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WatchGuard Threat Detection and Response OverviewUNIXBusinessApplication

WatchGuard Threat Detection and Response is #21 ranked solution in EDR tools. PeerSpot users give WatchGuard Threat Detection and Response an average rating of 8.6 out of 10. WatchGuard Threat Detection and Response is most commonly compared to Trend Micro XDR: WatchGuard Threat Detection and Response vs Trend Micro XDR. WatchGuard Threat Detection and Response is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Buyer's Guide

Download the EDR (Endpoint Detection and Response) Buyer's Guide including reviews and more. Updated: September 2022

What is WatchGuard Threat Detection and Response?

Hackers are designing malware to be more sophisticated than ever. Through packing, encryption, and polymorphism, cyber criminals are able to disguise their attacks to avoid detection. Zero day threats and advanced malware easily slip by antivirus solutions that are simply too slow to respond to the constant stream of emerging threats. Organizations of all sizes need a solution that leverages a holistic approach to security from the network to the endpoint. WatchGuard Threat Detection and Response (TDR) is a powerful collection of advanced malware defense tools that correlate threat indicators from Firebox appliances and Host Sensors to stop known, unknown and evasive malware threats.

WatchGuard Threat Detection and Response was previously known as WatchGuard TDR.

WatchGuard Threat Detection and Response Customers
Goodwill New York / New Jersey, F4 IT, Café Comunicação Integrada
WatchGuard Threat Detection and Response Video

Archived WatchGuard Threat Detection and Response Reviews (more than two years old)

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Senior Manager IT Security and Infrastructure at a insurance company with 201-500 employees
Real User
Offers good protection and analytics, and technical support is quick to respond
Pros and Cons
  • "The analytics are important because if there is an abnormality then it provides that information to us."
  • "The ease of detecting where an issue is should be improved."

What is our primary use case?

Our company routinely deals with credit card numbers in transactions and we use WatchGuard to protect our clients' information. 

What is most valuable?

The most valuable feature is the protection that it offers.

The analytics are important because if there is an abnormality then it provides that information to us.

What needs improvement?

The ease of detecting where an issue is should be improved. It would be helpful if when an issue is detected, the system can send us an SMS message to our phones. This would allow us to immediately respond.

For how long have I used the solution?

I have been working with WatchGuard since 2015, although we only implemented the Threat Detection and Response earlier this year.

Buyer's Guide
EDR (Endpoint Detection and Response)
September 2022
Find out what your peers are saying about WatchGuard, SentinelOne, CrowdStrike and others in EDR (Endpoint Detection and Response). Updated: September 2022.
635,162 professionals have used our research since 2012.

How are customer service and support?

Technical support is good. Our level one support in the country is near our office and when we have an issue they immediately respond.

How was the initial setup?

We have had no issues with deployment because it can be pushed to the client.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive.

What other advice do I have?

When we implement a new product such as this, we start with a PoC. We ask our vendor to provide a demonstration and then we use it in our environment. This allows us to test each of our scenarios. My advice to others is to follow this approach whenever they want to use a product. Do the testing before they buy it.

Every product has it's weaknesses. Just because it benefits one company, doesn't mean that it benefits another. This is why testing is important.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tek KeeChuah - PeerSpot reviewer
Director at a tech vendor with 11-50 employees
Real User
Easy initial setup and stable but not as efficient as Palo Alto
Pros and Cons
  • "The solution is very easy to use."
  • "The reporting isn't so good. If they worked to improve this aspect of the solution, it would be much stronger."

What is our primary use case?

We primarily use the solution for our protection. We're currently concerned about our security and phishing scams, and we've employed this solution to help protect us.

What is most valuable?

The solution is very easy to use. 

It's very simple to find the information we need.

WatchGuard offers something called DNSWatchGo. It also is a cybersecurity offering. It can be added to Threat Detection and Response to make both stronger.

What needs improvement?

The solution isn't as efficient as a product like Palo Alto.

The pricing is expensive. Even compared to Palo Alto, it's quite costly.

Palo Alto provides more signature detections than this solution. WatchGuard TDR needs to be able to detect threats a bit better.

The reporting isn't so good. If they worked to improve this aspect of the solution, it would be much stronger.

For how long have I used the solution?

I've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is stable. We haven't experienced any bugs or glitches. There haven't been any crashes on it and our clients seem quite happy with it so far.

How are customer service and technical support?

Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of service they provide to us and our clients.

How was the initial setup?

The initial setup is easy. It's quite straightforward. There isn't any complexity involved. 

For one PC, deployment only takes about five minutes. It's very fast. However, we have to deploy it onto a few hundred PCs, so in that sense, it's a bit time consuming, simply because of the number of installs.

We used three technicians to handle the deployment of the solution.

What about the implementation team?

We're an IT servicing company. We use our own teams for implementation and deployment of this solution.

What other advice do I have?

We're a WatchGuard Silver Partner.

I'm not sure which version of the solution our organization is currently using.

Our company is quite small, but we service medium-sized organizations and have a large number of clients.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free EDR (Endpoint Detection and Response) Report and find out what your peers are saying about WatchGuard, SentinelOne, CrowdStrike, and more!
Updated: September 2022
Buyer's Guide
Download our free EDR (Endpoint Detection and Response) Report and find out what your peers are saying about WatchGuard, SentinelOne, CrowdStrike, and more!