SCSM vs Samanage comparison

SolarWinds and Microsoft are both solutions in the IT Service Management (ITSM) category. SolarWinds is ranked #15 with an average rating of 8.0, while Microsoft is ranked #10 with an average rating of 7.0. SolarWinds holds a 1.5% mindshare in ISM, compared to Microsoft’s 1.8% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 64% of Microsoft users who would recommend it.

Samanage

Read 3 Samanage reviews

1,098 Views
637 Comparison Views

100% willing to recommend

SCSM

Read 27 SCSM reviews

1,268 Views
938 Comparison Views

64% willing to recommend

Samanage

SCSM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

SCSM and Samanage compete in the IT service management category. Samanage holds a slight edge with modern features and flexibility, while SCSM is known for robust integration with Microsoft solutions.

Features: SCSM is valued for deep Microsoft ecosystem integration, handling Windows Server and System Center operations seamlessly. Its asset management is comprehensive. Samanage stands out with an intuitive configuration, efficient incident management, and broad feature set, appealing to those seeking flexibility and scalability.

Ease of Deployment and Customer Service: SCSM deployment suits larger organizations with Microsoft infrastructure, requiring significant setup. Customer service is embedded within Microsoft's ecosystem. Samanage offers a cloud-based model with straightforward setup, attractive for speed-focused organizations, and provides dedicated, tailored support.

Pricing and ROI: SCSM setup costs can be high, affecting short-term ROI, but justified for Microsoft-invested companies. Samanage presents a more predictable pricing model with lower entry barriers and potentially offers quicker ROI due to rapid deployment and scalability.

To learn more, read our detailed SCSM vs. Samanage Report (Updated: January 2026).

Buyer's Guide

SCSM vs. Samanage

January 2026

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

15th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), License Management (9th)

SCSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.5%, up from 1.1% compared to the previous year. The mindshare of SCSM is 1.8%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SCSM	1.8%
Samanage	1.5%
Other	96.7%

IT Service Management (ITSM)

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

Read full review

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The most valuable feature is the reporting of incidents."

"This solution is easy to use."

"SCCM provides remote tool functionality, which is not in Intune."

"Many more features than other comparable products."

"The call logging is the solution's most valuable feature. It's very easy to use."

"If it is correctly configured, you can access and give service quickly to all the end users."

"I've used SCSM a lot, and its features are valuable."

"It is quite scalable."

More SCSM pros

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"Our office is looking for maybe getting out of SCSM and getting a service desk solution outside of Microsoft."

"We would like to see a web-based interface that works on mobile devices."

"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."

More SCSM cons

Pricing and Cost Advice

"It is expensive."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"It is a lower price vs. other things on the market."

"The platform is competitively priced."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"Licensing can be complex and confusing."

"The price should be lower."

"I would rate the pricing as two out of five."

"The pricing is reasonable."

More SCSM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

Government

19%

Manufacturing Company

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

See all answers

What needs improvement with SCSM?

See all answers

Comparisons

ServiceNow vs Samanage

Compared 24% of the time

Freshservice vs Samanage

Compared 23% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

More Samanage Competitors

ServiceNow vs SCSM

Compared 25% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 16% of the time

IBM SmartCloud Control Desk vs SCSM

Compared 8% of the time

BMC Helix ITSM vs SCSM

Compared 7% of the time

Ivanti Neurons for ITSM vs SCSM

Compared 6% of the time

More SCSM Competitors

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Buyer's Guide

SCSM

January 2026

Download SCSM product report

Also Known As

No data available

System Center Service Manager

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Fibabanka, UMC Health System

Buyer's Guide

SCSM vs. Samanage

January 2026

Free Report: SCSM vs. Samanage

Find out what your peers are saying about SCSM vs. Samanage and other solutions. Updated: January 2026.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our SCSM vs. Samanage report.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.