Quest Stat for Oracle E-Business Suite vs TOPdesk comparison

Quest Stat for Oracle E-Business Suite vs. TOPdesk

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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest Stat for Oracle E-Bus...

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

TOPdesk

Ranking in IT Service Management (ITSM)

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (17th)

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of Quest Stat for Oracle E-Business Suite is 0.3%, up from 0.0% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

Read full review

Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is very responsive."

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

"Its ITSM approach is quite useful."

"It is an easy-to-use solution."

"The most valuable feature of the solution is the ticketing feature."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"The most valuable feature of this solution is the incident management module."

"TOPdesk is overall very stable."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"Change management is the most critical feature."

More TOPdesk pros

Cons

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

"Change management implementation, facility management, and making reservations on assets can be improved."

"The solution's change management could be better."

"It is time-consuming to add new users."

"The solution should be made more user-friendly."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

More TOPdesk cons

Pricing and Cost Advice

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"The solution's pricing is reasonable and not expensive."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"The solution is inexpensive compared to competitors."

"TOPdesk's pricing is cheaper than Jira's."

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860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

28%

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

JIRA Service Management vs TOPdesk

Comparisons

No data available

ServiceNow vs TOPdesk

Compared 39% of the time

Compared 16% of the time

Freshdesk vs TOPdesk

Compared 15% of the time

GLPI by Teclib vs TOPdesk

Compared 9% of the time

BMC Helix ITSM vs TOPdesk

Compared 8% of the time

More TOPdesk Competitors

Product Reports

IT Service Management (ITSM)

Download Quest Stat for Oracle E-Business Suite product report

Quest Stat for Oracle E-Business Suite report

Help Desk Software

Download TOPdesk product report

Overview

Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.

Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.

What are the most important features of Quest Stat for Oracle E-Business Suite?

Change Management: Facilitates tracking and migrating application changes across environments.
Version Control: Maintains a history of changes to manage rollbacks and audits.
Integration Support: Connects with Oracle databases and application environments.

What benefits and ROI can you expect from using Quest Stat?

Reduced Downtime: Efficiently manages changes to minimize system downtime.
Improved Collaboration: Simplifies team interactions with clear version tracking.
Enhanced Auditing: Provides traceability and records for compliance purposes.

In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.

Quest Software

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Information Not Available

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Quest Stat for Oracle E-Business Suite vs. TOPdesk