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ManageEngine SupportCenter Plus Pros

SC
IT Support Engineer at a tech services company with 201-500 employees
The product is very scalable and stable when used as a help desk once it is built out.
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Managing Director at CYSOFT
The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.
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AY
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
We have found the reporting in this product to be very useful.
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ManageEngine SupportCenter Plus Cons

SC
IT Support Engineer at a tech services company with 201-500 employees
The product is very difficult to use and configure and requires specialists.
The business model for the company is to sell low and charge for customization, education or expertise.
The tech support is terrible and that seems to be a part of their business plan.
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Managing Director at CYSOFT
They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.
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AY
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
I would like to see some kind of project management or portfolio management in a future version.
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Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2022.
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