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Buyer's Guide
Disaster Recovery (DR) Software
July 2022
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Consultant at a tech services company with 5,001-10,000 employees
Consultant
Top 20Leaderboard
Effectively and efficiently captures complete virtual machine images, making them available for spin-up during failure
Pros and Cons
  • "Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."
  • "There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."

What is our primary use case?

We use it for simple, day-to-day backup of files and of virtual machines. But the overall requirement is to have a system in place that meets disaster recovery and business continuity requirements, which this does.

It is a physical deployment with replication to cloud.

How has it helped my organization?

One of the main benefits is that Infrascale reduces the heavy lifting, for me and my colleagues, in terms of ensuring the protection of the client's assets. Much of that is now automated and monitored through the solution, and it's also monitored by the technical folks within Infrascale. 

In addition, if we have any issues, we have points of escalation, by way of the support, that we can contact to assist in resolving those issues.

What is most valuable?

Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go.

It's also important that the solution’s Critical Server Insurance protects physical and virtual servers, to facilitate 24/7 access to the servers, regardless of the disaster that might have occurred. And it is definitely a key, for us, that this feature allows you to spin up locally or in the cloud, on-demand, and without declaration or extra fees.

The overall ease of use and ease of management of the solution using the Infrascale Dashboard is also very good.

The backup functionality is efficient and effective. It's efficient because of the deduplication during backup and replication, and the encryption of the data makes it quite effective.

What needs improvement?

There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server.

I haven't pursued the training as much as I possibly should have, so I don't know what is available in that regard. But from my own experience, if there were more self-training available, such as videos, that would be helpful.

In addition, there's always room for improvement with the dashboards. There's a lot of information on the dashboard and, while it is good at the moment, continuous improvement is always a good thing.

For how long have I used the solution?

We have been using Infrascale Backup & Disaster Recovery for about five or six years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

The scalability of the solution is effective, based on the appliances and the way they are sized, as well as the variables that are factored into sizing for scaling.

But in terms of overage, or outgrowing capacity with backups, I have an issue. I've had a couple of clients that, for some reason, have had their backups go over the capacity that we have. Fortunately, that doesn't stop the whole process of backups. But in terms of reducing the data that is stored to bring it back within the limits, that seems to be something that either cannot be done or I don't fully understand how to do it. The situation has come up a couple of times and there's one particular technician who has been very good in assisting, but it's not that we've been able to bring it below the limit. It's just that he has extended the limit and then spoken with the account manager to explain the situation. That is a concern for me.

How are customer service and support?

Technical support is an eight out of 10. It's not a 10 because, on a couple of occasions, I've been put in touch with technicians who seem a little less knowledgeable than others, although these occurrences happened some time ago. I know now that once a couple of particular names come up, I'm in good hands because they are very knowledgeable and very expedient in troubleshooting and rectifying issues.

The level of commitment of the support team to me, as a customer, has gotten better over time. Initially, it wasn't particularly great, but that's in line with what I just said about the experience and knowledge.

The support team is proactive such that I am told if a resolution isn't readily available, and I am given an explanation as to their next steps for going away and researching. The tickets are always updated. And what is important to me is that when I communicate or respond to an email, or raise further information or queries, there is a timely response.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did have a previous solution, but the switch to Infrascale was because of functionality that wasn't readily available in the old one. And I don't believe that solution was being continually improved, commensurate with client requirements and industry standards.

How was the initial setup?

The initial setup was straightforward.

The aspect that was a challenge, initially, was the sizing exercise. The sizing has improved since I first used it, but I feel that some technical people might not really understand some of the questions that are being asked and, therefore, may answer them incorrectly. And that could lead to incorrect sizing. That process could always be improved and streamlined.

Other than that, implementation has been straightforward, from the booking of the implementation, receiving of the appliance, and then working with the technicians on the provisioning. That was fine. All of those steps have been good experiences.

I have done several deployments of Infrascale for clients, and overall, they have taken about three man-hours, maximum. That time has been spread over a number of days, but that's primarily based on my availability and the technician's availability.

What was our ROI?

I've seen the return on value. That's something that I'm working with my clients on, to really understand what value means from an IT perspective. And some of them are readily identifying the value.

For example, whenever there has been a need to recover a file or a server for a client, and they have called me and I have done that within the recovery time objective, they see and understand that that was a lot quicker than what they had experienced in the past.

What's my experience with pricing, setup cost, and licensing?

The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction. 

I believe it's a lot better simply because we are in a region where the clients that we have can't truly be described as small enterprises. They're more like micro-enterprises and, therefore, the price point has to be a lot more compatible or competitive for these smaller organizations, as opposed to larger organizations that can be truly described as SME's.

