What is our primary use case?
We primarily use Oracle API for the financial database to deal with all the financial things.
In our case, it's primarily used for integrating with financial databases and managing all the financial transactions. We've integrated it with REST APIs from banks to enable payments. So, if a payment needs to go through, it gets routed to the relevant vendor via their bank through our Oracle API.
So, the system connects to our Oracle API, which then integrates with third-party bank APIs to handle payments without exposing our ERP database directly.
We use Oracle API as a central hub to connect and manage all these third-party APIs, acting as a barrier between them and our core ERP database. This way, we can handle all the transactions securely and efficiently. That's the main purpose of our Oracle API setup.
How has it helped my organization?
It simplifies transaction management, secures commercial transactions, and facilitates smooth third-party integration, particularly for taxes and banking. These are the biggest values I've experienced.
What is most valuable?
It is very secure, easy to manage, and easy to configure. It is a web-based API. Moreover, we get direct support from Oracle guys.
We don't need to involve any additional vendors for maintenance or troubleshooting.
What needs improvement?
My main feedback is about the account management. I feel they should connect with clients more frequently, beyond just selling the product. They should actively seek feedback and tailor the approach to client needs. It shouldn't always be about pushing additional products.
My main suggestion is focused solely on the account management approach, specifically fostering closer and more proactive client relationships.
So, the pricing could also be bit improvement.
For how long have I used the solution?
I have been using it for a few years now.
What do I think about the stability of the solution?
It is stable. It is very stable.
What do I think about the scalability of the solution?
It is a scalable solution. There are almost 2000+ end users in my company. On top of that, 4000+ end customers and vendors get payment through this API integration.
It is extensively used in our company.
How are customer service and support?
The customer service and support are good. It is very fast and responsive.
How would you rate customer service and support?
How was the initial setup?
It is easy, and it is very straightforward. Nowadays, API integration, for all the pushbox and for all the clouds, is very straightforward to set up. It is not that so challenging. It is very open and easy to integrate any API.
Deployment took almost a month. Time to integrate to test to deliver to the end user and do all the mapping. And almost, we have deployed 50 manhead for that project.
We deployed it on the cloud,OCA (Oracle Cloud Infrastructure).
What about the implementation team?
It was done with the help of an integrator. The in-house team was also there. We had a team of 18 to 20 people for deployment and maintenance. One person is the project lead; there is a technical lead, two solution specialists, and one program manager; the rest are developers.
What's my experience with pricing, setup cost, and licensing?
We opted for a five-year license. It's mid-range, not too high. More affordable than many other options.
It's already more affordable than others, especially for small companies it is accommodating pricing.
We got a good margin because we're a premium partner with both Microsoft and Oracle.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
