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ServiceNow Logo
17,910 views|10,660 comparisons
Unqork Logo
454 views|426 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow and Unqork based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software.
To learn more, read our detailed Rapid Application Development Software Report (Updated: February 2024).
755,666 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is easily configurable and has a good developer society online, available for any issues from the backend.""It uses a common base of data and allows different types of records to pull from that same base of data.""This solution is a single-storage for our user community to submit help desk tickets.""There are many expansions available.""Easy to integrate with third-party applications.""It's actually easy to understand.""The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.""Within our organization, we're not finding really any major issues with scalability and things of that nature."

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"Unqork UI behaves consistently across devices and seamlessly adapts to various form factors."

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Cons
"The RPA needs improvement. That's a new area for them that they're just entering into now.""We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting.""We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board.""The user interface for accessing assistance sometimes disconnects.""I have enjoyed all the features. There is not any feature that I have missed or didn't have.""The discovery of assets could be improved; right now they only allow for one domain.""The customization that we are doing for the needs of our organization are difficult to do and could be improved."

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"The addition of Azure and Google Cloud alongside AWS would allow our deployment options to better align with enterprise strategic cloud choices outside just Amazon."

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Pricing and Cost Advice
  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:Unqork UI behaves consistently across devices and seamlessly adapts to various form factors.
    Top Answer:Given the rapid pace of innovation we’ve already seen from Unqork, there are a few major capability gaps we face currently. However, some areas of improvement and features we would benefit from in… more »
    Top Answer:Our primary use case for Unqork is to rapidly develop customer-facing web applications and portals to improve digital user experience and self-service capabilities. We operate in the insurance… more »
    Ranking
    Views
    17,910
    Comparisons
    10,660
    Reviews
    17
    Average Words per Review
    446
    Rating
    8.2
    Views
    454
    Comparisons
    426
    Reviews
    1
    Average Words per Review
    1,301
    Rating
    7.0
    Comparisons
    Learn More
    Overview

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Develop enterprise software faster and at lower cost. Unqork's pioneering Codeless as a Service (CaaS) platform empowers you to build, integrate, and manage software with zero tech debt.

    Sample Customers
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Information Not Available
    Top Industries
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm38%
    Insurance Company13%
    Computer Software Company8%
    Healthcare Company6%
    Company Size
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    Rapid Application Development Software
    February 2024
    Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software. Updated: February 2024.
    755,666 professionals have used our research since 2012.

    ServiceNow is ranked 5th in Rapid Application Development Software with 25 reviews while Unqork is ranked 25th in Rapid Application Development Software with 1 review. ServiceNow is rated 8.4, while Unqork is rated 7.0. The top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". On the other hand, the top reviewer of Unqork writes "Great UI and out-of-the-box integrations, but needs expanded cloud platform support". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas Unqork is most compared with Pega BPM, Microsoft Power Apps, Appian, Salesforce Platform and OutSystems.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.