ServiceNow Customer Service Management vs Teradata comparison

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Executive SummaryUpdated on Jul 27, 2025

Teradata and ServiceNow Customer Service Management compete in data analytics and workflow management solutions, respectively. Teradata appears to have the advantage in handling massive data workloads, while ServiceNow shines in workflow integration and customer service.

Features: Teradata offers scalable architecture, rapid query execution, and extensive data analytics capabilities. It effectively manages massive data workloads and excels in parallel processing and complex analytical tasks. Teradata's in-database data mining and geospatial analytics are among its strong points. ServiceNow Customer Service Management is praised for its ease of integration and robust workflow management features. Its service portal and automation capabilities help businesses streamline operations.

Room for Improvement: Teradata has challenges with high costs, cloud adaptation issues, and performance improvement needs for unstructured data. Enhancing disaster recovery and ease-of-use is also on the agenda. ServiceNow, on the other hand, can improve in pricing, customization capabilities, and AI tool integration. Both platforms have cost concerns in their respective areas.

Ease of Deployment and Customer Service: Teradata offers flexible deployment options including on-premises and hybrid cloud solutions. Its technical support is well-rated but can be inconsistent in responsiveness. ServiceNow focuses on cloud deployment, which simplifies setup, and has robust support infrastructure though it can be complex in integration and expensive.

Pricing and ROI: Both Teradata and ServiceNow are perceived as expensive but provide high value and ROI, especially for large enterprises. Teradata demands significant investment yet delivers advanced performance advantages. Despite high pricing, ServiceNow justifies its cost through operational efficiency. Both solutions enhance business operations, translating into substantial ROI.

To learn more, read our detailed ServiceNow Customer Service Management vs. Teradata Report (Updated: July 2025).

ServiceNow Customer Service Management vs. Teradata

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

Organizations achieve ROI with ServiceNow CSM by streamlining processes, reducing costs, and aligning with business goals for improved efficiency.

Sentiment score

8.1

Teradata boosts analytics speed over 100%, enhancing customer service and satisfaction, with high ROI and user approval.

Without such tools, the business would be affected by five to ten percent in annual revenue.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

No quotes available

For more quotes and insights, download the Teradata report

Customer Service

Sentiment score

6.5

ServiceNow's customer service is praised for responsiveness and multilingual support, with some delays in lower packages.

Sentiment score

7.1

Teradata's customer service is praised for expertise but criticized for delays, with ratings ranging from 6 to 10 out of 10.

It is better because partners have a deep understanding of the code and configuration challenges.

managing partner at AmPmilify Associates LLP

The technical support is good, but there are very few people who understand the technicalities and background configurations.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

The technical support from Teradata is quite advanced.

Principal Consultant & Director at Quensulting

Customer support is very good, rated eight out of ten under our essential agreement.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Scalability Issues

Sentiment score

8.5

ServiceNow Customer Service Management is praised for scalability, customization, and efficient self-service, enhancing business operations without extra costs.

Sentiment score

7.4

Teradata is praised for its scalability, speed, and flexibility, despite some complexity and cost challenges in cloud environments.

If challenges are resolved efficiently with tools like ServiceNow Customer Service Management, it significantly impacts business operations.

Works

The solution is scalable and offers high scalability as new features are added regularly.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Scalability can lead to performance issues.

For more quotes and insights, download the ServiceNow Customer Service Management report

managing partner at AmPmilify Associates LLP

This expansion can occur without incurring downtime or taking systems offline.

Principal Consultant & Director at Quensulting

Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Stability Issues

Sentiment score

8.3

ServiceNow Customer Service Management is stable, efficiently handles high traffic, yet customization limitations and portal issues can occasionally arise.

Sentiment score

8.4

Teradata excels in stability with minimal downtime, robust architecture, 99.9% uptime, and reliable performance, despite minor large dataset issues.

ServiceNow Customer Service Management is highly stable, which is critical because it operates as a live system 24/7.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Overall, it is very stable aside from these issues.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

I find the stability to be almost a ten out of ten.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

The workload management and software maturity provide a reliable system.

For more quotes and insights, download the Teradata report

Principal Consultant & Director at Quensulting

Room For Improvement

ServiceNow Customer Service needs improved customization, integration, AI features, pricing flexibility, and easier report downloading and upgrades.

Teradata users seek better transaction processing, enhanced scalability, modern interface, cloud focus, advanced analytics, and improved support and documentation.

It is important to follow practical rules and best practices to avoid misconfigurations caused by different developers doing things their own way.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Managing this platform requires sophisticated handling.

For more quotes and insights, download the ServiceNow Customer Service Management report

managing partner at AmPmilify Associates LLP

If our organization wants to customize features that are not initially available in the system, these customizations might cause issues during upgrades.

Ambar Pradhan

Lead Business Analyst at Orange

Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Setup Cost

ServiceNow Customer Service Management is costly but valued for efficiency, with premium pricing potentially unsuitable for smaller businesses.

Teradata's high cost is justified by its superior performance, competitive total ownership costs, and flexible pricing models.

ServiceNow Customer Service Management is expensive, with costs around half a million US dollars per year.

Head of Business Agility and Development at Aqarat Real Estate Development Company

The pricing is around a seven, making it rather expensive.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.

