ServiceNow Customer Service Management vs Teradata comparison

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Executive SummaryUpdated on Sep 30, 2025

Teradata and ServiceNow Customer Service Management are both leaders in their respective categories, focusing on data analytics and customer service solutions. Teradata's performance in data processing and scalability gives it an advantage in handling complex data needs, whereas ServiceNow excels in workflow integration and service management, favoring businesses keen on streamlined customer interactions.

Features: Teradata is known for its massively parallel architecture, high adaptability, and powerful query processing capabilities. It efficiently handles complex data operations and scalability. ServiceNow excels in workflow management, ease of use, and integration capabilities, providing organizations the tools to streamline customer interactions effortlessly.

Room for Improvement: Teradata could improve by addressing high pricing, enhancing cloud compatibility, and better handling of unstructured data. More robust documentation and user interface enhancements are needed. ServiceNow faces challenges with high costs and limited customization options. Users also note integration complexity and occasional performance lags as areas for improvement.

Ease of Deployment and Customer Service: Teradata offers flexible deployment options, including on-premises and cloud solutions, yet faces scalability and customization challenges, especially in cloud contexts. Its customer service is generally reliable but occasionally experiences delays. ServiceNow provides effective public cloud deployment support and is renowned for efficient customer service, although its setup may require advanced management skills.

Pricing and ROI: Teradata is a costly choice justified by its superior performance and capabilities, offering a strong ROI for large enterprises. ServiceNow, also priced on the higher end, enhances operational efficiency and customer service capabilities, making it attractive for large organizations. Both solutions provide significant performance gains but may be less accessible for smaller businesses due to their high costs.

To learn more, read our detailed ServiceNow Customer Service Management vs. Teradata Report (Updated: September 2025).

ServiceNow Customer Service Management vs. Teradata

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

Organizations achieve ROI with ServiceNow CSM by streamlining processes, reducing costs, and aligning with business goals for improved efficiency.

Sentiment score

8.1

Teradata improved speed, efficiency, and customer satisfaction, achieving significant ROI, enhanced analytics, and reduced staffing needs for users.

Without such tools, the business would be affected by five to ten percent in annual revenue.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.

For more quotes and insights, download the Teradata report

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Customer Service

Sentiment score

6.5

ServiceNow's customer service is praised for responsiveness and multilingual support, with some delays in lower packages.

Sentiment score

7.1

Teradata support is highly rated for professionalism and resources, though some users note slow response times and technical support challenges.

It is better because partners have a deep understanding of the code and configuration challenges.

managing partner at AmPmilify Associates LLP

The technical support is good, but there are very few people who understand the technicalities and background configurations.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

The customer support for Teradata has been great.

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Customer support is very good, rated eight out of ten under our essential agreement.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

The technical support from Teradata is quite advanced.

For more quotes and insights, download the Teradata report

Principal Consultant & Director at Quensulting

Scalability Issues

Sentiment score

8.5

ServiceNow Customer Service Management is praised for scalability, customization, and efficient self-service, enhancing business operations without extra costs.

Sentiment score

7.4

Teradata offers exceptional scalability and speed, though some users face challenges with hardware requirements and scaling involvement.

If challenges are resolved efficiently with tools like ServiceNow Customer Service Management, it significantly impacts business operations.

Works

The solution is scalable and offers high scalability as new features are added regularly.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Scalability can lead to performance issues.

For more quotes and insights, download the ServiceNow Customer Service Management report

managing partner at AmPmilify Associates LLP

This expansion can occur without incurring downtime or taking systems offline.

Principal Consultant & Director at Quensulting

Teradata's scalability is great; it's been awesome.

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Stability Issues

Sentiment score

8.3

ServiceNow Customer Service Management is stable, efficiently handles high traffic, yet customization limitations and portal issues can occasionally arise.

Sentiment score

8.3

Teradata is stable and reliable, with excellent uptime, minimal downtime, and seamless upgrades, though large dataset issues occur.

ServiceNow Customer Service Management is highly stable, which is critical because it operates as a live system 24/7.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Overall, it is very stable aside from these issues.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

I find the stability to be almost a ten out of ten.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

The workload management and software maturity provide a reliable system.

For more quotes and insights, download the Teradata report

Principal Consultant & Director at Quensulting

Room For Improvement

ServiceNow Customer Service needs improved customization, integration, AI features, pricing flexibility, and easier report downloading and upgrades.

Teradata requires cost-effective improvements in cloud integration, scalability, UI, data processing, analytics, compatibility, support, and pricing.

It is important to follow practical rules and best practices to avoid misconfigurations caused by different developers doing things their own way.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Managing this platform requires sophisticated handling.

For more quotes and insights, download the ServiceNow Customer Service Management report

managing partner at AmPmilify Associates LLP

If our organization wants to customize features that are not initially available in the system, these customizations might cause issues during upgrades.

Ambar Pradhan

Lead Business Analyst at Orange

Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

If Teradata could provide a list of certified experts, that would be fantastic.

For more quotes and insights, download the Teradata report

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Setup Cost

ServiceNow Customer Service Management is costly but valued for efficiency, with premium pricing potentially unsuitable for smaller businesses.

Teradata offers advanced features and cloud flexibility, though enterprises need careful cost-benefit analysis for its premium pricing.

ServiceNow Customer Service Management is expensive, with costs around half a million US dollars per year.

Head of Business Agility and Development at Aqarat Real Estate Development Company

The pricing is around a seven, making it rather expensive.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.

