Five9 vs LinkLive comparison

Five9 and LinkLive are both solutions in the Contact Center Platforms category. Five9 is ranked #4 with an average rating of 8.3, while LinkLive is ranked #9. Five9 holds a 7.4% mindshare in CCP, compared to LinkLive’s 2.2% mindshare. Additionally, 100% of Five9 users are willing to recommend the solution, compared to 100% of LinkLive users who would recommend it.

Five9

Read 25 Five9 reviews

3,798 Views
1,595 Comparison Views

100% willing to recommend

LinkLive

Read 9 LinkLive reviews

1,229 Views
479 Comparison Views

100% willing to recommend

Five9

LinkLive

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Executive SummaryUpdated on Apr 6, 2025

Five9 and LinkLive are key players in the contact center solutions market. Five9 holds an advantage due to robust integrations and superior analytics, whereas LinkLive is favored for its security and communication tools, making it ideal for compliance-focused environments.

Features: Five9 is known for predictive dialing, analytics that enhance customer interaction, and strong CRM integration, supporting platforms like Salesforce and Zendesk. LinkLive stands out with secure messaging, collaboration tools, and an intuitive interface that simplifies switching between communication modes.

Room for Improvement: Five9 could enhance its user interface aesthetics and reduce the lag in recording availability after calls. The omnichannel capabilities, while extensive, could be expanded to better support SMS integration. LinkLive could improve its deployment speed and simplify its complex security configurations. Additionally, broader CRM integration options would make it more versatile.

Ease of Deployment and Customer Service: Five9 offers easy cloud-based deployment and is backed by a responsive support team, leading to efficient implementations. LinkLive's deployment is more complex due to security configurations but is well-supported by a dedicated customer service team tailored to specific security needs.

Pricing and ROI: Five9 provides competitive pricing with high ROI, thanks to its analytics features, despite significant initial setup costs. LinkLive has moderate setup costs but offers attractive long-term ROI, particularly in high-security sectors. Its strong focus on compliance ensures ongoing value in specialized industries.

To learn more, read our detailed Five9 vs. LinkLive Report (Updated: April 2026).

Buyer's Guide

Five9 vs. LinkLive

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Five9

Ranking in Contact Center Platforms

4th

Ranking in Contact Center as a Service (CCaaS)

3rd

Average Rating

8.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Workforce Engagement Management (3rd), Contact Center Infrastructure (1st), Sales Force Automation (6th)

LinkLive

Ranking in Contact Center Platforms

9th

Ranking in Contact Center as a Service (CCaaS)

9th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Help Desk Software (47th)

Mindshare comparison

As of May 2026, in the Contact Center Platforms category, the mindshare of Five9 is 7.4%, down from 15.6% compared to the previous year. The mindshare of LinkLive is 2.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Platforms Mindshare Distribution
Product	Mindshare (%)
Five9	7.4%
LinkLive	2.2%
Other	90.4%

Contact Center Platforms

Featured Reviews

reviewer2788932

CX Intelligence Analytics at a healthcare company with 1,001-5,000 employees

Advanced call routing has enabled complex CRM-driven workflows but reporting still needs improvement

The complex call routing capabilities were valuable. I was able to set up fairly complex call routing, capturing data via internal IVR for potential customers' geography and then conducting lookups to determine which skill to route calls to. I also set up complex rollover, so if the first person could not answer, callers would wait a specified number of seconds hoping they would become available, and if they did not, the call would roll over to the next person. I was able to set up fairly complex integrations between our CRM and leverage that data for complex call routing, and it worked well. The integration and call routing both performed well.

