What is our primary use case?
Our customers want to manage the security of their cameras and endpoints such as servers. If there is any malware or a security risk on a device such as a camera, they can monitor the IoT logs and just quarantine the device.
How has it helped my organization?
We have good visibility over the network and all devices that are connected with IoT Security. We have malware risk assessment and inventory information.
It provides granular Zero Trust least privilege policy recommendations. The coverage depends upon the customer's use and risk rating. If they have a high risk, the policy has to be created or changed accordingly. It depends upon the risk and the customer. Policy creation is 10% faster because of these recommendations.
Our customers get an inventory as well as information about all the threats and risks. It is very useful for operations. IoT devices are very critical for the operations of the company, and it makes operations easy.
It does risk assessment at the backend, and based on its threat intelligence, it gives us the threats.
It is fast and it gives proper results. It works properly. There has been about a 20% time savings.
What is most valuable?
I like the threat information, and we can share the logging data with Cortex Data Lake. If you have a Cortex subscription, you can integrate all logs with Cortex Data Lake. It is a good option, and it is very useful for all the customers. We recommend this integration with Cortex Data Lake to our customers for security.
The dashboard is good. I like the organization and navigation of the dashboard. They have an executive summary and information about security and inventory. They have put the thumbnails properly. That is a very good feature. I like the management aspect of the dashboard.
It is very easy to use. Palo Alto always provides good documentation. The configuration part is clearly explained in the Palo Alto documentation. There are no complications. It is very useful.
What needs improvement?
There can be more automation in terms of security and detection. It is already good. We have been using it only for a year, and it has been good. Over the next couple of years, we will get more details about what more they can implement into IoT Security.
For how long have I used the solution?
I have been working on Palo Alto support for the last five years, and I have been working with Palo Alto Networks IoT Security for the last one year.
What do I think about the stability of the solution?
It has only been a year. At this time, I would rate it a seven out of ten for stability.
What do I think about the scalability of the solution?
Its scalability is very good.
How are customer service and support?
I would rate their support an eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We have not used any other solution before.
How was the initial setup?
It is deployed on the cloud. Its deployment is straightforward. It is not complicated.
A new deployment takes about one week because we have to collect all the device information. It depends on the customer's requirements and environment. It depends on their network and how many devices they have, but usually, one week is enough for deployment.
What about the implementation team?
Me and my colleague work on the deployment. Most of our clients are medium enterprises.
In terms of maintenance, we generally do not require any maintenance window. Only for a reinstallation, we need the maintenance window.
What other advice do I have?
I can recommend it to others. I do not know about other products or vendors, but when it comes to Palo Alto Networks IoT Security, there is good management of IoT devices. Palo Alto manages all the products perfectly.
It is not complicated. By referring to Palo Alto documentation, you can use the product very well. There are no complications. It will definitely protect all your devices.
I would rate Palo Alto Networks IoT Security an eight out of ten.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner