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Splunk Cloud Platform vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.4
Reviews Sentiment
5.7
Number of Reviews
81
Ranking in other categories
Data Visualization (2nd)
Splunk On-Call
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.9%, up from 1.7% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Cloud Platform1.9%
Splunk On-Call3.4%
Other94.7%
IT Alerting and Incident Management
 

Featured Reviews

reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Unified log analytics has transformed security monitoring and cuts breach detection to minutes
Splunk Cloud Platform has areas for improvement, including the fact that it is obviously an enterprise tool and can be expensive, which is the biggest complaint I have noted. Costs can rise due to high data ingestion and long retention periods, along with a complex licensing structure that makes pricing difficult to predict as usage grows, especially since more systems send logs. There are also performance concerns at scale where users have reported slower searches and expensive long-term storage needs, particularly in multi-terabyte environments. Additionally, operational complexity exists as enterprises still need to do data onboarding, create dashboards, handle retention policies, access control, and performance tuning. These are the three key areas of improvement I have identified.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For my current requirements, the tool theme seems to be meeting my requirements, from a cost and requirements perspective."
"In terms of the benefits of the product, I would say it is my go-to tool."
"The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day."
"The most valuable feature for me is the flexibility of being able to send the log to the https endpoint."
"UBA is a great application within Splunk Cloud Platform."
"The most valuable feature of Splunk Cloud Platform is the alerting feature."
"There is definitely the ease of the infrastructure administration. It frees up a lot of time."
"Its interconnectivity with the cloud platforms, such as Azure and AWS, was valuable."
"I would recommend VictorOps for global distributed support teams."
"The alert calling feature is the best because notifications are delivered via phone messages."
"My VP of Operations is ecstatic about the VictorOps product."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"The most valuable feature of the solution is helpdesk escalation."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
 

Cons

"In the case of knowledge objects, even a Splunk admin does not have access to delete them. If we want to remove a knowledge object, we need to contact Splunk support and raise a case. After that, they delete it. They should give us access to delete knowledge objects."
"They can streamline the process of creating custom apps."
"In Splunk Cloud Platform particularly, there is nothing specific that I would like to see improved or enhanced, but the cost is currently very high."
"The Splunk Cloud Platform deployment process could be improved to reduce the time required."
"The pricing models should be improved and optimized. Right now, the pricing is a bit too expensive."
"Splunk Cloud Platform's user interface is quite simple and needs to be updated; it feels as if I am using a platform from two thousand fifteen."
"Using basic natural language in English instead of writing a regex expression will be helpful."
"Splunk Cloud Platform needs to be made more user-friendly because it's not user-friendly."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"Should have more YouTube webinars."
"One area for improvement would be enhancing the mobile app experience."
"The solution can be improved by including a wider list of permissions."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
 

Pricing and Cost Advice

"Splunk is a bit more expensive than some solutions, but customers can derive more value from it due to the features it has."
"It was a good model."
"As far as the pricing goes, it was what was expected. It is a premium product. There were no surprises there."
"It is not that expensive."
"The certifications are costly."
"The lack of transparency around the SVC licensing makes it difficult to explain the costs to our clients."
"Currently, we have the ingest-based license. They are offering SVC-based licenses as well, but I am not a fan of SVC-based licensing. At the end of the day, I want to predict my budget and how much I am going to pay to the vendor so that I can plan my yearly budget."
"There are additional features that you would need to purchase depending on your use case."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
12%
Manufacturing Company
8%
Construction Company
8%
Performing Arts
12%
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise13
Large Enterprise57
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk Cloud Platform?
Related to the pricing factor, I think it is slightly on the costlier side, but I wouldn't know much because I'm not on the management side. My organization divides developers and management, so we...
What needs improvement with Splunk Cloud Platform?
Splunk Cloud Platform is almost a nine out of ten, but the main improvement point is the user manual. Recently, we got stuck somewhere in an error, but because of the less documentation available i...
What is your primary use case for Splunk Cloud Platform?
Splunk Cloud Platform is used to monitor everything, as we have multiple applications from which we get multiple data and multiple logs. We centralized our logging system, centralized our APIs, and...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Mindtouch
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Cloud Platform vs. Splunk On-Call and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.