Splunk Cloud Platform vs Splunk On-Call comparison

Splunk Cloud Platform and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk Cloud Platform is ranked #3 with an average rating of 8.3, while Splunk On-Call is ranked #13. Splunk Cloud Platform holds a 1.6% mindshare in IMS, compared to Splunk On-Call’s 4.5% mindshare. Additionally, 94% of Splunk Cloud Platform users are willing to recommend the solution, compared to 81% of Splunk On-Call users who would recommend it.

Splunk Cloud Platform

Read 58 Splunk Cloud Platform reviews

1,737 Views
208 Comparison Views

94% willing to recommend

Splunk On-Call

Read 10 Splunk On-Call reviews

806 Views
532 Comparison Views

81% willing to recommend

Splunk Cloud Platform

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk Cloud Platform and Splunk On-Call compete in the data analytics and incident management categories, respectively. Splunk On-Call seems to have the upper hand in incident management due to its focus on operational efficiency, while Splunk Cloud Platform is unrivaled in data processing and analytics.

Features: Splunk Cloud Platform provides powerful data indexing, real-time search, and customizable dashboards, facilitating deep insights across various data types. Splunk On-Call, however, is equipped with excellent incident alerting, on-call scheduling, and enables seamless team collaboration.

Room for Improvement: Splunk Cloud Platform could improve by simplifying its user interface to flatten the learning curve, focusing more on integrations with third-party data sources efficiently, and enhancing its automation capabilities for routine tasks. Splunk On-Call might benefit from expanding its alert customization options, improving user training resources, and enhancing its integration capabilities with broader IT service management tools for greater operational synergy.

Ease of Deployment and Customer Service: Splunk Cloud Platform offers cloud-based deployment that minimizes setup complexities while providing robust customer service, though users might experience a steep learning curve due to its broad feature set. Splunk On-Call offers straightforward deployment with a focus on IT operations, aiming for a quick configuration and strong support tailored to operational teams.

Pricing and ROI: Splunk Cloud Platform uses variable pricing based on data volume, which can lead to higher costs but offers significant value through its robust data capabilities. Splunk On-Call’s pricing model focuses on incident management, allowing for a rapid ROI by enhancing team efficiency and minimizing downtime. Each product aligns costs with their core strengths, presenting Splunk On-Call as a cost-effective solution for operational teams and Splunk Cloud Platform as a comprehensive data solution.

To learn more, read our detailed Splunk Cloud Platform vs. Splunk On-Call Report (Updated: July 2025).

Buyer's Guide

Splunk Cloud Platform vs. Splunk On-Call

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

Splunk On-Call

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.6%, up from 0.6% compared to the previous year. The mindshare of Splunk On-Call is 4.5%, down from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

UzairKhan

Business General Manager at Mutex Systems

AI-driven analytics significantly enhance operational decision-making

I am currently working with the solution, but I need to know from which NNTT. The interface is okay; its interface is good, and user interface is good. I would recommend Splunk Cloud Platform to other users and organizations because it adds value to the organization; you can do different things with it because it's a pure analytical tool, not only a SIEM tool. I am mostly focused on Splunk Cloud Platform because I chose this vendor due to the feature set that was offered by Splunk Cloud Platform; it was not being offered by any other vendor. Splunk Cloud Platform is the vendor I am referring to, not NNTT. Maintenance for Splunk Cloud Platform has been done manually, not automatically. Usually, one person takes part in maintenance. Regarding the number of users for Splunk Cloud Platform, it involves discussing the number of organizations or the number of people working in those organizations. In general, I would rate Splunk Cloud Platform a nine.

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Wojtek Witowski

Product Owner at Danske Bank

Allows us to create flexible schedules for on-call rotations

For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function."

"Splunk helped reduce our mean time to resolve by around 60%."

"Splunk Cloud's most valuable features are log aggregations, dashboarding, business management, reporting, and business controls. Additionally, it has awesome indexing and the solution is always improving"

"The most valuable feature is we don't have to deal with any back-end server maintenance because the solution is cloud-based."

"For my current requirements, the tool theme seems to be meeting my requirements, from a cost and requirements perspective."

"Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily."

"We haven't had any limitations or problems connecting to our network devices."

"In terms of the benefits of the product, I would say it is my go-to tool."

More Splunk Cloud Platform pros

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The most valuable feature of the solution is helpdesk escalation."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The alert calling feature is the best because notifications are delivered via phone messages."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

Cons

"It is sometimes slow. Some of that has to do with the queries themselves not being efficient, but sometimes it is slow."

"The security connection should have a seamless integration. Other than that, the way we are using it, so far, it seems quite good."

