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Symantec ServiceDesk vs Teamwork Desk comparison

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Buyer's Guide
Help Desk Software
July 2022
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Questions from the Community
What do you like most about Symantec ServiceDesk?
Top Answer:I have found the overall features useful, it is intuitive and integrated.
What needs improvement with Symantec ServiceDesk?
Top Answer:The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes. There are some features that sometimes clients don't know how to configure or define. After… more »
What is your primary use case for Symantec ServiceDesk?
Top Answer:My clients use Symantec ServiceDesk to make their requests and the changes to everything.
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Ranking
28th
out of 56 in Help Desk Software
Views
36
Comparisons
18
Reviews
1
Average Words per Review
228
Rating
8.0
43rd
out of 56 in Help Desk Software
Views
113
Comparisons
102
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Broadcom
Teamwork
Overview

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.

Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

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Buyer's Guide
Help Desk Software
July 2022
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: July 2022.
DOWNLOAD NOW
622,949 professionals have used our research since 2012.

Symantec ServiceDesk is ranked 28th in Help Desk Software with 1 review while Teamwork Desk is ranked 43rd in Help Desk Software. Symantec ServiceDesk is rated 8.0, while Teamwork Desk is rated 0.0. The top reviewer of Symantec ServiceDesk writes "Intuitive design, well integrated, and reliable". On the other hand, Symantec ServiceDesk is most compared with , whereas Teamwork Desk is most compared with Freshdesk.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.