Learn what your peers think about Parallels Remote Application Server (RAS). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
Founder and CEO at a tech services company with 1-10 employees
May 23, 2018
It permits us to control the applications that our users are able to get to, in a seamless manner. We're able to distribute applications to users' desktops, just like those applications are on each user's computer, but they're not.
Systems Administrator at a construction company with 1,001-5,000 employees
May 28, 2018
Ease of use in publishing apps and installing the agent. The Interface is fairly intuitive after some tinkering. Although I inherited the app only two-thirds deployed, I was able to complete the deployment and service it over the last year without referring to any documentation.
System Engineer at a government with 1,001-5,000 employees
Aug 1, 2018
Thin client management (Windows 10 client) provides an easy way to lock down client connection to the remote infrastructure. Policies are very helpful for preconfiguring client behavior. Finally, client management is easy.
CIO at a healthcare company with 1,001-5,000 employees
May 28, 2018
Allows us to publish applications accessible by current-generation HTML5 browser or OS-specific client (Windows, Android, iOS), and it supports popular single sign-on and multi-factor authentication protocols.
IT Director at a energy/utilities company with 1,001-5,000 employees
Jul 30, 2018
The main issue we have with all of our users is printing. Randomly, a printer will disconnect or someone won't connect to it and I will have to reset the print service and then nobody can print. That's the big headache we've had over the course of the five years.
Since I've been here less than a year, I have had to upgrade the system three times. The first time was the major upgrade but they have upgraded twice since, and I think that's too many times in that time span.
Learn what your peers think about Parallels Remote Application Server (RAS). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
Systems Administrator at a construction company with 1,001-5,000 employees
May 28, 2018
Opening a ticket should be available from the actual RAS console. It is cumbersome to go to a portal, hunt around for five minutes for a link to open a ticket, answer questions meant to direct you towards FAQs instead of live support, then fill out information (license #, version #, etc.) which could more easily be supplied by sending a ticket straight from the console with all of that information automatically specified.
System Engineer at a government with 1,001-5,000 employees
Aug 1, 2018
HALB is not stable in our environment. When running two HALBs we have stability problems, so we use an active one and a passive for backup. Also, it would be nice to implement an upgrade of the environment without having to stop the servers. As it is, this must be done during off-hours.
CIO at a healthcare company with 1,001-5,000 employees
May 28, 2018
Improvement is needed in performance monitoring of the client's endpoint, and automatic re-connection of the client in the event of circuit disruptions (this works well generally but can present challenges).
Solution consultant at a tech services company with 11-50 employees
Nov 30, 2020
Generally, it is a very good solution. The main thing that I would improve is their presence here in Mexico. They don't have strong local support here in Mexico. They should have a worldwide presence so that we don't have to do everything through the people in the US.
The initial setup was a little bit complex because we were migrating from Citrix. For customers who are migrating from another platform like VMware or Citrix, it would be great if they can provide an automated migration solution.
Operation Manager Servers and Central Infrastructure
Jul 25, 2018
We use several gateways because access to our secret zone requires two-factor user authentication. It is a lot of hassle differentiating among users with or without two-factor. Of course, we could use two farms, but that would mean more management too.