Ambar Pradhan

Lead Business Analyst at Orange

Teradata is much more expensive than SQL, which is well-performed and cheaper.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.

Principal Consultant & Director at Quensulting

We spent roughly $295,000 on setup costs.

For more quotes and insights, download the Teradata report

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Valuable Features

ServiceNow CSM offers powerful workflow and integration, enhancing service delivery with automation and AI on a flexible platform.

Teradata excels in fast query processing, scalability, robust security, and cross-platform integration, enhancing performance and reducing administrative effort.

The best aspect of ServiceNow Customer Service Management is its out-of-the-box features that support all customer service processes.

Ambar Pradhan

Lead Business Analyst at Orange

Change requests are vital if there is a business requirement change; they are used for tracking and reporting purposes, showcasing how change requests have been used to keep businesses running smoothly.

Works

It integrates all different queues into one dashboard and consolidates various departments, ensuring visibility across the organization is transparent.

For more quotes and insights, download the ServiceNow Customer Service Management report

managing partner at AmPmilify Associates LLP

It has resulted in better performance improvement within our team as we now cover nine business units instead of 18, thanks to the data performance, which has increased data visibility and helped the enterprise achieve a higher rate of internal return on financials.

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Categories and Ranking

ServiceNow Customer Service...

Ranking in Customer Experience Management

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd)

Teradata

Ranking in Customer Experience Management

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Backup and Recovery (21st), Data Integration (17th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (13th), Marketing Management (5th), Cloud Data Warehouse (4th)

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of ServiceNow Customer Service Management is 2.9%, down from 5.5% compared to the previous year. The mindshare of Teradata is 1.6%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
ServiceNow Customer Service Management	2.9%
Teradata	1.6%
Other	95.5%

Customer Experience Management

Featured Reviews

Integrating departments for unified service while managing complexity and learning curve

managing partner at AmPmilify Associates LLP

ServiceNow Customer Service Management integrates the admin, finance, HR, and service departments, enabling an employee of an organization to get service from a single window. It integrates all different queues into one dashboard and consolidates various departments, ensuring visibility across the organization is transparent. It helps to create a shared services organization, reducing the operational complexity and facilitating a more unified service delivery. It consolidates all service desks under one umbrella, enhancing efficiency.

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Has improved data quality, optimized reporting processes, and enabled predictive insights across business units

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

The limitation we encountered was related to speed, prompting us to increase our AWS cloud thresholds and benchmarks on the servers, adding more throughput. We have been testing that, but speed remains one of our key issues. The integration has been awesome because of the platforms and their usage, and usability is great. The most challenging aspect is finding Teradata resources, so we are focusing on internal training and looking for more Teradata experts. If Teradata could provide a list of certified experts, that would be fantastic. I rated Teradata a nine because the main area for improvement is the bandwidth of resources that could assist us in applying to our projects, specifically more certified and expert resources. The market share of Teradata professionals is limited, creating an issue for us.

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Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

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Comparison Review

it_user232068

Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees

Aug 5, 2015

Netezza vs. Teradata

Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…

Read full review

Top Industries

By visitors reading reviews

Healthcare Company

Manufacturing Company

Financial Services Firm

Computer Software Company

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	12
Large Enterprise	49

Questions from the Community

What do you like most about ServiceNow Customer Service Management?

We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the ...

What is your experience regarding pricing and costs for ServiceNow Customer Service Management?

ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.

What needs improvement with ServiceNow Customer Service Management?

The integration cost and learning curve are very high, and managing this platform requires sophisticated handling, which is more complex compared to other solutions.

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

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Compared 11% of the time

Salesforce Service Cloud vs ServiceNow Customer Service Management

Compared 9% of the time

Oracle Fusion Service vs ServiceNow Customer Service Management

Compared 7% of the time

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Compared 11% of the time

IBM Db2 Database vs Teradata

Compared 7% of the time

Snowflake vs Teradata

Compared 7% of the time

SQL Server vs Teradata

Compared 7% of the time

OpenText Analytics Database (Vertica) vs Teradata

Compared 6% of the time

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Product Reports

ServiceNow Customer Service Management

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ServiceNow Customer Service Management report

Download Teradata product report

Also Known As

ServiceNow CSM

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture, Teradata Vantage Enterprise (DIY)

Overview

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

ServiceNow

Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.

Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.

What are the key features of Teradata?

Parallel Processing Architecture: Enables efficient handling of substantial data volumes.
Cloud and On-Premise Deployment: Offers seamless adaptability across environments.
Query Tuning: Improves speed and performance of data retrieval processes.
Workload Management: Ensures optimal resource allocation for enhanced performance.
Robust Security: Provides high levels of data protection and system integrity.
Data Integration: Facilitates cohesive data management from multiple sources.
Automation for Real-time Reporting: Enhances timely data insights and decision-making.
Optimizer and Intelligent Partitioning: Further increase query speed and system efficiency.
Multi-Temperature Data Management: Optimizes the handling and retrieval of data.

What benefits and ROI do users look for?

Efficient Data Management: Facilitates smooth integration and processing of diverse data sets.
Scalability: Easy adjustment to increasing or decreasing data requirements.
Improved Performance: Fast query speeds and optimized resource use.
Comprehensive Security: Safeguards data integrity and accessibility.
Ease of Use: Simplifies data handling and operational processes.

In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.

Sample Customers

Siemens Healthineers, SAP SuccessFactors, Asurion

Netflix

ServiceNow Customer Service Management vs. Teradata