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Parallels Remote Application Server (RAS) pros and cons

Vendor: Parallels
4.4 out of 5
2,371 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Parallels Remote Application Server permits centralized control over applications, allowing seamless distribution to user desktops.
It offers robust security features, such as the integration with Windows Active Directory and additional support for multi-factor authentication.
Compatibility with various devices, including Windows, macOS, iOS, Android, Linux, Xbox One, and PS4, enhances user access flexibility.
Efficient use of resources is achieved through connection compression and cloud desktops that can be published to a subset of users.
Management of the servers, applications, and clients can be done centrally and efficiently, alleviating the need to manage installations on individual devices.

CONS

Parallels Remote Application Server (RAS) upgrade frequency is too high, causing operational strain.
Performance monitoring of client's endpoint and automatic re-connection need improvement.
Printing issues persist with random disconnections, causing major inconvenience over time.
HALB instability with two instances running simultaneously, requiring time-consuming server upgrades during off-hours.
The lack of strong local support in Mexico presents challenges for user assistance and operations.
 

Parallels Remote Application Server (RAS) Pros review quotes

JH
Oct 31, 2020
Simplicity of the interface is a valuable feature.
JC
Jul 30, 2018
It has allowed us to centralize the software location so we don't have to update the software client on 70 computers.
DD
Jun 3, 2018
The connection is compressed so we don't need a lot of resources to run it.
Learn what your peers think about Parallels Remote Application Server (RAS). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,234 professionals have used our research since 2012.
it_user881112 - PeerSpot reviewer
May 31, 2018
It is robust. We have some 75 users using it and it doesn't lag. It's very speedy.
JohanSkibdahl - PeerSpot reviewer
Nov 7, 2024
One valuable feature is the ability to securely use a wide range of devices to access the company's infrastructure.
it_user877116 - PeerSpot reviewer
May 23, 2018
It permits us to control the applications that our users are able to get to, in a seamless manner. We're able to distribute applications to users' desktops, just like those applications are on each user's computer, but they're not.
it_user879249 - PeerSpot reviewer
May 28, 2018
Ease of use in publishing apps and installing the agent. The Interface is fairly intuitive after some tinkering. Although I inherited the app only two-thirds deployed, I was able to complete the deployment and service it over the last year without referring to any documentation.
CJ
Aug 1, 2018
Thin client management (Windows 10 client) provides an easy way to lock down client connection to the remote infrastructure. Policies are very helpful for preconfiguring client behavior. Finally, client management is easy.
it_user524217 - PeerSpot reviewer
May 28, 2018
Allows us to publish applications accessible by current-generation HTML5 browser or OS-specific client (Windows, Android, iOS), and it supports popular single sign-on and multi-factor authentication protocols.
Technicad953 - PeerSpot reviewer
Jul 18, 2018
We use RAS to publish cloud desktops to our clients. The ability to easily publish resources to a subset of users is what we find most valuable.
 

Parallels Remote Application Server (RAS) Cons review quotes

JH
Oct 31, 2020
If the solution crashes, then all the customers connected through that agent, lose their session.
JC
Jul 30, 2018
The main issue we have with all of our users is printing. Randomly, a printer will disconnect or someone won't connect to it and I will have to reset the print service and then nobody can print. That's the big headache we've had over the course of the five years.
it_user881112 - PeerSpot reviewer
May 31, 2018
Since I've been here less than a year, I have had to upgrade the system three times. The first time was the major upgrade but they have upgraded twice since, and I think that's too many times in that time span.
Learn what your peers think about Parallels Remote Application Server (RAS). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,234 professionals have used our research since 2012.
JohanSkibdahl - PeerSpot reviewer
Nov 7, 2024
A potential improvement could be reducing the dependency on Microsoft solutions for Parallels RAS.
it_user879249 - PeerSpot reviewer
May 28, 2018
Opening a ticket should be available from the actual RAS console. It is cumbersome to go to a portal, hunt around for five minutes for a link to open a ticket, answer questions meant to direct you towards FAQs instead of live support, then fill out information (license #, version #, etc.) which could more easily be supplied by sending a ticket straight from the console with all of that information automatically specified.
CJ
Aug 1, 2018
HALB is not stable in our environment. When running two HALBs we have stability problems, so we use an active one and a passive for backup. Also, it would be nice to implement an upgrade of the environment without having to stop the servers. As it is, this must be done during off-hours.
it_user524217 - PeerSpot reviewer
May 28, 2018
Improvement is needed in performance monitoring of the client's endpoint, and automatic re-connection of the client in the event of circuit disruptions (this works well generally but can present challenges).
Technicad953 - PeerSpot reviewer
Jul 18, 2018
It would be great if there were more sophisticated GPO templates/options.
AJ  Hartenberg - PeerSpot reviewer
Jun 27, 2023
The solution's application virtualization feature needs improvement.
reviewer1369137 - PeerSpot reviewer
Nov 30, 2020
Generally, it is a very good solution. The main thing that I would improve is their presence here in Mexico. They don't have strong local support here in Mexico. They should have a worldwide presence so that we don't have to do everything through the people in the US. The initial setup was a little bit complex because we were migrating from Citrix. For customers who are migrating from another platform like VMware or Citrix, it would be great if they can provide an automated migration solution.