We primarily use the solution for network and security monitoring.
Most of those CM functions and the correlation alerts are very helpful to our clients.
The network monitoring is one of the most valuable aspects of the solution.
You can scale the solution with ease if you need to expand.
The stability is very reliable. It offers very good performance.
The initial setup is complex. They need to make it easier in terms of implementation. That said, all CM implementations are quite difficult. It may not be a fault of this particular product.
The policy editing should be easier. Right now, it's too hard.
Some of the parts of the mapping tool should be in the product itself. It would make our efforts easier.
The product is quite expensive. It's something clients always comment on.
We have been using the solution for many years - including before Fortinet acquired the original organization.
The solution is quite stable. We find it very reliable. It doesn't crash or freeze. There aren't bugs and glitches.
The scalability of the solution is excellent. It's one of the main reasons we chose to go with this option. If a company needs to expand, it can do so easily. There aren't constraints.
We have about five to ten customers on the solution currently.
I'm not using the vendor's technical support. Mostly we have our own in-house resources. I cannot tell if are they good or bad. I have never dealt directly with them. Therefore, it would be difficult to review their services.
In terms of the initial setup, the process is not straightforward. It's complex and difficult. Making it easier would help a lot.
All CM installations and implementations are complicated. You have to tailor the product. It's not really something you can just implement out-of-the-box.
That said, a basic installation is simple. It takes a few days. After you've done the implementation stage, then it takes time. Of course, it depends on the projects. I cannot say how much time it's taken exactly. I just know it takes quite a while.
For deployment, we use two people in a project. One of them is for the beginning of the project - for the implementation and the installation process. The other is the administration which we are generally pas off to our customers. I tend to handle the daily operations.
All of our customers find the solution expensive. It's not a cheap option.
I don't know the exact cost of the solution as I don't directly handle the licensing.
We are actually a reseller service company and we are dealing with the solutions for our customers. We are using the SIEM solutions. We are not a user, we are a reseller.
We have many customers. Not all may be using the latest version of the solution.
I would recommend the solution.
In general, I would rate the solution eight out of ten.