We performed a comparison between Samanage and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."
"The most valuable feature is the reporting of incidents."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"It is quite scalable."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"The reporting is very good."
"The call logging is the solution's most valuable feature. It's very easy to use."
"It is one of the most stable solutions in the market."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
"I have found SCSM not adequate enough to carry out some functions."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The user interface needs to be improved."
"Mobile application integration would be an improvement."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"We would like to see a web-based interface that works on mobile devices."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
Samanage is ranked 25th in Help Desk Software with 3 reviews while SCSM is ranked 14th in Help Desk Software with 23 reviews. Samanage is rated 7.6, while SCSM is rated 7.0. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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