Which other solutions did I evaluate?

We looked at some others including Veeam. For us, at the time, the difference in favour of Infrascale was the effective and efficient way that complete virtual machine images would be captured and, on top of that, available for spin-up during failure.

What other advice do I have?

My advice would be to really understand the cost of downtime to your business. That's the first "port of call." You've got to understand the financial cost of not being able to operate the business. That's the way I can actually put a price point on a situation where they are down for five minutes or an hour, in a very crude calculation based on how much they're paying their staff per hour. I then tell them that if their system were to go down for however long, this is how long it would take me to get it back up, saving those costs I calculated for them, as well as possible intangible losses. That's very important because it's all about the bottom dollar.

The speed of the solution’s restore functionality is a 3.5 or four out of 5. So far, we have not really had to put it under a lot of pressure. There hasn't been a situation where a good number of servers have gone down at any one point, to test the load versus performance. But when I have used it in the past, for one server for a small client, it has worked very well.

I would rate the time it takes Infrascale to deliver a boot-ready failover in a disaster recovery situation as a four out of five, because of the manual effort required to make the switch and fire up the failover system. It's not high-availability, which would be automated.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Rahim Khasiyev - PeerSpot reviewer
Founder at CAE LLC
Real User
Our clients tell us they appreciate the user-friendly interface and the space savings they realize from compression
Pros and Cons
  • "Nakivo's reporting features have helped a lot. They give my boss high visibility into what's going on, which is crucial because we had a data breach in the past where we lost about 12 years of data. That's why we bought several appliances, and we replicate the same backup twice a day to three different depositories."
  • "When you schedule some jobs, you should be able to see a list of the jobs contained within each. You have to open up the editor to see what is inside. You must click through and edit stuff. Each time, it asks you to save or discard changes. It's very annoying. You only see the name of the scheduled job, and you need to edit it to see what's it's inside."

What is our primary use case?

We're using Nakivo primarily for backup, replication, and recovery. It helps us back up our databases and files in Microsoft or other OS types. There are other features we don't use, like multi-environment management. 

In the future, we might use some of the features they've added in the latest edition, like VM monitoring. I discussed this option today with one of our partners, and they said you could consolidate tools instead of buying another solution for VM monitoring tools. That way, you can manage two solutions from one console. However, we only need backup replication for our current infrastructure needs. We have not used the multi-site capabilities because we have no current demand.

How has it helped my organization?

All our customers give the same feedback on Nakivo. They tell us they appreciate the user-friendly interface and the space savings they realize from Nakivo's compression. The slick interface, low price, and compression are valuable for us. 

Nakivo's reporting features have helped a lot. They give my boss high visibility into what's going on, which is crucial because we had a data breach in the past where we lost about 12 years of data. That's why we bought several appliances, and we replicate the same backup twice a day to three different depositories. 

What is most valuable?

Nakivo is fast and user-friendly. Compression over Othernet is the best feature, and Nakivo's object-level restoration is also excellent. All the features are well designed, work properly, and meet our needs, and there are some extra features that we don't use.

What needs improvement?

Some of Nakivo's backup features need improvement. For example, I would like some more options for job scheduling. We can only schedule incremental and full backup, but there are no differential backup features in the same job. I can only schedule one incremental and one full backup in a week. 

I schedule three jobs for each repository, which is the simplest way to plan your jobs. It's possible to consolidate three jobs into one, but when you want to explain the backup registration schema to someone, they can't understand what they don't see. When you schedule some jobs, you should be able to see a list of the jobs contained within each. You have to open up the editor to see what is inside. You must click through and edit stuff. Each time, it asks you to save or discard changes. It's very annoying. You only see the name of the scheduled job, and you need to edit it to see what's it's inside.

For how long have I used the solution?

I am a Nakivo regional reseller, and I've been using this product since 2015.

What do I think about the stability of the solution?

Nakivo is highly stable. In the past six years, I've never had a backup fail. It can sometimes happen, but only if you run out of space. 

What do I think about the scalability of the solution?

You can scale up just by paying for more licenses. There are options. For example, if you buy a new server, you need extra licenses, and when you purchase an additional license, you must buy another month for the previous license. The scalability is flexible. One of our clients has 12 circuits, but we sell six circuits for each on average.

How are customer service and support?

We had a big problem where we didn't know what happened to our clients' servers, but we ultimately realized it was a problem on our side. Overall, Nakivo's support was fast. They instantly respond via call or via email.

Which solution did I use previously and why did I switch?

The backup and replication method for most solutions is the same. For example, Nakivo and Veeam are similar, but Veeam has many options we will never use, and we get a lot of questions about features customers don't need.

