Symantec ServiceDesk [EOL] vs Teamwork comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Symantec ServiceDesk [EOL] and Teamwork based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Ricardo-Lorenzi
Taha Khaleel
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I have found the overall features useful, it is intuitive and integrated."

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"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.""The setup was very easy. Deployment was very fast for us. We started using it within two weeks.""It is a very stable solution...The initial setup of Teamwork is easy."

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Cons
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."

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"The product could be improved with more integrations and a mobile app.""The product is expensive. It needs to have a more robust and customizable calendar.""The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."

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Pricing and Cost Advice
Information Not Available
  • "My company makes annual payments towards the licensing costs of the solution."
  • "We negotiate on pricing since we are a long-term user."
  • More Teamwork Pricing and Cost Advice →

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    Top Answer:Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
    Top Answer:The product is expensive. It needs to have a more robust and customizable calendar.
    Top Answer:We use the product to design online courses. It also helps us with media production and marketing.
    Ranking
    Unranked
    In Help Desk Software
    22nd
    Views
    605
    Comparisons
    404
    Reviews
    2
    Average Words per Review
    321
    Rating
    8.5
    Comparisons
    Learn More
    Overview

    Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

    Teamwork is a comprehensive project management and collaboration software that enables teams to work together efficiently and effectively. With its wide range of features and intuitive interface, Teamwork helps streamline workflows, improve communication, and increase productivity.

    One of the key features of Teamwork is its task management capabilities. Users can create tasks, assign them to team members, set due dates, and track progress. This ensures that everyone is on the same page and deadlines are met. Additionally, users can create task dependencies, allowing for better coordination and sequencing of work.

    Teamwork also offers powerful collaboration tools. Users can create and share documents, files, and notes, making it easy for team members to access and collaborate on important information. The software also includes a messaging feature, enabling real-time communication and reducing the need for lengthy email threads.

    Another notable feature of Teamwork is its time-tracking functionality. Users can log their time spent on tasks, providing valuable insights into project progress and resource allocation. This feature is particularly useful for tracking billable hours and ensuring accurate invoicing.

    Teamwork also offers robust project planning and scheduling capabilities. Users can create project timelines, set milestones, and allocate resources. The software provides a visual representation of project progress, allowing teams to easily identify bottlenecks and adjust timelines accordingly.

    Furthermore, Teamwork integrates with a wide range of third-party applications, such as Google Drive, Dropbox, and Slack, enhancing collaboration and streamlining workflows. The software also offers mobile apps, enabling users to stay connected and productive on the go.

    Sample Customers
    Information Not Available
    PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization51%
    Computer Software Company9%
    Financial Services Firm7%
    Government5%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise52%
    Large Enterprise35%
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while Teamwork is ranked 22nd in Project Management Software with 3 reviews. Symantec ServiceDesk [EOL] is rated 8.0, while Teamwork is rated 8.4. The top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". Symantec ServiceDesk [EOL] is most compared with , whereas Teamwork is most compared with Smartsheet, Jira, monday.com, Broadcom Clarity and OpenText Project and portfolio Management.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.