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Siebel vs TOA Technologies ETAdirect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Siebel
Ranking in Field Service Management
7th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (18th), Product Configuration and Quoting (10th)
TOA Technologies ETAdirect
Ranking in Field Service Management
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Field Service Management category, the mindshare of Siebel is 6.1%, up from 4.1% compared to the previous year. The mindshare of TOA Technologies ETAdirect is 1.2%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management
 

Featured Reviews

it_user495873 - PeerSpot reviewer
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.
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Comparisons

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Also Known As

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ETAdirect
 

Overview

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Sample Customers

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Virgin Media, Cox Communications
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: May 2025.
856,873 professionals have used our research since 2012.