Qualys VMDR and ServiceNow CMDB are key contenders in the IT management realm, each offering distinct solutions tailored to cybersecurity and asset management, respectively. While Qualys VMDR leads with robust vulnerability management, ServiceNow CMDB excels with asset configuration and management, appealing to broader ITSM needs.
Features: Qualys VMDR is distinguished by its automatic detection, continuous monitoring, and user-friendly dashboard that facilitates vulnerability management and prioritization. ServiceNow CMDB shines in IT asset configuration, offering a centralized repository that enhances asset tracking and integrates seamlessly with IT service processes.
Room for Improvement: Qualys VMDR users mention challenges with cloud-based storage and reporting complexity, suggesting improved API speed and integration. ServiceNow CMDB users express concerns over its high cost, extensive customization requirements, and the steep learning curve associated with setup and integration.
Ease of Deployment and Customer Service: Qualys VMDR supports flexible deployment options for various environments but receives mixed reviews regarding customer support. ServiceNow CMDB, despite the complexity in deployment, benefits from its ITSM platform integration and receives positive feedback for customer support.
Pricing and ROI: Qualys VMDR's pricing, considered high by some, offers flexible options and is justified by its comprehensive features, delivering significant ROI in vulnerability management. ServiceNow CMDB, while expensive, is valued for extensive capabilities and integration, ensuring notable ROI in detailed asset management and IT service integration for larger organizations.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
ServiceNow Configuration Management Database (CMDB) is an intuitive cloud-based solution that gives users the ability to keep track of their information technology infrastructure.
ServiceNow CMDB gives users the ability to diagnose and manage any issue that might appear in their systems. Users have at their disposal a suite of capabilities that allow them to handle any number of tasks.
Benefits of ServiceNow Configuration Management Database
Some of the benefits of using ServiceNow Configuration Management Database include:
Reviews from Real Users
ServiceNow CMDB is an information technology resource and data management tool that stands out among its competitors for a number of reasons. Two major ones are the solution’s intuitive nature and its discovery tools. ServiceNow CMDB makes it easy for users who lack a background in information technology to customize and configure its user interface to meet their specific needs. Its discovery tools give users the ability to easily map out and create continuous integration process architectures.
A PeerSpot user who is a ServiceNow developer, analyst, and administrator writes, "The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."
An information technology service management consultant writes, “I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI. We can directly map for the dependencies among your infrastructure, hardware, and software. If you do not have discovery tools, we can still populate the CMDB but for the administrator, it's very hard.”
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