SCSM and Samanage compete in the IT service management category. Samanage holds a slight edge with modern features and flexibility, while SCSM is known for robust integration with Microsoft solutions.
Features: SCSM is valued for deep Microsoft ecosystem integration, handling Windows Server and System Center operations seamlessly. Its asset management is comprehensive. Samanage stands out with an intuitive configuration, efficient incident management, and broad feature set, appealing to those seeking flexibility and scalability.
Ease of Deployment and Customer Service: SCSM deployment suits larger organizations with Microsoft infrastructure, requiring significant setup. Customer service is embedded within Microsoft's ecosystem. Samanage offers a cloud-based model with straightforward setup, attractive for speed-focused organizations, and provides dedicated, tailored support.
Pricing and ROI: SCSM setup costs can be high, affecting short-term ROI, but justified for Microsoft-invested companies. Samanage presents a more predictable pricing model with lower entry barriers and potentially offers quicker ROI due to rapid deployment and scalability.
| Product | Market Share (%) |
|---|---|
| SCSM | 1.6% |
| Samanage | 1.5% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 6 |
| Large Enterprise | 14 |
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