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ServiceNow Strategic Portfolio Management vs Teamwork comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (6th), Enterprise Agile Planning Tools (3rd)
Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (29th)
 

Featured Reviews

SC
BA at North America Direct, Inc.
Has improved workflow automation and provided visibility through seamless integrations and intuitive reporting
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information.
Ryan Beckstead - PeerSpot reviewer
Multimedia Services Administrator at Brigham Young University
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow support is awesome."
"In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred."
"We don't have any complaints regarding the stability of ServiceNow IT Business Management."
"We now have good visibility of our entire information system."
"Stable and scalable solution."
"The performance is good."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"I recommend this solution; it is very good for simple projects."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
 

Cons

"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The product comes with little options out of the box."
"The initial setup is complex and should be simplified."
"ServiceNow needs to invest more in integration."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The configurations are fine, but the user interface could be improved."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
 

Pricing and Cost Advice

"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The cost of the solution should not be more than $50,000 annually."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"The licensing is based on metrics and is tailored to customer's needs."
"The tool is expensive."
"The solution is expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"I would rate the cost as five out of ten."
"We negotiate on pricing since we are a long-term user."
"My company makes annual payments towards the licensing costs of the solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Healthcare Company
6%
Construction Company
16%
Comms Service Provider
11%
Manufacturing Company
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
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Earn 20 points
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Find out what your peers are saying about monday.com, Planisware, Broadcom and others in Project Portfolio Management. Updated: June 2026.
902,988 professionals have used our research since 2012.