Veeam Backup for Microsoft 365 vs Zerto comparison

Veeam Backup for Microsoft 365

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98% willing to recommend

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Executive SummaryUpdated on Aug 13, 2023

We compared Veeam Backup for Office 365 and Zerto across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

Ease of Deployment: Veeam Backup for Office 365's setup process is uncomplicated and easy, demanding only a small amount of time and technical knowledge. Opinions on Zerto's setup were mixed, with some users finding it effortless and fast, while others encountered difficulties and needed more time for deployment.

Features: Veeam Backup for Office 365 is highly regarded for its reliability, user-friendly interface, and capability to securely store data in both cloud and local settings. Zerto is appreciated for its uninterrupted data safeguarding, swift restoration process, and user-friendly design.

Room for Improvement: Veeam Backup for Office 365 requires enhancements in integration, automation, performance, user interface, storage, clarity for multiple environments, and support for different protocols. Zerto could benefit from improvements in licensing, configuration in cloud environments, file restore functionality, PowerShell scripting, replication to multiple sites, and retention and recovery indexing.

Pricing: Veeam Backup for Office 365's cost is not included in the O365 licenses and is charged per mailbox. It is seen as reasonable and affordable by most users, although some find it expensive. Zerto's pricing is in line with what is typically seen in the industry, but there are differing opinions on its complexity.

ROI: Veeam saves resources and storage, and prevents incidents and data corruption. Zerto provides time and cost savings, ease of use, and improved regulatory compliance.

Service and Support: Customers generally praised the customer service and support of Veeam Backup for Office 365, describing it as good, very responsive, helpful, and quick in resolving issues. Zerto's support has received mixed feedback. While some customers have had positive experiences and found the support to be generally good with a helpful and responsive technical team, there are concerns raised, particularly after Zerto's acquisition by HP.

Comparison Results: Veeam Backup for Office 365 is highly regarded for its stability, ease of use, and flexibility in backing up and recovering data. It seamlessly integrates with Office 365 and offers various storage options, all presented in a user-friendly interface. However, it does not have integration with SharePoint and its performance can be inconsistent. Zerto is praised for its continuous data protection and quick recovery capabilities. It has an intuitive interface and efficiently creates virtual machines. However, it requires a more complex initial setup and could improve in areas such as licensing granularity and long-term retention features.

To learn more, read our detailed Veeam Backup for Microsoft 365 vs. Zerto Report (Updated: July 2024).

Veeam Backup for Microsoft 365 vs. Zerto

July 2024

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Categories and Ranking

Veeam Backup for Microsoft 365

Ranking in Cloud Backup

7th

Average Rating

8.0

Number of Reviews

Ranking in other categories

SaaS Backup (2nd)

Zerto

Ranking in Cloud Backup

3rd

Average Rating

9.0

Number of Reviews

270

Ranking in other categories

Backup and Recovery (2nd), Cloud Migration (3rd), Disaster Recovery (DR) Software (2nd)

Mindshare comparison

As of July 2024, in the Cloud Backup category, the mindshare of Veeam Backup for Microsoft 365 is 6.5%, up from 6.3% compared to the previous year. The mindshare of Zerto is 4.7%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup

Unique Categories:

SaaS Backup

18.0%

Backup and Recovery

2.6%

Cloud Migration

1.5%

Featured Reviews

Pablo Ramírez

Datacenter & Security Manager at Binaria IT Services

Apr 19, 2023

Offers powerful email integration and is user-friendly

It is mostly used for PST from Outlook and OneDrive. It is a good solution, and we don't have any issues with any customers The solution provided a good recovery point for our customers. The solution is user-friendly, and we don't have any issues. We were able to recover anything we wanted…

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Derrick Brockel

Senior Manager of Operations at a comms service provider with 10,001+ employees

Dec 19, 2023

Good GUI, easy setup, and fast recovery

When we tested it, it had more functions than what we used it for, but it was a very good BCDR product. We liked the reliability and availability. Zerto enables you to do disaster recovery (DR) in the cloud, but we did not use that feature. We used Zerto to help protect VMs in our environment. It was strong in that aspect. I would rate it an eight out of ten there. Zerto's speed of recovery was comparable. There was no synchronous and asynchronous replication. If I had to give it a number, it would be a seven out of ten. It was the same as others. There was not much difference. It was easy to migrate data. There was some initial configuration in syncing, but it was easy. I would rate it an eight out of ten in terms of the ease of migration. Zerto’s ability to keep our users collaborating with one another during a data migration was good. I would rate it a seven out of ten in this aspect as well as in terms of its impact on RTOs. Zerto helps reduce downtime in any situation. We can bring up a database in minutes. It probably takes five minutes for the final sync. The cost of downtime depends on the database. It may be 50,000 if you have call center people sitting around. Normally, most of our small outages like that ranged in the tens of thousands. Zerto did save time in a data recovery situation. We did not have ransomware, but there were times we had database corruption where the users would corrupt the database, and the database would not start. It would do snapshotting. It was not necessarily ransomware, but it was testing upgrades or Oracle upgrades. The data recovery happened within five minutes, if not sooner. A normal restore would probably be four to eight hours if we had to restore from a tape and apply logs. Zerto helps to reduce an organization's DR testing. You can spin off an extra database pretty quickly and have users test against the third or fourth copy. It saves one to three days of testing depending on test cycles. You could do sequential testing. I would probably measure it more in days than hours. All of that time can be used by a DBA to do something else. Zerto reduces the number of staff involved in a data recovery situation. One person could probably orchestrate it now versus one to three people. It did not reduce the number of staff involved in overall backup and DR management because we are pretty thin. We would not have gotten rid of anybody.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Backup and replication are the most valuable features."