Read full review

Laurie A Aspinwall

VP, Service Center & Digital Banking Manager at Newburyport Bank

Great video conferencing, in-chat calling, and document sharing

I would give LinkLive a perfect ten out of ten rating. Despite being on a month-to-month contract, we could have easily switched to another provider. However, doing so would have been more expensive and time-consuming due to the simplicity and reliability of LinkLive's system. Their system's exceptional redundancy ensures consistent uptime, minimizing disruptions and downtime. LinkLive has recently been expanded from its initial implementation in the service center to encompass the entire company. Additionally, due to our merger with another financial institution, LinkLive is now being utilized by both entities. Before I joined the company, our organization had engaged a consultant to identify suitable customer engagement solutions. At that time, I was not particularly keen on LinkLive as they were not a widely recognized name. I favored more established options like Genesys and Five9. Consequently, I was initially skeptical of LinkLive. When we first adopted LinkLive, their technology was not yet fully mature. However, over the past few years, they have transformed into a completely different company. They have made significant investments in technological advancements and have emerged as a frontrunner in the industry. Moreover, LinkLive is exceptionally collaborative. We regularly provide suggestions, and their engineers are always receptive to our feedback and are willing to implement enhancement requests. Many of the enhancements they have made are based on our recommendations. As a result, LinkLive has evolved into a highly progressive technology company, and we are proud to be associated with them. LinkLive requires maintenance when we add or remove people. We are working on an enhancement with them to automate this process, making it the same as for phone numbers. This enhancement will cover permissions, call routing, and other relevant aspects. LinkLive may not have the same brand recognition as some of its competitors, but the value it offers is unmatched. The chat functionality is far superior to anything else on the market, and the sound quality is exceptional. Additionally, the people at LinkLive are passionate about technological innovation and committed to providing their customers with the best possible experience.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I rate the overall Five9 solution a nine out of ten."

"I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just based on calls that we may have listened to, but we do not have anything to show the agents themselves."

"I have been using Five9 for nearly 10 years now with multiple clients, and I don't think there is any other product out there which is even comparable to the usability and functionality that Five9 has."

"I'm interested in all the features we're using and the reporting that's needed to get them up and running."

"I really appreciate Five9 because I do not have to do much creatively, as everything is automated."

"I like the ease with which we can make changes if necessary. Currently, we are using it for phone and email distribution, but we're talking about adding chat and delving into the omnichannel features more."

"The technical support for Five9 has been exemplary."

"The admin tools are most valuable, such as using the UI to configure all the campaigns and all the settings that we use. Also, the monitoring panels it has are very good. Our supervisors and sales managers build dashboards in the solution so that we can understand how our operation is performing throughout the day. That is very useful."

More Five9 pros

"LinkLive gives us a central location for our communication channels and that is very important. I can go back and see if someone has a complaint. Although our users are spread out, everything, all the conversations, is housed in one place. I can keep up with the conversations. The interface works wonderfully."

"It's very reliable and we haven't had much experience with any downtime or dropped calls, which, of course, is one of the most important things to us. That's been a big win for us."

"The presentation of calls within the applications used to access conference call forwarding is straightforward and user-friendly."

"LinkLive makes us more progressive in terms of efficiency and productivity. It is just a better customer experience."

"Because of the effective tool and good experiences, we upgraded to the latest version with document sharing and video."

"It improves our member experience and keeps them as members of our credit union."

"Within two months from a business standpoint, it was a slam dunk success."

"More customers are getting taken care of, and that means we are seeing customer satisfaction."

Cons

"During training and demos, resiliency tests failed, which was not ideal. This is a concern for stability."

"Maybe they could do better on how we access all the data if we want the data to work outside of Five9. Sometimes, that's not the easiest process. It's not bad, but if there's an area for improvement, that could be one."

"The pricing could be improved. It is set in US dollars, so it doesn't account for the exchange rate with other regions."

"I rate Five9 support five out of 10. My experience with Five9 support has been mixed. It's good at times but not particularly helpful sometimes."

"There are several audio issues that need attention. Whenever I disconnect a headset after connecting to the VDI, the station connection in Five9 disconnects automatically, requiring a VMware restart."

"Downtime happens occasionally, about two days a month, likely because of heavy usage by many agents, but I have not faced that issue as a supervisor."

"I would like to have a Five9 supervisor app that can be used on a smart phone, so I can have more accessibility while in transit."

"There are certain issues around features that Chrome has deployed that we have to figure out. When we bring them to Five9's attention, they are usually able to help us navigate them. It seems that sometimes they already know about an issue, so it would be helpful if they more proactively engaged with us first..."

More Five9 cons

"The onboarding process could be enhanced by providing comprehensive training to all users, not just administrators."

"I would like LinkLive to rework the notification system. There's an audible sound, and an alert pops up on the screen. However, in Microsoft Teams, an unviewed chat message appears red on my taskbar. That doesn't happen in LinkLive. My only enhancement request is to improve the notifications."

