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ManageEngine SupportCenter Plus pros and cons

Vendor: ManageEngine
3.9 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ManageEngine SupportCenter Plus is valued for its ITIL compliance and billing capabilities.
Product teams are continually improving, often incorporating requested changes in the next release.
Reporting features in ManageEngine SupportCenter Plus are found to be highly useful.
ManageEngine SupportCenter Plus is scalable and stable when used as a help desk once properly configured.
Users appreciate the personal touch extended by the development team for incorporating feedback.

CONS

There is no cloud-based version available, which users find would be helpful.
There is a need for more templates that users can utilize immediately.
A future version should incorporate project management or portfolio management features.
The setup and configuration are difficult, requiring specialist expertise.
The tech support is considered terrible, with some believing it's part of the company's business plan.
 

ManageEngine SupportCenter Plus Pros review quotes

reviewer1384470 - PeerSpot reviewer
Sep 9, 2020
The product is very scalable and stable when used as a help desk once it is built out.
AC
Feb 9, 2020
The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.
reviewer1145613 - PeerSpot reviewer
Nov 21, 2019
The most valuable features are the ITIL compliance and billing.
Find out what your peers are saying about ManageEngine, ServiceNow, Zoho and others in Help Desk Software. Updated: November 2024.
817,751 professionals have used our research since 2012.
reviewer1282941 - PeerSpot reviewer
Feb 18, 2020
We have found the reporting in this product to be very useful.
 

ManageEngine SupportCenter Plus Cons review quotes

reviewer1384470 - PeerSpot reviewer
Sep 9, 2020
The product is very difficult to use and configure and requires specialists.
AC
Feb 9, 2020
They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.
reviewer1145613 - PeerSpot reviewer
Nov 21, 2019
There is no cloud-based version and it would be helpful if it were available.
Find out what your peers are saying about ManageEngine, ServiceNow, Zoho and others in Help Desk Software. Updated: November 2024.
817,751 professionals have used our research since 2012.
reviewer1282941 - PeerSpot reviewer
Feb 18, 2020
I would like to see some kind of project management or portfolio management in a future version.