It's more complicated to perform the same jobs using Veritas, which is designed for huge companies, like telecoms and multinational companies. It's more of an enterprise solution, so the price is much higher.

How was the initial setup?

The deployment process is about the same for any client because some features are grayed out when you have a licensed product. The specific installation and deployment process depends on the licensing, but the basic menus are the same. You can buy Nakivo online and start using it in less than an hour. 

I took two or three different training courses to learn how to use Nakivo. They were helpful. We have several engineers involved in deploying and maintaining the solution, but their jobs are mixed. We don't have one designated person who handles backup solutions.

However, Nakivo handles most of the maintenance on our ongoing projects. For example, if you make a backup, Nakivo will check the integrity of your data. It's a valuable feature. 

What was our ROI?

A backup and replication solution is an essential investment for most businesses. If you're using replication, you don't need to spend money on testing infrastructure, so Nakivo will save you about 60 percent on testing costs. 

What's my experience with pricing, setup cost, and licensing?

Nakivo's licensing is straightforward compared to some other vendors who make purchasing hard. Nakivo's licensing is flexible. If your infrastructure changes or you have some new needs, you can find the cheapest price. 

What other advice do I have?

I rate Nakivo 10 out of 10. The two major advantages of going with Nakivo are support and price. We work with mid-sized companies, and these are their primary concerns. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Angelo Winfield - PeerSpot reviewer
IT Manager at Lone Star Park
Real User
Works in the background and does not interfere with the production usage of the server
Pros and Cons
  • "I've used backup solutions like Veeam in the past, but Zerto seemed like a better, faster solution. We adopted Zerto because of the speed, and because we wanted to do everything in-house."
  • "When I have a technical question, it sometimes takes a while for tech support to respond."

What is our primary use case?

Zerto is deployed on a VM, and we use it to replicate the database for our POS system in our data center.

How has it helped my organization?

Zerto helps us when our server has an emergency. When we needed to get something from a server that had a corrupt file, it saved us from needing to go back to a tape or a backup to use that server. The recovery works better than our backup. I would rate that nine out of a 10.

It works great because we only use it in VMware for our virtual machines. We use Zerto Instead of snapshots. Zerto is a lot quicker than other solutions. It cuts our downtime in half when we need to recover data.

What is most valuable?

Data replication is the most valuable feature. The near-synchronous replication works in the background, so it does not interfere with the production usage of the server. Zerto is challenging to set up but easy to use. It's not difficult to configure once you see how it works. I'd give it at least eight out of 10 for ease of use.

For how long have I used the solution?

I've been using Zerto for about a year.

What do I think about the scalability of the solution?

Zerto is highly scalable. Even though we only have it on a couple of servers, we could do all of them if we want to.

How are customer service and support?

Customer support is great. I'd say it is at least a nine. When I have a technical question, it sometimes takes a while for tech support to respond. That's a problem everywhere.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used backup solutions like Veeam in the past, but Zerto seemed like a better, faster solution. We adopted Zerto because of the speed, and because we wanted to do everything in-house. I would rate Zerto eight out of ten for ease of use, but Veeam seven out of 10. 

How was the initial setup?

Setting up Zerto is straightforward, but I needed to call tech support a few times with some basic questions. I handled the setup by myself because I'm in charge of servers and VMware. It doesn't require much maintenance aside from updates. 

What was our ROI?

It reduces the time and effort needed to get our data. 

What other advice do I have?

I rate Zerto a nine out of ten. When I first installed it, I learned a lot about how it worked and how to integrate it with my storage. I needed to configure our storage to work with this because we do everything in-house. It's crucial to understand how everything works together.

You need to read the installation instructions thoroughly and prepare your VMware environment. I jumped right into it and didn't go through everything. Read everything and watch some videos first to prepare. If I do it again, I will watch the videos a few times to make sure I understand what's required and go from there.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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ESLAM ELSAYAAD - PeerSpot reviewer
Senior Solution Architect at ICT Misr
Real User
Top 20
Effective disaster recovery, two site synchronization, and cost effective
Pros and Cons
  • "VMware SRM is very effective between two sites with identical twin storage, you can have synchronization between the two sites."
  • "We have had an issue when some customers have traditional designs and sites. For example, on one another site, they are using hyper-converged, using VMware, or Nutanix. We have a problem with the synchronization between the storage for site to site. This is the main issue. We are adding some other tools to support the synchronization to allow the movement of the workload from site to site easily."

What is our primary use case?

We are using this solution to serve our customers in different sectors.

