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Sutherland Contact Management Outsourcing vs West Contact Management Outsourcing comparison

Sutherland Global Services and West Technology Group are both solutions in the Customer Management Contact Center Outsourcing category. Sutherland Global Services is ranked #6, while West Technology Group is ranked #11. Sutherland Global Services holds a 5.6% mindshare in CMCC, compared to West Technology Group’s 3.3% mindshare.
Sutherland Contact Manageme...
  • 161 Views
  • 159 Comparison Views
West Contact Management Out...
  • 111 Views
  • 109 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sutherland Contact Manageme...
Ranking in Customer Management Contact Center Outsourcing
6th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
West Contact Management Out...
Ranking in Customer Management Contact Center Outsourcing
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Customer Management Contact Center Outsourcing category, the mindshare of Sutherland Contact Management Outsourcing is 5.6%, up from 3.9% compared to the previous year. The mindshare of West Contact Management Outsourcing is 3.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Management Contact Center Outsourcing Market Share Distribution
ProductMarket Share (%)
Sutherland Contact Management Outsourcing5.6%
West Contact Management Outsourcing3.3%
Other91.1%
Customer Management Contact Center Outsourcing
 

Comparisons

Alorica Contact Management Outsourcing vs Sutherland Contact Management Outsourcing Logo
Alorica Contact Management Outsourcing vs Sutherland Contact Management Outsourcing
Compared 37% of the time
Teleperformance Contact Management Outsourcing vs Sutherland Contact Management Outsourcing Logo
Teleperformance Contact Management Outsourcing vs Sutherland Contact Management Outsourcing
Compared 35% of the time
Foundever vs Sutherland Contact Management Outsourcing Logo
Foundever vs Sutherland Contact Management Outsourcing
Compared 28% of the time
More Sutherland Contact Management Outsourcing Competitors
TaskUs vs West Contact Management Outsourcing Logo
TaskUs vs West Contact Management Outsourcing
Compared 100% of the time
More West Contact Management Outsourcing Competitors
 

Overview

Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.
Sutherland Global Services

West Contact Management Outsourcing cloud contact center solution can help your company improve customer satisfaction by handling volume, breaking down silos and promoting agent engagement all while ensuring transactional security and reducing operational costs. We’ll help you modernize the customer experience today and provide the guidance you need to keep up tomorrow.

West Technology Group
 

Sample Customers

Standard Insurance, Arch Re Facultative
Stanford Health Care, Ochsner Health System
See our list of best Customer Management Contact Center Outsourcing vendors.

We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.