ServiceNow and Workwize are competing in the IT service management category. ServiceNow often holds the upper hand due to its comprehensive features and broader scalability compared to Workwize's specialized environment for specific needs.
Features: ServiceNow offers extensive integration capabilities, customizable workflows, and adaptation for complex operations, favoring large-scale deployments. Workwize focuses on streamlined asset management, efficient IT operations, and targeted tools for specific tasks, which can be ideal for companies looking for specialized efficiencies.
Ease of Deployment and Customer Service: ServiceNow provides intuitive deployment processes with robust customer support, accommodating detailed and complex setups for broader implementation. Workwize offers a straightforward deployment process with personalized and rapid support, simplifying setup for specialized tasks.
Pricing and ROI: ServiceNow generally has a higher setup cost with the potential for better long-term ROI in expansive implementations. Workwize's pricing is typically more accessible, offering quicker financial returns for businesses that focus on specific IT management areas, balancing initial savings with efficient specialty offerings.
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Workwize facilitates IT asset lifecycle management across global teams, enabling efficient procurement, deployment, and management of IT assets in over 100 countries.
Workwize stands out by connecting IT teams to an extensive network of suppliers and warehouses worldwide. This capability allows for rapid equipping and retrieval of IT assets in days. Integrating with MDM and HRIS platforms, it streamlines workflows from onboarding to offboarding, allowing IT teams to focus on strategic tasks while maintaining control over hardware assets.
What are the key features of Workwize?Workwize adapts to specific industry requirements by providing tailored solutions to common IT challenges. For instance, in tech-driven industries where equipment lifecycle speeds are crucial, Workwize efficiently manages and updates assets without disrupting daily operations, supporting high-tech businesses' dynamic needs.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