"The most valuable feature of this solution is the replication functionality."

"The most valuable feature is that we don't need different agents to back up our files from different accounts."

"The tool's most valuable feature is its integration with M365. Its GUI is intuitive and not bad. The granular recovery options for VMs have been useful, though not as crucial as Office 365 integration, which is why we use it. Granular recovery depends on the specific problems our customers face."

"The product offers good stability."

"The tool is easy to use and straightforward regarding restoration and creating backups. It's user-friendly, providing results and sending alerts when something goes wrong."

"It was easy to set up."

"It is very simple to set up."

More Veeam Backup for Microsoft 365 pros

"It provides real-time backup"

"Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back."

"I love the seamless data integration between on-premises and cloud environments. Fast disaster recovery is also valuable."

"Zerto's two main features are ease of management and that the product just works. It does what they say it'll do."

"I've been fortunate enough not to need to rely on Zerto in an actual disaster, but we do testing every year. Sometimes, it's multiple times annually or at the year's end. It takes the recovery workflow, which would normally take a lot of planning, and reduces that to just a few minutes."

"Our RPOs and RTOs are now more in line with our other critical systems."

"The best feature of Zerto is the fast, automated backup and recovery. The data lift for applications is short, with minimal data loss."

"One of the most valuable features, something that I wasn't even anticipating, is the file backups. We weren't even considering Zerto to do restores, but it actually is able to do that. Eventually, we could just use this as our backup solution."

More Zerto pros

Cons

"We use a yearly subscription. However, I believe the price could be lower."

"They don't have native integration with deduplication of storage."

"You can't really edit. For example, if you have created a backup for a user, you can't drill down on a granular level during the backup. You have to back up the mailbox completely. That's it. It would be helpful if you could at least go inside the mailboxes to choose what you want."

"When using Veeam Backup for Office 365 when there is a server that's running, I have to have a hard drive installed on it. For example, if I want to use another storage solution, I can't incorporate it very well. If I want to use SMB or other protocols I cannot use them with the Veeam Backup for Office 365. They have the support in the other Veeam Backup and Restore solutions, but it doesn't support it in this solution. Hopefully, in the future, they figured it out."

"Pricing is an area for improvement, and I would rate it at five out of ten."

"A while back, I had some trouble using the agent. It might be a problem with older versions. Sometimes, I also have issues installing or making backups from the console to that type of operating system."

"The capacity storage is a challenge everywhere in the backup industry. The general feedback people are coming back to about this is that there is no deduplication based on it."

"The installation could always be a little bit easier. You do need to be a bit technical."

More Veeam Backup for Microsoft 365 cons

"Their offsite backup is a bit clunky, but it will probably improve."

"More user support would be best for me because I'm not in the product all the time. So, having strong support is probably the most important decision on any products that we buy."

"An integrated encryption would allow for faster initial install and connection to the remote cloud site."

"I would like to see them continuously improve Zerto's automated functions, such as putting hosts in maintenance mode within vSphere and not having to worry as much about how Zerto is going to react... Sometimes, Zerto almost holds the vSphere environment hostage when it comes to taking certain actions. You really need to be cognizant about what you're about to do. They should further automate that and increase Zerto's ability to handle things like that in a very slick, automated way, without intervention."

"Zerto added the backup feature, but it's not quite up to speed yet when you compare it with the backup capabilities of other solutions out there."

"They had a bug recently that has come up and caused some issues. They currently have a bug in their production versions that prevents their product from functioning in some scenarios, and we have hit a few of those scenarios."

"If I were to nitpick, I would say that I wish I had a better account manager. Our sales guy has changed a couple of times. I would like a little more responsiveness from our account manager. I've had a couple of issues where getting in touch with him has been a little difficult, and I end up just going around him and dealing with support and support has handled it right away."

"There should be an automatic installation in a cluster. When I add a virtual client or ESX source to the cluster, it should automatically install that. There should be automatic installation. Currently, I have to do that manually."

More Zerto cons

Pricing and Cost Advice

"The cost of Veeam Backup for Office 365 is $19 for one mailbox."

