Spiceworks vs VMware Service Manager [EOL] comparison

"The solution is very stable. It's reliable and efficient."

"Spiceworks is generic and free."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The software is cloud-based, so I do not need to store any data locally."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"Tickets by e-mail, with actions by hastag."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."

"All of the features are very suitable for us. It is also a stable solution."

"It provides us with improved maintenance cycles."

"Sometimes, it can be difficult to integrate what you need."

"I am unable to provide suggestions for improvement at this moment."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"The SNMP sniffer requires a lot of work to get right."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"Not a ten because the price is high."

"It needs to improve user roles and access rights."

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

"It's free."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."