F-Secure Elements Endpoint Detection and Response Reviews

What is our primary use case?

The solution is for the detection of every abnormal change. It detects everything that is abnormal. For example, if people want to install something that is not allowed, then it'll be detected. It's also against malware and all those things.

What is most valuable?

The solution is very stable. The performance is okay. That's not an issue.   The initial setup is very straightforward. 

What needs improvement?

The only issue that we have today is with false positives. We have too many false positives with the solution. Now they block everything. Not everything has to be blocked, even if we white list some applications, still the endpoint detection will detect that there is something going on. They are working on it apparently, so probably it will be solved. Sometimes good emails got tossed into your spam folder and you have to look for them, which isn't fun. 

For how long have I used the solution?

We've used the solution for one year at this point. 

What do I think about the stability of the solution?

The stability of the product is quite good. I have not noticed bugs or glitches. It doesn't crash or freeze. It does, however, give us too many false positives, which is an issue. 

What do I think about the scalability of the solution?

We have 130 users on the solution at this time. 

How are customer service and support?

We've only reached out to technical support to complain about the number of false positives. They're working on it. Normally we would have to migrate from the on-premise solution completely towards the cloud solution. They say if we do that, it would be solved, however, that migration is not scheduled until early January.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

The implementation is easy. It's integrated. It is just a click in the box. It's quite easy as it's integrated with the Endpoint Detection, the virus scanner. It's just an option that you have to tick that you also have EDR, and then it's very simple. The maintenance is minimal. We just need someone to clean up the false positives. In total, the maintenance only takes ten hours a month or so. The technical team, the managers and admins, can handle it. 

What's my experience with pricing, setup cost, and licensing?

YOu do have to pay for a license in order to use the solution.

Which other solutions did I evaluate?

We did not evaluate any other solutions before choosing this product.

What other advice do I have?

While the management is done for the moment on-prem, the solution is in fact cloud-based. I'd rate the solution at an eight out of ten. We've been very pleased with its capabilities. I would recommend the solution to others. 

Which deployment model are you using for this solution?

Hybrid Cloud