Ambar Pradhan

Lead Business Analyst at Orange

Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.

Principal Consultant & Director at Quensulting

Teradata is much more expensive than SQL, which is well-performed and cheaper.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Valuable Features

ServiceNow CSM offers powerful workflow and integration, enhancing service delivery with automation and AI on a flexible platform.

Teradata offers efficient, scalable data management with fast query performance, robust security, automation, and cloud flexibility for businesses.

ServiceNow Customer Service Management offers valuable features such as workflow management, an approval cycle, and integration with a payment gateway, which allows for payments to be made using the system.

Head of Business Agility and Development at Aqarat Real Estate Development Company

It integrates all different queues into one dashboard and consolidates various departments, ensuring visibility across the organization is transparent.

managing partner at AmPmilify Associates LLP

Change requests are vital if there is a business requirement change; they are used for tracking and reporting purposes, showcasing how change requests have been used to keep businesses running smoothly.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Categories and Ranking

ServiceNow Customer Service...

Ranking in Customer Experience Management

3rd

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd)

Teradata

Ranking in Customer Experience Management

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Backup and Recovery (20th), Data Integration (15th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (9th), Marketing Management (6th), Cloud Data Warehouse (4th)

Mindshare comparison

As of August 2025, in the Customer Experience Management category, the mindshare of ServiceNow Customer Service Management is 4.9%, down from 5.7% compared to the previous year. The mindshare of Teradata is 3.6%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Integrating departments for unified service while managing complexity and learning curve

managing partner at AmPmilify Associates LLP

ServiceNow Customer Service Management integrates the admin, finance, HR, and service departments, enabling an employee of an organization to get service from a single window. It integrates all different queues into one dashboard and consolidates various departments, ensuring visibility across the organization is transparent. It helps to create a shared services organization, reducing the operational complexity and facilitating a more unified service delivery. It consolidates all service desks under one umbrella, enhancing efficiency.

Read full review

Harnessing advanced parallelism for top performance while embracing cloud trends

Principal Consultant & Director at Quensulting

Teradata is primarily used for data warehousing across all customers. My clients have built-in applications that use Teradata, and their use varies from customer to customer, depending on the industry and database size. The primary function is as an OLAP analytical ecosystem Scalability is…

Read full review

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Comparison Review

it_user232068

Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees

Aug 5, 2015

Netezza vs. Teradata

Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

Healthcare Company

Computer Software Company

Financial Services Firm

26%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Customer Service Management?

We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the ...

What is your experience regarding pricing and costs for ServiceNow Customer Service Management?

ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.

What needs improvement with ServiceNow Customer Service Management?

The integration cost and learning curve are very high, and managing this platform requires sophisticated handling, which is more complex compared to other solutions.

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

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Compared 18% of the time

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Compared 16% of the time

Oracle Fusion Service vs ServiceNow Customer Service Management

Compared 7% of the time

Salesforce Service Cloud vs ServiceNow Customer Service Management

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Compared 12% of the time

SQL Server vs Teradata

Compared 8% of the time

IBM Db2 Database vs Teradata

Compared 7% of the time

Snowflake vs Teradata

Compared 7% of the time

OpenText Analytics Database (Vertica) vs Teradata

Compared 6% of the time

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Product Reports

ServiceNow Customer Service Management

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ServiceNow Customer Service Management report

Download Teradata product report

Also Known As

ServiceNow CSM

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture

Overview

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

ServiceNow

Teradata is a scalable data analytics platform designed to meet enterprise demands for large-scale data management and processing, focusing on performance, scalability, and security for complex query executions.

As a leading data warehousing solution, Teradata integrates advanced analytics enabling organizations to derive insights from massive datasets. It supports high-volume data workloads with its architecture optimized for analytical queries. Users benefit from its robust scalability, allowing seamless expansion as data grows. Teradata's SQL engine is compatible with a wide range of data types, ensuring flexibility in data analysis. With advanced security measures, it protects sensitive data across various environments, providing peace of mind to users handling critical information.

What are the most important features of Teradata?

Linear Scalability: Easily expands data processing capabilities to handle increasing data loads without performance degradation.
Advanced Analytics: Supports complex analytical operations integrating machine learning and AI for predictive insights.
SQL Compatibility: Offers a comprehensive SQL interface that supports complex queries across diverse data types.
Data Security: Implements rigorous security protocols to protect data integrity and confidentiality.

What benefits and ROI should users look for?

Improved Decision-Making: Derive actionable insights quickly for strategic business decisions.
Cost Efficiency: Optimized resource usage reduces operational costs associated with data processing.
Increased Productivity: Streamlined data operations save time, allowing teams to focus on analysis.
Enhanced Scalability: Seamless growth without significant additional investment as data volumes increase.

Teradata is widely used in industries like finance, telecommunications, and healthcare, where data-driven decisions are critical. Companies leverage its robust analytics capabilities to enhance customer experiences, streamline operations, and ensure compliance with regulatory requirements. In these sectors, quick access to data insights can significantly impact competitive advantage.

Sample Customers

Siemens Healthineers, SAP SuccessFactors, Asurion

Netflix

ServiceNow Customer Service Management vs. Teradata