Spiceworks and Splunk Observability Cloud are competing in the IT service management and monitoring category. While Spiceworks is ideal for SMBs due to its free, easy-to-use setup and strong community support, Splunk Observability Cloud stands out for larger enterprises with its advanced data integration and monitoring capabilities.
Features: Spiceworks offers a free help desk, network scanning, and inventory management, providing user-friendly ticketing and inventory tracking. Splunk Observability Cloud provides comprehensive data integration, customizable dashboards, and robust monitoring tools that enhance visibility and performance management.
Room for Improvement: Spiceworks struggles with scalability and advanced reporting, and its outdated design hinders its efficiency for larger environments. Splunk Observability Cloud could benefit from a simpler user interface and clearer pricing structure, as its complexity and cost are common concerns among users.
Ease of Deployment and Customer Service: Spiceworks is praised for its straightforward on-premises deployment, supported by an active community forum for assistance. Splunk Observability Cloud allows flexible deployment across cloud and hybrid frameworks but can be complex to set up. It offers structured customer service, yet the investment may pose issues for some users.
Pricing and ROI: Spiceworks delivers unrivaled value as a free tool, ensuring high ROI with minimal costs, making it appealing to SMBs. Splunk Observability Cloud has a higher pricing model, justified by its extensive features, although it can be less accessible for smaller businesses. Its ROI is optimized through efficient use in large-scale operations.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.
On a scale of 1 to 10, the customer service and technical support deserve a 10.
They have consistently helped us resolve any issues we've encountered.
They often require multiple questions, with five or six emails to get a response.
We've used the solution across more than 250 people, including engineers.
As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.
I would rate its scalability a nine out of ten.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.
The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It is expensive, especially when there are other vendors that offer something similar for much cheaper.
It appears to be expensive compared to competitors.
Additionally, it is free software.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
| Product | Market Share (%) |
|---|---|
| Splunk Observability Cloud | 1.8% |
| Spiceworks | 0.4% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 10 |
| Large Enterprise | 44 |
Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.
Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.
What are the key features?In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.
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