

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.
The platform provides default workspaces, and managing or increasing space is easier compared to other platforms.
Using Unqork has resulted in improved cost-saving, time-saving, and resource-saving benefits for our projects.
Two to three projects saw a twenty to thirty percent reduction in workload, indicating a profitable pricing structure.
Users can raise tickets for platform issues, workflow errors, integrations, or production incidents through ServiceNow's support portal.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I rate their technical support as excellent.
The Unqork community portal and academy provide extensive information, with 60 to 70% of required information readily available.
The Unqork community helped integrate features like colored status indicators using JavaScript.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
ServiceNow's scalability is very good as it can be deployed in each environment.
Its cloud infrastructure simplifies global access to data and services without the fear of losing data.
Scalability features like UI and APIs are all available within the same platform, making it easy to handle increased demands.
Not every project can be executed through Unqork as some complex requirements might need proof of concept before proceeding.
It is a reliable cloud platform with good uptime and workflow performance, supporting business-critical processes effectively when configured properly.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
A component's previously set value might be missing the next day, affecting reliability.
The main issue I have with Unqork is the limited availability of learning resources.
There have been no significant stability issues where the entire platform went down.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
There is a need for bug or error tracking in ServiceNow.
Unqork moved from the Sanctuary to Vega platform without providing a migration tool, necessitating manual updates.
The setup for API calls was initially challenging, especially when dealing with service logs and transforming large JSON codes for validation and PDF generation.
It would be beneficial if they further improved compatibility with both the previous Sencha compiler and the new Vega compiler.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow PPM product to a competitive product like Jira, which is an Atlassian product, they were offering better functionalities at one-tenth of the price.
The certification costs are particularly high, around 16,000 Indian Rupees.
The certification costs around $2000, which is ten times the price of UiPath.
In my experience, it seemed somewhat underpriced, possibly due to being an early adopter.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
It streamlines operations by automating the process across various departments, allowing cash requests to be raised, reviewed, and approved more efficiently.
Performance-wise, Unqork facilitates connecting and configuring systems synchronously and efficiently.
Unqork allows me to write HTML code, use JavaScript, Angular, and React, which significantly enhances its flexibility.
| Product | Mindshare (%) |
|---|---|
| ServiceNow | 5.0% |
| Unqork | 1.5% |
| Other | 93.5% |

| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 35 |
| Large Enterprise | 179 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 17 |
ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.
ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.
What are the key features of ServiceNow?ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.
Unqork is a no-code application platform tailored for businesses looking to build and manage complex applications without traditional coding. It simplifies app development, enhancing agility and reducing time to market.
Unqork provides a visual development environment that allows businesses to innovate without relying on traditional IT resources, leading to faster deployment and reduced costs. Users can rapidly prototype solutions in a drag-and-drop interface, making it accessible for technical and non-technical stakeholders. The platform boasts strong capabilities in enterprise-grade security, compliance, and scalability, ensuring it's equipped to handle high-demand business applications.
What are the valuable features of Unqork?Unqork finds applications across sectors like finance, healthcare, and insurance, where compliance and scalability are critical. In the financial industry, its robust security features make it ideal for developing secure transactional applications. Healthcare organizations use it to streamline patient data management, while insurance companies leverage it to automate claims processing and underwriting.
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