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Isis Papyrus Customer Communications OverviewUNIXBusinessApplication

What is Isis Papyrus Customer Communications?

Isis Papyrus Customer Communication Platform enables corporations to consolidate all types of document output (high-volume batch, online, user interactive and on-demand) on one platform. All generated building blocks (data, text, tables, images, etc.) can be reused across all document types. Corporate design and identity is guaranteed. Business teams are empowered by the Papyrus Correspondence Framework Solution to generate content and assemble complete mailings. IT works in collaboration with the business teams sharing data, content, document building blocks and resources from a common central WebRepository.

Isis Papyrus Customer Communications was previously known as Papyrus Customer Communications Platform, Isis Papyrus CCM, Papyrus CCM.

Isis Papyrus Customer Communications Customers

Union Investment, Cyta, NFU Mutual, BNP Paribas (Suisse) SA, Raiffeisen Group Austria, RheinLand Insurance Group, Chinatrust Commercial Bank, Gebªhren Info Service GmbH (GIS), National Savings and Investments (NS&I), Paneon

Isis Papyrus Customer Communications Video

Archived Isis Papyrus Customer Communications Reviews (more than two years old)

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PeerSpot user
Self Employed at a tech vendor
I value the document formatting and generation.

What is most valuable?

I value the document formatting and generation. It has evolved over time and has seen better days, but the capabilities are still very good. However, not for the high price. The product is good, but it is butchered to be a workflow engine, which it is not really designed for.

How has it helped my organization?

The system has improved a number of customers' communication pieces, made them look better, and provided features to enhance them.

What needs improvement?

It needs enhancements for today's technologies. Everything is proprietary and the days are counted that it will last.

For how long have I used the solution?

I have been using the solution for about 20 years, 18 years working for Papyrus and two years as an independent consultant.

What do I think about the stability of the solution?

I have had some stability issues, but they can be overcome fairly easily.

What do I think about the scalability of the solution?

I have had some scalability issues. These are mostly related to monetary add-ons.

How are customer service and support?

The first level support is not very competent, poorly trained, and therefore not very helpful. However, when escalated or consultants are involved, the support is very good.

Which solution did I use previously and why did I switch?

We have switched to Timitoo Systems, since it has more modern technology and provides more of today's features.

How was the initial setup?

Just the document component of the setup is easy. Anything beyond that is fairly difficult.

What's my experience with pricing, setup cost, and licensing?

The owner of the company tries to get as much as possible out of every sale. If you know exactly which components you need, you can save a lot of money.

Which other solutions did I evaluate?

We evaluated Timitoo and GMC.

What other advice do I have?

Look exactly at how complex it is to set up once you go beyond the Papyrus Designer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.