We are using VMware SRM as a disaster recovery solution for our customers. We are working with vSphere, vSAN, and other infrastructure VMware solutions. VMware SRM is completing the solution.

What is most valuable?

VMware SRM is very effective between two sites with identical twin storage, you can have synchronization between the two sites. 

What needs improvement?

We have had an issue when some customers have traditional designs and sites. For example, on one another site, they are using hyper-converged, using VMware, or Nutanix. We have a problem with the synchronization between the storage for site to site. This is the main issue. We are adding some other tools to support the synchronization to allow the movement of the workload from site to site easily.

Not all customers have VMware in all workloads. Some customers have a difference, VMware environments, such as Red Hat or Nutanix. VMware SRM is very effective for VMware customers. However, when you have other workflows with other vendors, you can not always use this solution.

For how long have I used the solution?

I have been using VMware SRM for approximately 12 years.

What do I think about the scalability of the solution?

VMware SRM we mainly use for our mid-size business customers. For small business-sized customers, we have different solutions we can deliver, such as Veeam. If they are a small customer that does not have a professional DR site we have a variety of solutions we can deliver depending on the customer's needs.

Enterprise businesses have many VM and the amount depends on the design of the data centers, which storage is being used, or is it hyper-converged or converged. We are choosing the best solution depending on the customer's need.

Which solution did I use previously and why did I switch?

When comparing the difference between VMware SRM and Dell EMC RecoverPoint there are many differences between them both. VMware SRM is an automated tool for disaster recovery, RecoverPoint can do a similar job but it has better protection more than an automated tool for moving VMs. 

With our customers, we are delivering both solutions, Recovery Point and SRM, because they already had the Dell EMC storage and owned Dell Recovery Point, we only added the VMware SRM tool for moving the VMs and storing them from site to site, as an automated tool.

Dell RecoverPoint has the edge over VMware SRM in one area because they can work with other vendors, not only Dell EMC. Some customers have workloads on the cloud, Dell RecoverPoint is very effective for them.

I have used Veeam and other solutions.

What's my experience with pricing, setup cost, and licensing?

The price of VMware SRM depends on how many VMs the customer has to move. There is a difference between the standard and enterprise license. I'm presenting the standard license to my customers because the total of VMs is not more than 50. The customer needs only the standard license and the cost is very effective for him.

What other advice do I have?

I rate VMware SRM an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Mahmoud Al Baik - PeerSpot reviewer
Technical Supervisor at Index IT
Real User
Top 20
Easy to use, affordable, strong and quick support, and built-in ransomware protection
Pros and Cons
  • "The main reasons that our customers like Acronis are that it is very strong and easy to use."
  • "The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration."

What is our primary use case?

We are a solution provider and Acronis Backup is one of the products that we implement for our customers.

What is most valuable?

The main reasons that our customers like Acronis are that it is very strong and easy to use. Many of our customers use Acronis without any problems.

They have anti-ransomware active protection in the product.

What needs improvement?

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

For how long have I used the solution?

We have been working with Acronis Backup for between five and six years.

What do I think about the stability of the solution?

This is a strong product, and any problems that our customers have had are very small.

What do I think about the scalability of the solution?

We have approximately 50 customers who use this product.

How are customer service and technical support?

Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times that we have faced issues, and when we opened tickets, they found solutions very fast.

Often, the team will read the logs that we supply, and then, in quick time, they find solutions. These are either fixed using patches or they make suggestions for changes to the settings. One of the reasons that our customers purchase Acronis is because they don't have major problems or bugs in their software.

Which solution did I use previously and why did I switch?

We have many customers that have converted from other backup products to Acronis. Two examples of these are Veritas and Veeam. 

How was the initial setup?

The initial setup is simple. It is not complex at all.

What's my experience with pricing, setup cost, and licensing?

This is an affordable product and fits within our customers' budgets.

What other advice do I have?

We are currently testing the new version, 15. Based on our experience, we have been providing input to their pre-sales team, and the feedback was taken back to the management. Now, everything seems to be running fine.

For example, in the new version, they have more protection options for malware, and they have additional tools to assist the IT administrator in controlling the network. These including things like management tools for remote desktops and vulnerability management. 

Any customer who uses Acronis that has needed to restore anything from their backup has had a 99% success rate, where they have been able to restore data without any problems.

Nothing is perfect and gets a full mark. We have faced some issues, although the support is strong and they take issues seriously. They don't let our customers get upset at the product, and they have solved all of the problems that we have faced.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Disaster Recovery (DR) Software
July 2022
Get our free report covering Veeam Software, Lumen Technologies, Microsoft, and other competitors of Veeam Cloud Connect. Updated: July 2022.
620,068 professionals have used our research since 2012.