Spiceworks and Splunk Observability Cloud are competing in the IT service management and monitoring category. While Spiceworks is ideal for SMBs due to its free, easy-to-use setup and strong community support, Splunk Observability Cloud stands out for larger enterprises with its advanced data integration and monitoring capabilities.
Features: Spiceworks offers a free help desk, network scanning, and inventory management, providing user-friendly ticketing and inventory tracking. Splunk Observability Cloud provides comprehensive data integration, customizable dashboards, and robust monitoring tools that enhance visibility and performance management.
Room for Improvement: Spiceworks struggles with scalability and advanced reporting, and its outdated design hinders its efficiency for larger environments. Splunk Observability Cloud could benefit from a simpler user interface and clearer pricing structure, as its complexity and cost are common concerns among users.
Ease of Deployment and Customer Service: Spiceworks is praised for its straightforward on-premises deployment, supported by an active community forum for assistance. Splunk Observability Cloud allows flexible deployment across cloud and hybrid frameworks but can be complex to set up. It offers structured customer service, yet the investment may pose issues for some users.
Pricing and ROI: Spiceworks delivers unrivaled value as a free tool, ensuring high ROI with minimal costs, making it appealing to SMBs. Splunk Observability Cloud has a higher pricing model, justified by its extensive features, although it can be less accessible for smaller businesses. Its ROI is optimized through efficient use in large-scale operations.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They often require multiple questions, with five or six emails to get a response.
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
I would rate its stability a nine out of ten.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Splunk is a bit expensive since it charges based on the indexing rate of data.
Splunk is a little expensive, however, it is in line with the current market pricing.
Splunk Observability Cloud is expensive.
Additionally, it is free software.
It offers unified visibility for logs, metrics, and traces.
The solution overall is very valuable for me. The time to value was immediate.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.
Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.
What are the key features?In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.
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