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Symantec ServiceDesk [EOL] vs Teamwork comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec ServiceDesk [EOL]
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (22nd)
 

Featured Reviews

RL
Intuitive design, well integrated, and reliable
The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes. There are some features that sometimes clients don't know how to configure or define. After their done, and take them out of the CI, it's not easy. It could be simplified. In the next release of this solution, I would like to have automation.
Ryan Beckstead - PeerSpot reviewer
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have found the overall features useful, it is intuitive and integrated."
"It is a very stable solution...The initial setup of Teamwork is easy."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
 

Cons

"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
 

Pricing and Cost Advice

Information not available
"My company makes annual payments towards the licensing costs of the solution."
"We negotiate on pricing since we are a long-term user."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
13%
Educational Organization
11%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about Teamwork Projects?
Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
What needs improvement with Teamwork Projects?
The product is expensive. It needs to have a more robust and customizable calendar.
What is your primary use case for Teamwork Projects?
We use the product to design online courses. It also helps us with media production and marketing.
 

Comparisons

No data available
 

Overview

 

Sample Customers

Information Not Available
PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2025.
861,524 professionals have used our research since 2012.