TeamSupport and Zoho Desk are in the customer support software category. Zoho Desk seems to have the upper hand due to its comprehensive features and integration capabilities.
Features: TeamSupport offers robust B2B support with ticket collaboration, customer management, and product support capabilities. Zoho Desk provides extensive automation tools, seamless integration with Zoho applications, and enhanced productivity features for versatile environments.
Ease of Deployment and Customer Service: Zoho Desk features streamlined cloud deployment and extensive self-service resources, suitable for fast implementation. TeamSupport emphasizes personalized customer service and provides deployment experiences that facilitate smoother transitions for businesses with complex needs.
Pricing and ROI: TeamSupport involves higher initial setup costs but focuses on long-term ROI by reducing ticket resolution times. Zoho Desk offers flexible pricing models, leading to potentially quicker ROI when considering integrations and automation capabilities, making it attractive for businesses using Zoho products.
| Product | Market Share (%) |
|---|---|
| Zoho Desk | 2.5% |
| TeamSupport | 0.5% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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