"The licensing price is quite high. It's expensive."

"We have 2000 users and pay about $10,000. It may be a little bit more per year. We have an education institute and may have fewer expenses."

"There is an annual license required and a per-user fee for this solution."

"For the number of users and amount of storage you receive, it is not expensive."

"The solution is not expensive."

"I'm not sure about the price, but I think it could be lower."

"We looked at a few cloud options. When we did the comparison, we found it to be a cost-effective solution, and it included everything."

More Veeam Backup for Microsoft 365 pricing and cost advice

"You need to figure out how many critical servers and applications you have in your environment so you will know how many Zerto licenses to buy."

"It's not the cheapest tool, it's expensive. But it's doing a good job."

"In a world where others are catching up, e.g., VMware High Availability, there needs to be a less expensive option as well. When a customer has approximately 100 VMs, if you multiply by 40, we aren't charging a very high margin on it at all since the license is so expensive. We feel their pain. That is the most expensive part of it. The storage, CPU, and RAM are a lot less. It is the licensing that is really expensive. Whereas, with an option like VMware High Availability, it is a couple dollars per month. That is our spend that we are charged by VMware, then our margin is higher on those VMs. Giving us some ability to have higher margins, as an MSP, would be a good thing."

"My experience with pricing, setup costs, and licensing was straightforward."

"The pricing is very reasonable."

"It is not the cheapest option on the market, but it offers a number of features that make it a good value for businesses that need a comprehensive disaster recovery plan."

"Zerto is like a Ferrari. It's very fast but not the cheapest solution. You're paying a high price for quality and the assurance that you will have the environment up and steady."

"At the time I had purchased the product, the pricing was fair and reasonable. Over the years, costs have certainly gone up, which makes it hard for healthcare companies to use the solution."

More Zerto pricing and cost advice

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Comparison Review

it_user159711

Architect at a tech services company with 51-200 employees

Nov 9, 2014

VMware SRM vs. Veeam vs. Zerto

Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

Retailer

Government

Computer Software Company

20%

Financial Services Firm

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does AvePoint Cloud Backup compare with Veeam Backup for Office 365?

AvePoint Cloud Backup for MS Office 365 is a SaaS backup whose features include secure storage and unlimited and automated backups. The storage is saved in AvePoint’s Azure storage or it can also b...

What do you like most about Veeam Backup for Office 365?

The tool is easy to use and straightforward regarding restoration and creating backups. It's user-friendly, providing results and sending alerts when something goes wrong.

What is your experience regarding pricing and costs for Veeam Backup for Office 365?

Veeam Backup for Microsoft 365 is expensive, and I rate it an eight out of ten.

What advice do you have for others considering Oracle Data Guard?

Ik fluister:VM Host Oracle en DataGuard hebben we per toeval vervangen door Zerto :-) tijdens de Zerto implementatie en VPG werden de Host Data in write-ack Block-Level gerepliceerd. Qua licentie 1...

What do you like most about Zerto?

The most valuable feature of Zerto for us is its DR capability.

What is your experience regarding pricing and costs for Zerto?

Zerto is expensive.

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Product Reports

Veeam Backup for Microsoft 365

June 2024

Download Veeam Backup for Microsoft 365 product report

Download Zerto product report

June 2024

Also Known As

Veeam Backup for Office 365, Veeam Backup for Microsoft Office 365

Zerto Virtual Replication

Learn More

Veeam Software

Overview

Veeam® Backup for Microsoft 365 aims to eliminate the risk of losing access and control over Microsoft 365 data including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams – so that data is always protected and accessible. Veeam gives the user secure backup of Microsoft 365 to any location, including on premises, a hyperscale cloud, or a service provider and:

Protects Microsoft 365 data from accidental deletion, security threats and retention policy gaps
Quickly restores individual Microsoft 365 email, files and sites with industry-leading recovery flexibility
Meet legal and compliance requirements with efficient eDiscovery of Microsoft 365 items

NEW in version 6 - Self-Service Restore Portal for Microsoft 365 environments, empowering IT administrators to securely delegate restores of emails, files and more from one, centralized location. V6 also includes backup copy to Amazon S3 Glacier, Glacier Deep Archive and Azure Archive, enhancing cloud object storage integrations, which already include AWS S3, Azure Blob, IBM Cloud, Wasabi and other S3-compatible providers.

The vendor offers a 30-day trial and a demo on Microsoft 365 backup.

Useful resources:

Zerto is used for disaster recovery, business continuity, data migration, and ransomware recovery, providing continuous data protection and near real-time replication. Valued for ease of use, efficient failover processes, and versatile integration, it enhances organizational efficiency, reduces errors, and boosts productivity.

Sample Customers

Columbia Power & Water Systems

United Airlines, HCA, XPO Logistics, TaxSlayer, McKesson, Insight Global, American Airlines, Tencate, Aaron’s, Grey’s County, Kingston Technologies