ones have automated disaster recovery, but Zerto is faster.

    How was the initial setup?

    It is deployed on the cloud. Its deployment was straightforward. It took about three hours. Three people were involved in its deployment.

    Like every other software, it does require some maintenance from time to time, but it is not much.

    What was our ROI?

    We have seen an ROI. Whatever we do, we are getting a fast result. It is always an advantage for the business. Zerto has had a positive effect. I do not have the metrics, but it has saved us a substantial amount.

    What's my experience with pricing, setup cost, and licensing?

    It is expensive.

    What other advice do I have?

    I would recommend Zerto to anyone who wants fast disaster recovery and protection. It has most of the features that people are looking for. 

    I would rate Zerto a nine out of ten.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    reviewer2266845 - PeerSpot reviewer
    Principal DevOps Engineer at a insurance company with 10,001+ employees
    Real User
    The recovery time is almost immediate
    Pros and Cons
    • "Zerto is essential for protecting critical workloads. We don't protect all of our VMs, but some need to be recovered in a timely manner. The recovery time is almost immediate."
    • "It would be difficult to do, but I would love it if Zerto handled some of the scripting and things necessary to do a recovery. For example, it would be helpful if the solution could update the DNS to point to a new location. It would be nice to automate some of those tasks that you have to do to recover a VM and they were kinda out-of-the-box point-and-click things rather than things that required you to write a script."

    What is our primary use case?

    We use Zerto to back up our VMs to our disaster recovery site.

    How has it helped my organization?

    Zerto is essential for protecting critical workloads. We don't protect all of our VMs, but some need to be recovered in a timely manner. The recovery time is almost immediate.

    What is most valuable?

    The fast recovery speed is Zerto's most valuable feature. It gives us peace of mind to know that the VMs are replicated and are there if we ever have a disaster. We recently upgraded our license to include the cloud because we are considering migrating from our hosted data center to cloud-based DR. Zerto's near-synchronous replication has been excellent. We haven't had any issues during our testing. It has worked flawlessly, and we're very pleased.

    What needs improvement?

    It would be difficult to do, but I would love it if Zerto handled some of the scripting and things necessary to do a recovery. For example, it would be helpful if the solution could update the DNS to point to a new location. It would be nice to automate some of those tasks that you have to do to recover a VM and they were kinda out-of-the-box point-and-click things rather than things that required you to write a script.

    For how long have I used the solution?

    We have used Zerto for five years.

    What do I think about the scalability of the solution?

    We haven't had any issues with scalability, but we haven't done a lot of scaling. We initially purchased a number of licenses, and we've kinda stayed about that number for the whole time. We're currently protecting 175 VMs, which is a small fraction of our total environment.

    How are customer service and support?

    I rate Zerto customer service eight out of 10. It's been good. I haven't had to open any tickets with support, but we worked with our sales engineer to configure things, and it went well.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We've used backup providers before to do replication, but we've never had a solution that offered immediate recovery. We evaluated VMware SRM and some other backup providers, but none were quite on Zerto's level. The recovery speed doesn't compare to Zerto. Zerto is easy to use aside from the scripting aspect of things, but the other solutions aren't aren't any better in that regard. 

    How was the initial setup?

    The setup is straightforward. We deploy an appliance, and it's up very quickly. The initial installation is done in a day, but it takes time to configure things exactly the way you want them, get the VMs protected, write scripts, etc. 

    What was our ROI?

    It's hard to quantify the return, but we can do what we set out to. We're able to recover critical services in a DR site. We haven't had to use it, but we know it's there, and we've done testing that shows it works. Hopefully, we don't have to use it, but it's a good insurance policy. 

    What other advice do I have?

    I rate Zerto nine out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Updated: April 2025
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    Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.