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Buyer's Guide
Enterprise Mobility Management (EMM)
September 2022
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Regional Service Delivery Manager at a pharma/biotech company with 10,001+ employees
Real User
Great for triggering policies, easy to set up and ideal for companies using macOS
Pros and Cons
  • "The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there."
  • "The solution only makes sense if you have a lot of macOS products in your company."

What is our primary use case?

We are using Jamf Pro for iOS devices and macOS devices.

How has it helped my organization?

This product is very useful in the terms of creating and protecting security norms. Our security norms are very strict and this product is fulfilling all those requirements. For example, in macOS, we don't allow users to enable the root account. We have disabled it. We have disabled it with the help of a script. However, if users enable it, we have the script in place which automatically disables it again. This is the feature which I like most. This is one example of how it has allowed us to gain control within our organization. 

What is most valuable?

The policies by which we can trigger something based on some action have been very useful. The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there.

What needs improvement?

With respect to the improvement there, since we are using AirWatch also if I compare both of these products, I would say that we are like an incentive. Sensors are something in the repetitive script. It checks the device if something changes on the device. As soon as something changes on the device, it triggers that thing. Now, this is already available in Jamf however, we find this functionality is more robust in AirWatch as compared to Jamf.

The solution only makes sense if you have a lot of macOS products in your company.

There are some hiccups here and there, however, that is true of any product. 

For how long have I used the solution?

I've been using the solution for more than two and a half years. 

What do I think about the stability of the solution?

The solution is stable. We haven't had issues with bugs or glitches. it's reliable and the performance has been good. 

What do I think about the scalability of the solution?

The scalability is great. I would rate it 4.5 out of five. 

We have around 40,000 on the solution currently. Users are varied. It's everyone from the CEO and CIO to CEO normal users, salespersons, marketing persons, et cetera.

We do not plan to increase usage at this time. 

How are customer service and support?

Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members, I've never heard anything beyond sometimes answers getting delayed, however, they always seem eager to help. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Earlier, the solution we were using was MobileIron. MobileIron Is almost the same. However, among the two solutions, Jamf is the market leader. That's why we thought we'd go with the Jamf and then try it out.

How was the initial setup?

I would rate the implementation process four out of five in terms of ease of deployment. It's not a new environment. Although it was new enrollment, we moved from MobileIron to Jamf. And the migration was smooth. The implementation was also smooth. 

First, we did the POC. Then, we implemented the same settings, et cetera, whatever we had in the MobileIron. We implemented those things in Jamf. After that, we just moved the users from the pilot phase and started the rollout for the business users.

In terms of the term that handles deployment and maintenance, initially during the implementation, as we have to manage both environments, MobileIron's and the Jamf's, the number of team members were around seven or eight. Now, we have dropped down to four.

What about the implementation team?

While Jamf and Apple did help us a bit, we handled the implementation ourselves in-house without a consultant or integrator. 

What was our ROI?

I have not seen a direct ROI. 

What's my experience with pricing, setup cost, and licensing?

I cannot speak to the exact costs of the solution. 

Which other solutions did I evaluate?

We evaluated Intune also. However, Intune at the time was not the market leader. That was around late or mid-2019. At that time, Intune was not very mature as compared to Jamf. We were using AirWatch also. We evaluated AirWatch and Intune along with the Jamf.

What other advice do I have?

I'm not sure which version of the solution we're using.

In my organization, we have lots of Mac devices. I always give the advice to my colleagues or my friends that if you have more Mac devices, then definitely go with Jamf, however, if you're not using Mac devices and you have fewer iOS devices it may not make sense. 

I'd rate the solution nine out of ten. It is a solid product.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Enterprise Mobility Management (EMM)
September 2022
Get our free report covering Microsoft, VMware, JAMF, and other competitors of MobileIron UEM. Updated: September 2022.
633,184 professionals have used our research since 2012.