Plotly vs Zendesk comparison

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93% willing to recommend

Plotly

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Executive SummaryUpdated on Mar 4, 2025

Plotly and Zendesk operate in distinct tech segments, with Plotly leading in data visualization and Zendesk in customer service management. Zendesk holds the upper hand in feature robustness for customer engagement, while Plotly excels in data analysis capabilities.

Features: Plotly is known for interactive graphing, analytics suites, and enterprise-grade solutions for data-driven decisions. Zendesk distinguishes itself with multi-channel support, a ticketing system, and tools for customer engagement to enhance business-customer relations.

Ease of Deployment and Customer Service: Plotly offers seamless deployment with strong tech support for quick setup and assistance. Zendesk is recognized for fast implementation and a dedicated service team that aids in easy integration and issue resolution.

Pricing and ROI: Plotly's transparent pricing provides substantial returns for data-focused organizations. Zendesk, despite a higher cost structure, offers significant ROI via improved service efficiencies and customer satisfaction.

To learn more, read our detailed Plotly vs. Zendesk Report (Updated: April 2025).

Plotly vs. Zendesk

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Plotly

Ranking in Reporting

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Knowledge Management Software (3rd), Community Platforms (3rd)

Mindshare comparison

As of May 2025, in the Reporting category, the mindshare of Plotly is 1.3%, down from 1.4% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

Hassan Kamkar

Data Analyst at a university with 1,001-5,000 employees

An interactive and easy-to-use solution that can be used to create dashboards

The solution cannot be deployed on the website and shared with others through its own platform. We need a third-party platform to share the application that we develop. In Tableau and Power BI, we can simply share the website with others as long as we use the paid version. However, for Plotly, we need to deploy our app on a cloud-based service like AWS or other third-party websites to share with others.

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When reviewing and interpreting data, I typically examine it in a tabular form to understand its structure. However, when explaining or presenting the findings to others, I often use visualization tools such as Plotly. These tools allow me to create visual representations of datasets."

"The level of interactivity that the product provides is valuable to me."

"It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten."

"Zendesk Support has a lot of good APIs."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"It is a scalable solution."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

"We rarely had issues with Zendesk."

"It's very convenient to use."

"It's a very stable tool, very powerful."

"The product offers very good management. It has a great ability to assign tickets based on content."

More Zendesk pros

Cons

"The tool needs to improve its pie charts. Regarding Plotly, I find the online documentation somewhat challenging to navigate, especially when dealing with many parameters. Searching through thousands of parameters can be a tedious and less straightforward process. While the documentation is available online and serves its purpose, I often encounter difficulties in finding the information."

"I believe that the prices of the tool's paid services could be on the premium side, so the pricing model can be considered for improvement."

"The solution cannot be deployed on the website and shared with others through its own platform."

"The support team is time-consuming, and they don't find the answer to our problem."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"The price of the solution should be reduced."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

More Zendesk cons

Pricing and Cost Advice

"It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices could be on the premium side."

"I only use the free tier of the product."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"From what I hear, Zendesk's pricing is a little expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

13%

Computer Software Company

University

Computer Software Company

24%

Educational Organization

11%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Plotly?

It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten.

What is your experience regarding pricing and costs for Plotly?

It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices are on the premium side. I rate the product price as five or six on a scale of one to t...

What needs improvement with Plotly?

I believe that the price of the tool's paid services is on the premium side, so the pricing model can be considered for improvement.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Product Reports

Reporting

Download Plotly product report

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Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Plotly creates leading open source tools for composing, editing, and sharing interactive data visualization via the Web.

Our collaboration servers (available in cloud or on premises) allow data scientists to showcase their work, make graphs without coding, and collaborate with business analysts, designers, executives, and clients.

Plotly

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Google, Goji, VIT, Smpl Bio, U.S. Air Force, C12 Energy, New York University

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Plotly vs. Zendesk