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Splunk Cloud Platform vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.2
Reviews Sentiment
5.9
Number of Reviews
68
Ranking in other categories
Data Visualization (3rd)
Splunk On-Call
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.7%, down from 2.0% compared to the previous year. The mindshare of Splunk On-Call is 3.7%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Cloud Platform1.7%
Splunk On-Call3.7%
Other94.6%
IT Alerting and Incident Management
 

Featured Reviews

Shivam Dhang - PeerSpot reviewer
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
Centralized monitoring has transformed our multi-tenant security operations and automated response
The best features Splunk Cloud Platform offers are the multi-tenant data isolation plus role-based access control, secure index-level segregation for managing multiple global customers in a shared Splunk Cloud Platform environment. Additionally, features such as native integrations with SIEM, SOAR, and ITSM enable us to automate incident response, ticketing, and end-to-end security workflows across client environments. The high-scale injection plus SPL correlation process handles large volumes of infrastructure security logs with real-time analytics for managing SOC and cloud operations. Splunk Cloud Platform has positively impacted our organization as we have achieved faster incident detection and response, lower MTTR with real-time SPL alerts and automated workflows. It has also improved our multi-tenant visibility and centralized monitoring, reducing tool sprawl. We also saw better compliance and audit readiness with consistent log retention and reporting.
Venda E - PeerSpot reviewer
Cloud Option Engineer at a tech vendor with 10,001+ employees
Automated alert routing has improved incident response and now enables faster on-call collaboration
Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need."
"This is a complete log reporting tool."
"Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side."
"Data Visualization and IT Alerting and Incident Management are the main valuable features, primarily to get a better idea of what's going on."
"Dashboards and alerting are the most valuable features. The dashboards let us see how the system looks in terms of anomalies, and the alerts trigger us to go and look at what possible problems are happening."
"We have seen a return on investment as we observed a 50 to 60 percent reduction in manual SOC work, which allows freeing staff for higher-value tasks."
"Not having to maintain any infrastructure is valuable. That frees up a lot of time as well."
"In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"We are very satisfied with the tool."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Its the best solution of its type out there, you should go for it."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
 

Cons

"Using basic natural language in English instead of writing a regex expression will be helpful."
"Splunk Cloud Platform should improve its integrations and consider multiple integrations or direct integration with other platforms like Microsoft Azure, Google Cloud, or AWS."
"The documentation available could be improved as there is sometimes no documentation or updated documentation available."
"The dashboards should be easier to customize."
"It needs to mature; it's just getting established in the industry on a wider scale."
"The return on investment with Splunk Cloud Platform has been poor. There is a significant possibility we will be replacing it in the next quarter or two."
"Splunk should increase the frequency of new feature releases, particularly those related to real-time operational flow monitoring and analytics reporting."
"Splunk Cloud Platform could improve in how quickly it reacts to users reporting issues."
"There could be improvements with communicating an incident or alert."
"Should have more YouTube webinars."
"One area for improvement would be enhancing the mobile app experience."
"Should have more YouTube webinars."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
 

Pricing and Cost Advice

"Splunk is a bit more expensive than some solutions, but customers can derive more value from it due to the features it has."
"I know that Splunk Cloud Platform is an expensive product."
"Splunk Cloud Platform's pricing is a little on the higher end."
"Splunk Cloud Platform fell within our budget so we pulled the trigger and implemented it."
"My company has a license for Splunk Cloud Platform. My company also has a license for Splunk Enterprise."
"I would rate the cost an eight out of ten, with ten being the most costly."
"The licensing is based on the amount of data that we send to the cloud on a daily basis."
"We were on ingest. We were on-prem, and when we switched to the cloud, we went to an SVC model, and that has been a huge help. We are now able to ingest more data than before."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
10%
Construction Company
7%
Performing Arts
13%
Manufacturing Company
10%
Financial Services Firm
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise46
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What do you like most about Splunk Cloud Platform?
Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.
What needs improvement with Splunk Cloud Platform?
I don't see any new requirements in terms of improvements for Splunk Cloud Platform at this time. Splunk's dashboarding, reporting, and visualizations are evolving at a larger scale with the new Sp...
What is your experience regarding pricing and costs for VictorOps?
My experience with Splunk On-Call pricing and licensing has been straightforward. The setup cost was minimal since it's a SaaS solution, and the subscription-based licensing model makes it easy to ...
What needs improvement with VictorOps?
One area for improvement would be enhancing the mobile app experience. While it works well, smoother navigation and faster load times would make on-call handling even easier. More advanced analytic...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for the last three years. My main use case for Splunk On-Call is incident alerting and real-time on-call management. It helps me to route critical alerts to the rig...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Mindtouch
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Cloud Platform vs. Splunk On-Call and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.