We performed a comparison between Symantec ServiceDesk [EOL] and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I have found the overall features useful, it is intuitive and integrated."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
"The product could be improved with more integrations and a mobile app."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
Earn 20 points
Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while Teamwork is ranked 22nd in Project Management Software with 3 reviews. Symantec ServiceDesk [EOL] is rated 8.0, while Teamwork is rated 8.4. The top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". Symantec ServiceDesk [EOL] is most compared with , whereas Teamwork is most compared with Smartsheet, Jira, monday.com, Broadcom Clarity and OpenText Project and portfolio Management.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.