We performed a comparison between Qualys VMDR and ServiceNow CMDB based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Device42, Qualys and others in Configuration Management Databases."The reporting is fine."
"It's a good product. After the scan our internet works well. It scans our security posture."
"I find Qualys VM very robust, and it's very useful for vulnerability management and patch management. The value that it brings to my environment is economies of scale. There is no limitation on adding any endpoints. You go by the rule, and it's added once another endpoint is added to our environment. It's automatically installed, and it's less work from our end. It frees up my license automatically if I don't need an endpoint or if my machine is decommissioned. I like the dashboard displays because I don't see any duplication. The most important part is vulnerability management and prioritization. Unlike Symantec, it shows the kind of vulnerability I would want to patch first. It provides a holistic view of the kind of vulnerabilities and the ones I should remediate first. I don't have to do a scan; it just brings up those critical kinds of vulnerabilities like zero-day vulnerabilities and tells me to prioritize them. You have to prioritize these vulnerabilities first and go on with the rest. The dashboard shows me the ones that have been fixed, so I don't have to complete an aging report. The user experience and the graphical interface are good. As it's user-friendly and understandable on an executive level, it brings real value. We also use this solution because it's robust and flexibile."
"Technical support is fantastic."
"The reporting functionality is great."
"Tech support is helpful."
"The biggest benefit is from a security operations perspective, where we are able to drive our security posture upwards by remediating any discovered vulnerabilities."
"The initial setup was good. We didn't have any problems with it."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"I deal mostly with asset management, and ServiceNow helps me do my job more effectively."
"ServiceNow is basically a go-to when it comes to Remedy and ticket management."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"There is a lot of documentation online regarding CMDB."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"The disadvantage of working with Qualys is that the graphical interface is quite outdated."
"The reporting and the GUI need improvements."
"The reporting and dashboards could improve in Qualys VM. However, they have improved since the previous versions."
"Make some minimal dashboard improvements."
"The reporting in this solution can be improved."
"Qualys VM's machine learning and artificial intelligence features could be improved."
"The ability to manage user accounts and give rights to the operator to know about abnormalities of applications is something that needs improvement."
"I would like to have CSPM, a continuous scan-like cloud added to the solution."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"The platform's stability needs improvement."
"The discovery process and service mapping could be improved."
"Because I'm a SME, the most important thing is the technical help that I can get, so better, more useful technical support would be good."
Qualys VMDR is ranked 3rd in Configuration Management Databases with 77 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. Qualys VMDR is rated 8.2, while ServiceNow CMDB is rated 8.6. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB.
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