Teradata and ServiceNow Customer Service Management are highly regarded products, each excelling in their respective domains. While Teradata provides exceptional data management capabilities, ServiceNow offers robust customer service automation, giving each product an edge in distinct areas.
Features: Teradata offers advanced data handling capabilities, parallel processing, and robust architecture, making it suitable for managing large data sets. Its systematic data partitioning supports rapid query execution, enhancing scalability. ServiceNow Customer Service Management excels in workflow management, ease of use, and automation capabilities. Its integration with various tools provides a seamless digital experience, optimizing operational efficiencies.
Room for Improvement: Teradata could improve its cost-efficiency, scalability for smaller enterprises, and cloud support. Users also seek better support for unstructured data and enhanced user accessibility. ServiceNow could benefit from better customization options and deeper AI integration. Pricing flexibility and addressing concerns related to low-code/no-code development are also noted improvements.
Ease of Deployment and Customer Service: Teradata supports diverse deployment environments, including on-premises and cloud, but requires significant technical expertise and investment. Its customer and technical support are generally well-regarded, though response time can be a concern. ServiceNow's cloud-centric design ensures easy deployment and integration. It receives high praise for customer support, despite similar concerns about service costs and response time.
Pricing and ROI: Both Teradata and ServiceNow are premium solutions with significant initial costs. Teradata is valued for large-scale data management and offers a strong ROI through enhanced service capabilities, though pricing may not be competitive for smaller companies. ServiceNow, while costly, justifies investment through operational gains and improved customer satisfaction, though the high price can be a barrier for smaller businesses.
Without such tools, the business would be affected by five to ten percent in annual revenue.
It is better because partners have a deep understanding of the code and configuration challenges.
The technical support is good, but there are very few people who understand the technicalities and background configurations.
The technical support from Teradata is quite advanced.
Customer support is very good, rated eight out of ten under our essential agreement.
If challenges are resolved efficiently with tools like ServiceNow Customer Service Management, it significantly impacts business operations.
The solution is scalable and offers high scalability as new features are added regularly.
Scalability can lead to performance issues.
This expansion can occur without incurring downtime or taking systems offline.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
ServiceNow Customer Service Management is highly stable, which is critical because it operates as a live system 24/7.
Overall, it is very stable aside from these issues.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
It is important to follow practical rules and best practices to avoid misconfigurations caused by different developers doing things their own way.
Managing this platform requires sophisticated handling.
If our organization wants to customize features that are not initially available in the system, these customizations might cause issues during upgrades.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
ServiceNow Customer Service Management is expensive, with costs around half a million US dollars per year.
The pricing is around a seven, making it rather expensive.
ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
ServiceNow Customer Service Management offers valuable features such as workflow management, an approval cycle, and integration with a payment gateway, which allows for payments to be made using the system.
It integrates all different queues into one dashboard and consolidates various departments, ensuring visibility across the organization is transparent.
Change requests are vital if there is a business requirement change; they are used for tracking and reporting purposes, showcasing how change requests have been used to keep businesses running smoothly.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
Teradata is a scalable data analytics platform designed to meet enterprise demands for large-scale data management and processing, focusing on performance, scalability, and security for complex query executions.
As a leading data warehousing solution, Teradata integrates advanced analytics enabling organizations to derive insights from massive datasets. It supports high-volume data workloads with its architecture optimized for analytical queries. Users benefit from its robust scalability, allowing seamless expansion as data grows. Teradata's SQL engine is compatible with a wide range of data types, ensuring flexibility in data analysis. With advanced security measures, it protects sensitive data across various environments, providing peace of mind to users handling critical information.
What are the most important features of Teradata?Teradata is widely used in industries like finance, telecommunications, and healthcare, where data-driven decisions are critical. Companies leverage its robust analytics capabilities to enhance customer experiences, streamline operations, and ensure compliance with regulatory requirements. In these sectors, quick access to data insights can significantly impact competitive advantage.
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