ServiceNow Discovery and Workwize aim to streamline operations and asset management, operating in the realm of IT services. Workwize is more budget-friendly with superior customer service benefits, while ServiceNow Discovery's feature-rich environment provides a competitive edge in comprehensive functionality.
Features: ServiceNow Discovery offers IT asset management, automation capabilities, and real-time operational insights. Workwize focuses on seamless asset tracking, license management, and compliance features. ServiceNow's comprehensive configuration management services make it advantageous for feature-rich IT service environments.
Ease of Deployment and Customer Service: ServiceNow Discovery may require more resources due to its complex setup but provides thorough support to aid deployment. Workwize supports a simpler deployment, enabling swift implementation with responsive customer service, facilitating accessibility for organizations with limited IT support.
Pricing and ROI: Workwize is noted for cost-effectiveness and strong ROI with lower initial setup costs. In comparison, ServiceNow Discovery's higher price can offer valuable long-term ROI due to its extensive functionalities. Despite higher upfront costs, ServiceNow's detailed operational capabilities can benefit larger enterprises.
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
Workwize facilitates IT asset lifecycle management across global teams, enabling efficient procurement, deployment, and management of IT assets in over 100 countries.
Workwize stands out by connecting IT teams to an extensive network of suppliers and warehouses worldwide. This capability allows for rapid equipping and retrieval of IT assets in days. Integrating with MDM and HRIS platforms, it streamlines workflows from onboarding to offboarding, allowing IT teams to focus on strategic tasks while maintaining control over hardware assets.
What are the key features of Workwize?Workwize adapts to specific industry requirements by providing tailored solutions to common IT challenges. For instance, in tech-driven industries where equipment lifecycle speeds are crucial, Workwize efficiently manages and updates assets without disrupting daily operations, supporting high-tech businesses' dynamic needs.
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