"They could provide faster response times, but they got everything resolved."

"I would like to see more video conferencing, some degree of mobile apps, and artificial intelligence."

"Our agents have made some requests for some automated responses and some ways that they could improve the way those get pushed out."

"I would like to see more video conferencing, some degree of mobile apps, and artificial intelligence. That's the wave of the future with healthcare. Our providers are all on-the-go, so anything that allows them to remain mobile and not have to go to a desk to take a phone call, would be a good addition."

"On the back-office side, it houses email addresses for when you look at the agent hunt groups. I can't use my work email address in my own online banking account because it messes up whether I'm an employee or a customer."

"In the browser-based experience, I would love to see a hold button. Presently, you have to drag the hold music into a call and then drag it out. A hold button would really be easier, particularly if you have to put someone on hold multiple times."

Pricing and Cost Advice

"Five9 is a little expensive because of our company's size. That said, it scales pretty well. The daily usage costs and monthly fees seem about right. It's not out of line with what we'd expect from other companies. However, they seem to have a one-size-fits-all implementation fee. Most of their clients have hundreds if not thousands of seats in the call centers, so $5,000 or $10,000 is not a huge cost. It would be nice if they had a sliding scale for smaller companies."

"Five9's pricing wasn't quite as flexible as I'd hoped, but it ended up being reasonably priced overall."

"The product is not the most expensive, but it's not cheap."

"The cost is not at the lower end of the market, but it's worth it."

"I prefer Five9's licensing model."

"Five9 is expensive, but most companies would find that using it is worth the cost."

"The product's pricing is flexible and reasonable."

"Five9 is reasonable."

More Five9 pricing and cost advice

"In terms of cost, LinkLive was similar to other products. I find it reasonable. Its features, for the cost, were a better deal comparatively speaking."

"The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage."

"We have been very comfortable with the pricing. We are a smaller financial institution so pricing is always a factor. We feel that we are just getting a ton of value for what we are spending."

"You definitely get more bang for the money with LinkLive.You can get a more expensive product that does what this one does, and possibly more, but for the cost, it works perfectly with our core system."

"The pricing is fair."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

10%

Insurance Company

Healthcare Company

Construction Company

22%

Financial Services Firm

16%

Manufacturing Company

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

What needs improvement with Five9?

The reporting suite needed improvement. I saw recently that Five9 released a new platform for reporting, as the reporting was not great previously.

See all answers

What is your primary use case for Five9?

I was using Five9 in the senior living space.

See all answers

What advice do you have for others considering Five9?

I was a Workforce Management Director in that role at that time. I would note that I have no experience with CXone, only IEX. As a telephony platform, Five9 served my needs. My overall review ratin...

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Comparisons

Amazon Connect vs Five9

Compared 12% of the time

Genesys Cloud CX vs Five9

Compared 12% of the time

MetTel Cloud Contact Center vs Five9

Compared 6% of the time

Cisco Webex Contact Center vs Five9

Compared 6% of the time

Cisco Unified Contact Center Enterprise vs Five9

Compared 6% of the time

More Five9 Competitors

Cisco Webex Contact Center vs LinkLive

Compared 24% of the time

Genesys Cloud CX vs LinkLive

Compared 23% of the time

Freshdesk vs LinkLive

Compared 15% of the time

Avaya Infinity Platform vs LinkLive

Compared 15% of the time

Product Reports

Buyer's Guide

Five9

May 2026

Download Five9 product report

Buyer's Guide

LinkLive

May 2026

Download LinkLive product report

Also Known As

No data available

Revation LinkLive

Overview

Five9 is a comprehensive cloud contact center and customer service solution offering a broad range of features and benefits designed for effective contact center operations. Its virtual contact center products encompass inbound, outbound, and multichannel contact center software features, distinguishing it among cloud contact center software vendors. Five9 is recognized for its constant innovation, which has led to its position as a leading cloud contact center software vendor.

Five9 provides a feature-rich cloud contact center platform designed to streamline and enhance customer engagement. The solution offers a comprehensive suite of features including:

Omnichannel routing - Intelligently routes interactions across voice, email, chat, social media and SMS.
IVR and self-service - Sophisticated IVR applications and self-service options powered by natural language processing.
Workforce optimization - Tools for tracking metrics, monitoring interactions, coaching agents, and enhancing productivity.
APIs and integrations - Open platform to connect Five9 with ACD, CRM, workforce management and other business systems.
Flexible deployment - Public, private or hybrid cloud deployment options.

