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Symantec Client Management Suite OverviewUNIXBusinessApplication

Symantec Client Management Suite is #3 ranked solution in top Client Desktop Management tools. PeerSpot users give Symantec Client Management Suite an average rating of 10 out of 10. Symantec Client Management Suite is most commonly compared to Microsoft Intune: Symantec Client Management Suite vs Microsoft Intune. Symantec Client Management Suite is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
What is Symantec Client Management Suite?

Symantec Client Management Suite automates time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments. Client Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of Client Management Suite.

Symantec Client Management Suite helps reduce the cost of deploying and managing desktops and laptops from a centralized location in your environment. The solution offers OS deployment, configuration, PC “personality” migration, and software deployment across hardware platforms and OS types to reduce end-user downtime and increase IT efficiency through automated, repeatable deployment processes.

Symantec Client Management Suite centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications. Patch automation can further streamline the process to ensure patches are applied as quickly as possible. Real- time compliance and detailed reports help ensure smart, fast decisions can be made to keep endpoints protected and maximize productivity.

Symantec Client Management Suite was previously known as Symantec Altiris Client Management Suite.

Symantec Client Management Suite Customers

Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford

Symantec Client Management Suite Video

Archived Symantec Client Management Suite Reviews (more than two years old)

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it_user852690 - PeerSpot reviewer
IT Operations and Infrastructure Manager with 1-10 employees
Real User
Putting in hot fixes often breaks the system, but it does help track incidents, assets
Pros and Cons
  • "We can track the incidents, we can track the changes, we can track the assets from cradle to grave and give some kind of accounting as they get older."
  • "Some parts are working okay, some of the other components aren't. Workflow isn't working properly. Different people accepting changes and being able to close it has some issues. Putting hot fixes and installing it usually breaks the system."

How has it helped my organization?

We can track the incidents, we can track the changes, we can track the assets from cradle to grave and give some kind of accounting as they get older.

What is most valuable?

Asset Management Incident Management Trying to use the Patch Management function as well Those are some of the important components. 

What needs improvement?

Some parts are working okay, some of the other components aren't. Workflow isn't working properly. Different people accepting changes and being able to close it has some issues. Putting in hot fixes and installing it usually breaks the system. Those are some of the problems. Just maintaining it. In a future release I'd like to see a cloud-based solution, something we don't have to upgrade, where upgrades happen automatically.

What do I think about the stability of the solution?

It's not that stable. 

What do I think about the scalability of the solution?

We haven't tried to scale it too much.

How are customer service and support?

Tech support is a painful process. It takes a long time to get through and get issues resolved. 

What other advice do I have?

The most important criteria when selecting a vendor are reputation and quality of the product. I would rate this product at around six out of 10, because some things work and some things don't work properly. It needs better consistency and quality, and the ability to make changes easily, would also help. Also, easier support. Regarding advice to a colleague who is looking at this or a similar solution, make sure you have the requirements defined, and be critical when you select a vendor.
Disclosure: I am a real user, and this review is based on my own experience and opinions.