SCSM vs Samanage comparison

SolarWinds and Microsoft are both solutions in the IT Service Management (ITSM) category. SolarWinds is ranked #18 with an average rating of 8.0, while Microsoft is ranked #9 with an average rating of 7.6. SolarWinds holds a 1.4% mindshare in ISM, compared to Microsoft’s 1.4% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 64% of Microsoft users who would recommend it.

Samanage

Read 3 Samanage reviews

626 Views
457 Comparison Views

100% willing to recommend

SCSM

Read 27 SCSM reviews

977 Views
821 Comparison Views

64% willing to recommend

Samanage

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Samanage compete in the IT service management category. Samanage holds a slight edge with modern features and flexibility, while SCSM is known for robust integration with Microsoft solutions.

Features: SCSM is valued for deep Microsoft ecosystem integration, handling Windows Server and System Center operations seamlessly. Its asset management is comprehensive. Samanage stands out with an intuitive configuration, efficient incident management, and broad feature set, appealing to those seeking flexibility and scalability.

Ease of Deployment and Customer Service: SCSM deployment suits larger organizations with Microsoft infrastructure, requiring significant setup. Customer service is embedded within Microsoft's ecosystem. Samanage offers a cloud-based model with straightforward setup, attractive for speed-focused organizations, and provides dedicated, tailored support.

Pricing and ROI: SCSM setup costs can be high, affecting short-term ROI, but justified for Microsoft-invested companies. Samanage presents a more predictable pricing model with lower entry barriers and potentially offers quicker ROI due to rapid deployment and scalability.

To learn more, read our detailed SCSM vs. Samanage Report (Updated: August 2025).

Buyer's Guide

SCSM vs. Samanage

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

19th

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (11th)

SCSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

9th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.4%, up from 0.8% compared to the previous year. The mindshare of SCSM is 1.4%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"It is one of the most stable solutions in the market."

"The solution offers good productivity at a low price point."

"Many more features than other comparable products."

"This product has helped our organization by allowing people to connect with each other."

"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."

"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."

"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."

"The support from Microsoft is good and we also have local support on the ground in Nigeria."

More SCSM pros

Cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."

"The configuration could be easier."

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."

"Resources for understanding compliance and relative compliance need to be made available."

"Once we had an issue with a desktop download that would not open."

"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."

"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."

"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."

More SCSM cons

Pricing and Cost Advice

"It is expensive."

"It is an expensive solution."

"The price should be lower."

"The license for SCSM is cheap."

"I would rate the pricing as two out of five."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"It is a lower price vs. other things on the market."

"Licensing can be complex and confusing."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

13%

Financial Services Firm

11%

Comms Service Provider

Government

25%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

See all answers

What needs improvement with SCSM?

See all answers

Comparisons

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Compared 61% of the time

Freshservice vs Samanage

Compared 29% of the time

SolarWinds Service Desk vs Samanage

Compared 10% of the time

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ServiceNow vs SCSM

Compared 53% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 26% of the time

BMC Helix ITSM vs SCSM

Compared 12% of the time

IBM SmartCloud Control Desk vs SCSM

Compared 9% of the time

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Product Reports

Buyer's Guide

Help Desk Software

August 2025

Download Samanage product report

Buyer's Guide

SCSM

July 2025

Download SCSM product report

Also Known As

No data available

System Center Service Manager

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Fibabanka, UMC Health System

Buyer's Guide

SCSM vs. Samanage

August 2025

Free Report: SCSM vs. Samanage

Find out what your peers are saying about SCSM vs. Samanage and other solutions. Updated: August 2025.

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