Five9 aims to transform customer experiences with AI-powered interactions, actionable insights, and seamless integration between channels. With advanced analytics and reporting capabilities, Five9 helps businesses improve customer service and increase operational efficiency.

According to our interviews with Five9's users, Five9's solution emerges as a highly scalable and adaptable contact center platform that seamlessly integrates with Salesforce and provides valuable real-time reporting and analytics. Its AI-powered features and omnichannel capabilities further enhance customer satisfaction and operational efficiency. Users praise Five9 for its efficient inbound/outbound calling, reliable voicemail and messaging, and easy remote agent access. However, some cite issues with call quality, interface design, system stability, and customer support responsiveness. Mobile app availability and social media are seen as areas for improvement. However, there is really little info on the mobile app.

Below are several quotes from Five9's users:

"Five9 is a highly flexible and adaptable solution that can handle increased workloads and accommodate growth without any issues."
- Business Operations Manager, Retail Industry
"Five9's real-time reporting and analytics are incredibly valuable. They give us insights into agent performance, customer interactions, and overall call center operations."
- Contact Center Manager, Retail Industry
"Five9's AI-powered features, such as chatbots and virtual assistants, have helped us to improve customer satisfaction and reduce handle times."
- Customer Service Manager, E-commerce Industry

Overall, Five9 provides a robust, innovative contact center platform with extensive features and flexibility. It's a strong option for organizations seeking to optimize customer engagement across channels within a secure, scalable cloud environment.

Five9

LinkLive is an advanced communication platform designed to elevate the way businesses interact with their customers securely, enhance personalized customer engagement and team collaboration. The platform utilizes a combination of human expertise and artificial intelligence (AI) to provide secure communication solutions, and improving operational efficiencies. It was formerly known as Revation Systems.

At its core, LinkLive unifies voice, video, chat, and email communications into a single, integrated platform. This consolidation enables businesses to offer a more cohesive and responsive customer service experience. Users can seamlessly switch between communication modes, ensuring that customer interactions are both flexible and efficient.

LinkLive places a strong emphasis on security and regulatory compliance, making it an ideal choice for sectors such as healthcare, finance, and government, where data protection is paramount. The platform incorporates end-to-end encryption, robust access controls, and audit trails to safeguard sensitive information and comply with industry regulations like HIPAA, GDPR, and more.

Leveraging AI and machine learning, LinkLive offers advanced personalization capabilities. It can analyze customer data in real-time to provide personalized interactions and recommendations. This level of insight helps businesses tailor their services to individual customer needs, enhancing satisfaction and loyalty.

Charles Larsen, a Senior Director at Banner Health, shared with us that LinkLive is "very reliable and we haven't had much experience with any downtime or dropped calls, which, of course, is one of the most important things to us. That's been a big win for us."

Emily Aubele, Quality Assurance Director at United Way of Pennsylvania, shared with us that they chose LinkLive over other vendors, because with LinkLive, "all of the applications are in-house, meaning the chat, the text—everything that you use—is developed and maintained internally by LinkLive. In the other systems, chat, text, and video were all third-party applications."

LinkLive

Sample Customers

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth

1. AT&T 2. Verizon 3. T-Mobile 4. Sprint 5. Comcast 6. CenturyLink 7. Vodafone 8. Orange 9. Telefonica 10. BT Group 11. Deutsche Telekom 12. Telstra 13. NTT Communications 14. China Mobile 15. SoftBank 16. SK Telecom 17. Telecom Italia 18. Bell Canada 19. Rogers Communications 20. Telus 21. KDDI 22. Swisscom 23. Telkom Indonesia 24. Singtel 25. Etisalat 26. Ooredoo 27. Turkcell 28. Saudi Telecom Company 29. Telecom Egypt 30. PLDT 31. MTN Group 32. América Móvil

Buyer's Guide

Five9 vs. LinkLive

April 2026

Free Report: Five9 vs. LinkLive

Find out what your peers are saying about Five9 vs. LinkLive and other solutions. Updated: April 2026.

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