"The current visuals on the dashboard could be more impactful."

"Splunk Cloud's SVC licensing model lacks transparency."

"The dashboards should be easier to customize."

"There are a lot of functionalities that are missing for Splunk Cloud hosted on GCP but they are available on AWS. Adding more IPs to allow lists and many other functionalities are not supported on Splunk Cloud hosted on GCP. One good example is the ingest action which is not there in Splunk Cloud hosted on GCP. I wish they would add these missing features to the GCP platform."

"They can streamline the process of creating custom apps."

"First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning."

More Splunk Cloud Platform cons

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"There could be improvements with communicating an incident or alert."

"The third-party configuration tool could be easier to use."

"Should have more YouTube webinars."

"The solution can be improved by including a wider list of permissions."

Pricing and Cost Advice

"Splunk Cloud Platform fell within our budget so we pulled the trigger and implemented it."

"Splunk Cloud Platform's pricing is a little on the higher end."

"The lack of transparency around the SVC licensing makes it difficult to explain the costs to our clients."

"The licensing is based on the amount of data that we send to the cloud on a daily basis."

"As far as the pricing goes, it was what was expected. It is a premium product. There were no surprises there."

"Currently, we have the ingest-based license. They are offering SVC-based licenses as well, but I am not a fan of SVC-based licensing. At the end of the day, I want to predict my budget and how much I am going to pay to the vendor so that I can plan my yearly budget."

"There are additional features that you would need to purchase depending on your use case."

"I do not know what that is anymore. I have not been involved with that for a couple of years, but I know we are paying a lot."

More Splunk Cloud Platform pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

11%

Manufacturing Company

University

Computer Software Company

31%

Manufacturing Company

11%

Financial Services Firm

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

See all answers

What is your experience regarding pricing and costs for Splunk Cloud Platform?

If I were to rate the price for the product from 1 to 10, I would rate it nine.

See all answers

What needs improvement with Splunk Cloud Platform?

The disadvantage of Splunk Cloud Platform is that its integration process should be improved. The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a...

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Product Reports

Buyer's Guide

Splunk Cloud Platform

July 2025

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Buyer's Guide

Splunk On-Call

July 2025

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Splunk Cloud Platform is widely used for log management, security monitoring, application performance monitoring, troubleshooting, data aggregation, and IT operations. It centralizes logs from numerous sources, enabling detailed analysis, incident detection, and effective dashboard creation.

Companies across various industries leverage Splunk Cloud Platform for cybersecurity, compliance, user activity monitoring, and alerts. It helps in managing cloud environments, optimizing data storage costs, and enhancing customer insights with effective data visualization. The platform's robust capabilities include customizable reporting, flexible log sending, powerful search features, and seamless integration with other systems. Users monitor multiple environments and platforms effortlessly with the cloud infrastructure maintained by Splunk. Despite its advantages, users find the pricing steep, support ineffective, and encounter performance issues with large data volumes. Integration challenges, limited training resources, and insufficient documentation also pose concerns.

What are the most important features of Splunk Cloud Platform?

Customizable Reporting and Dashboards: Design personalized reports and visual dashboards.
Quick Setup: Rapid deployment and setup process.
Flexible Log Sending: Send logs seamlessly from multiple sources.
Powerful Search Capabilities: Conduct detailed log event searches efficiently.
Easy Integration: Integrates easily with other systems.
End-to-End Visibility: Complete monitoring of the IT infrastructure.
Automated Monitoring: Real-time automated oversight.
Federated Search: Search across multiple data sources.
User-Friendly Interface: Intuitive and accessible design.

What benefits can users expect from Splunk Cloud Platform?

Business Resilience: Improved continuity and reduced downtime.
Enhanced Cybersecurity: Advanced security features and compliance.
Performance Improvement: Better system performance and faster issue resolution.
Cost Optimization: Efficient data storage and cost management.
Customer Insights: Enhanced analytics for better understanding of customer behavior.

Splunk Cloud Platform is implemented across industries including finance, healthcare, retail, and technology. Organizations use it to enhance cybersecurity measures, meet compliance requirements, monitor user activities, and issue automated alerts. In finance, it assists in fraud detection and compliance. In healthcare, it ensures data security and regulatory adherence. Retailers use it for customer behavior analysis and performance monitoring, while technology companies benefit from its troubleshooting and log management capabilities. Despite its powerful features, companies face challenges with pricing, support, and integration that require consideration during implementation.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

Mindtouch

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Splunk Cloud Platform vs. Splunk On-Call

July 2025

Free Report: Splunk Cloud Platform vs. Splunk On-Call

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